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Care at Home Flexible Framework

Scottish Borders Council

This public procurement record has 3 releases in its history.

Award

11 Aug 2026 at 16:02

Award Notice
Tender

24 Feb 2026 at 17:05

Tender Notice
Planning

23 Jun 2025 at 14:14

Planning Notice
Summary of the contracting process

Scottish Borders Council procured health and social care services: a flexible framework for care at home provision across the Scottish Borders local authority area. The requirement covers social work and related services delivered without accommodation, including support provided in people’s homes. The framework is intended for suitably qualified and experienced care providers and allows the Council to admit new providers periodically over its life. The Council is the buying organisation, with services delivered throughout the Scottish Borders rather than at a single named site. This is relevant to organisations providing regulated domiciliary care, home support or related social care services in the Scottish Borders and able to operate across the local authority area.

The procurement has been awarded following an open procedure. It used a flexible framework agreement, with one lot covering the care at home requirement. Tenders closed on 6 April 2026 at noon, and the award was made on 19 May 2026. Evaluation used the most economically advantageous tender, weighted 40% price and 60% quality. The framework value is £76.5 million; the awarded contract value is £76 million. The framework contract period runs from 19 May 2026 to 18 May 2036. The award was made to Gentle Hands healthCare Limited, SRS Care Solutions (Scotland) Ltd, Nightingales Home Help Services, Call-in Homecare Limited, MFCM, Concept Home Care, Enhance Support and Care, McSence Communication Ltd and the British Red Cross Society. The contract was signed on 27 July 2026.

This award demonstrates substantial, long-term demand from Scottish Borders Council for regulated care at home delivered across its local authority area. Future credible providers would need registration with the Care Inspectorate and a minimum grade of 3 across all themes, together with recent experience of delivering a regulated care at home service. The Council also expects named staff and qualifications, robust financial assurance, and insurance covering employers’ liability, public or third-party liability, medical malpractice or care and treatment, and motor vehicles where relevant. Providers need strong health and safety arrangements, including risk assessments for staff, the public, vehicles, equipment and major incidents. The awarded supplier group includes several SMEs, showing that appropriately qualified smaller providers can compete alongside larger organisations.

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Notice Information

Notice Title

Care at Home Flexible Framework

Notice Description

Provision of Care at Home services within the Scottish Borders

Lot Information

Lot 1

Scottish Borders Council is seeking to establish a flexible framework agreement for the provision of care at home services and is inviting tenders from suitably qualified and experienced providers. The anticipated start date of the framework is 19th May 2026 and it is expected to last 10 years, with the option to periodically admit new entrants. No guarantee is given as to the volume or value of any business awarded to any provider admitted to the framework agreement. Additional information: The services required fall within the scope of Schedule 3 of the Public Contracts (Scotland) Regulations and the procurement is carried out in accordance with Regulations 74-76.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-0551d0
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/076386-2026
Current Stage
Award
All Stages
Planning, Tender, Award

Procurement Classification

Notice Type
Planning Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

CPV Codes

85000000 - Health and social work services

85300000 - Social work and related services

85310000 - Social work services

85312000 - Social work services without accommodation

Notice Value(s)

Tender Value
£76,500,000 £10M-£100M
Lots Value
£76,500,000 £10M-£100M
Awards Value
Not specified
Contracts Value
£76,000,000 £10M-£100M

Notice Dates

Publication Date
11 Aug 20262 weeks ago
Submission Deadline
6 Apr 2026Expired
Future Notice Date
30 Sep 2025Expired
Award Date
27 Jul 20261 months ago
Contract Period
19 May 2026 - 18 May 2036 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Active
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Scottish Borders Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
NEWTOWN ST BOSWELLS
Postcode
TD6 0SA
Postcode Area
Galashiels
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM9 Southern Scotland
Small Region (ITL 3)
TLM91 Scottish Borders
Delivery Location
TLM91 Scottish Borders
Local Authority
Scottish Borders
Electoral Ward
Selkirkshire
Westminster Constituency
Berwickshire, Roxburgh and Selkirk

Supplier Information

Number of Suppliers
9
Supplier Names

British Red Cross Society

Call-in Homecare Limited

Concept Home Care

Enhance Support and Care

Gentle Hands healthCare limited

MFCM

McSence Communication Ltd.

Nightingales Home Help Services

SRS Care Solutions (Scotland) Ltd

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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