Notice Information
Notice Title
Passenger Booking and Journey Planning App
Notice Description
Service support and maintenance for the current Passenger Booking and Journey Planning App. Plus continued support for 'in flight' development and limited essential development to ensure passenger needs for booking tickets and planning journeys are supported.
Procurement Information
In accordance with Section 41 of the Procurement Act 2023, a direct award is justified to Imaginet as the existing supplier, due to the absence of competition for technical reasons and there is no reasonable alternative currently. In accordance with Schedule 5: Section 7 - The public contract concerns the supply of goods, services or works by the existing supplier which are intended as an extension to, or partial replacement of, existing goods, services or works in circumstances where- (a) a change in supplier would result in the contracting authority receiving goods, services or works that are different from, or incompatible with, the existing goods, services or works, and (b) the difference or incompatibility would result in disproportionate technical difficulties in operation or maintenance. The supplier has developed the TfW passenger application, as a bespoke solution and the application IP is owned by TfW, however the content management IP is owned by the supplier. No other supplier can provide a comparable solution at this time: 1) within the required timescales 2) without causing significant disruption to the business and passengers Page 6 to 7 3)) without undermining the delivery of value for money at a critical stage of technological development. The renewal of this maintenance and support agreement is essential to ensure passengers continue to have the ability to book tickets via the app and that this service provisions continues uninterrupted to avoid disruption to an essential public transport service. During the term of this new agreement, further investment to support the completion of 'in flight' development is necessary and further limited essential development to support passenger use of the application.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-0551d5
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/071534-2025
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- UK7 - Contract Details Notice
- Procurement Type
- Standard
- Procurement Category
- Goods
- Procurement Method
- Direct
- Procurement Method Details
- Direct award
- Tender Suitability
- SME
- Awardee Scale
- SME
Common Procurement Vocabulary (CPV)
- CPV Divisions
48 - Software package and information systems
72 - IT services: consulting, software development, Internet and support
-
- CPV Codes
48000000 - Software package and information systems
72000000 - IT services: consulting, software development, Internet and support
Notice Value(s)
- Tender Value
- Not specified
- Lots Value
- Not specified
- Awards Value
- £2,451,780 £1M-£10M
- Contracts Value
- £3,660,385 £1M-£10M
Notice Dates
- Publication Date
- 6 Nov 20253 months ago
- Submission Deadline
- Not specified
- Future Notice Date
- Not specified
- Award Date
- 23 Jun 20258 months ago
- Contract Period
- 5 Nov 2025 - 4 Nov 2027 1-2 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Complete
- Awards Status
- Active
- Contracts Status
- Active
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- TRANSPORT FOR WALES RAIL LIMITED (UTILITY BUYER)
- Contact Name
- Christine Thorne
- Contact Email
- christine.thorne@tfw.wales
- Contact Phone
- +447890661824
Buyer Location
- Locality
- PONTYPRIDD
- Postcode
- CF37 4TH
- Post Town
- Cardiff
- Country
- Wales
-
- Major Region (ITL 1)
- TLL Wales
- Basic Region (ITL 2)
- TLL5 South East Wales
- Small Region (ITL 3)
- TLL51 Central Valleys and Bridgend
- Delivery Location
- Not specified
-
- Local Authority
- Rhondda Cynon Taf
- Electoral Ward
- Pontypridd Town
- Westminster Constituency
- Pontypridd
Further Information
Notice Documents
-
https://www.find-tender.service.gov.uk/Notice/071534-2025
6th November 2025 - Contract details notice on Find a Tender -
https://www.find-tender.service.gov.uk/Notice/035795-2025
27th June 2025 - Contract award notice on Find a Tender -
https://www.find-tender.service.gov.uk/Notice/034423-2025
23rd June 2025 - Transparency notice on Find a Tender
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
{
"tag": [
"compiled"
],
"id": "ocds-h6vhtk-0551d5-2025-11-06T10:57:53Z",
"date": "2025-11-06T10:57:53Z",
"ocid": "ocds-h6vhtk-0551d5",
"initiationType": "tender",
"parties": [
{
"id": "GB-COH-12619906",
"name": "Transport for Wales Rail Limited (Utility Buyer)",
"identifier": {
"scheme": "GB-COH",
"id": "12619906"
},
"address": {
"streetAddress": "3 Llys Cadwyn",
"locality": "Pontypridd",
"postalCode": "CF37 4TH",
"country": "GB",
"countryName": "United Kingdom",
"region": "UKL15"
},
"contactPoint": {
"name": "Christine Thorne",
"email": "christine.thorne@tfw.wales",
"telephone": "+447890661824"
},
"roles": [
"buyer"
],
"details": {
"url": "http://www.tfwrail.wales",
"classifications": [
{
"scheme": "UK_CA_TYPE",
"id": "publicAuthoritySubCentralGovernment",
"description": "Public authority - sub-central government"
},
{
"scheme": "UK_CA_DEVOLVED_REGULATIONS",
"id": "GB-WLS",
"description": "Welsh devolved regulations apply"
}
]
}
},
{
"id": "GB-PPON-PMGL-4334-YMRL",
"name": "Imaginet Limited",
"identifier": {
"scheme": "GB-PPON",
"id": "PMGL-4334-YMRL"
},
"address": {
"streetAddress": "Stables 1 Howbery Park",
"locality": "Wallingford",
"postalCode": "OX10 8BA",
"country": "GB",
"countryName": "United Kingdom",
"region": "UKJ14"
},
"contactPoint": {
"email": "nigel.roberts@imaginet.co.uk"
},
"roles": [
"supplier"
],
"details": {
"scale": "sme",
"vcse": false,
"publicServiceMissionOrganization": false,
"shelteredWorkshop": false
}
},
{
"id": "GB-PPON-PVJP-5451-JYWQ",
"name": "Transport for Wales Rail Limited (Utility Buyer)",
"identifier": {
"scheme": "GB-PPON",
"id": "PVJP-5451-JYWQ"
},
"address": {
"streetAddress": "3 Llys Cadwyn",
"locality": "Pontypridd",
"postalCode": "CF37 4TH",
"country": "GB",
"countryName": "United Kingdom",
"region": "UKL15"
},
"contactPoint": {
"name": "Christine Thorne",
"email": "christine.thorne@tfw.wales",
"telephone": "+447890661824"
},
"roles": [
"buyer"
],
"details": {
"url": "http://www.tfwrail.wales",
"classifications": [
{
"scheme": "UK_CA_TYPE",
"id": "publicAuthoritySubCentralGovernment",
"description": "Public authority - sub-central government"
},
{
"scheme": "UK_CA_DEVOLVED_REGULATIONS",
"id": "GB-WLS",
"description": "Welsh devolved regulations apply"
}
]
}
}
],
"buyer": {
"id": "GB-PPON-PVJP-5451-JYWQ",
"name": "Transport for Wales Rail Limited (Utility Buyer)"
},
"tender": {
"id": "TfW0893.00",
"legalBasis": {
"id": "2023/54",
"scheme": "UKPGA",
"uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
},
"title": "Passenger Booking and Journey Planning App",
"description": "Service support and maintenance for the current Passenger Booking and Journey Planning App. Plus continued support for 'in flight' development and limited essential development to ensure passenger needs for booking tickets and planning journeys are supported.",
"status": "complete",
"procurementMethod": "direct",
"procurementMethodDetails": "Direct award",
"procurementMethodRationale": "In accordance with Section 41 of the Procurement Act 2023, a direct award is justified to Imaginet as the existing supplier, due to the absence of competition for technical reasons and there is no reasonable alternative currently. In accordance with Schedule 5: Section 7 - The public contract concerns the supply of goods, services or works by the existing supplier which are intended as an extension to, or partial replacement of, existing goods, services or works in circumstances where- (a) a change in supplier would result in the contracting authority receiving goods, services or works that are different from, or incompatible with, the existing goods, services or works, and (b) the difference or incompatibility would result in disproportionate technical difficulties in operation or maintenance. The supplier has developed the TfW passenger application, as a bespoke solution and the application IP is owned by TfW, however the content management IP is owned by the supplier. No other supplier can provide a comparable solution at this time: 1) within the required timescales 2) without causing significant disruption to the business and passengers Page 6 to 7 3)) without undermining the delivery of value for money at a critical stage of technological development. The renewal of this maintenance and support agreement is essential to ensure passengers continue to have the ability to book tickets via the app and that this service provisions continues uninterrupted to avoid disruption to an essential public transport service. During the term of this new agreement, further investment to support the completion of 'in flight' development is necessary and further limited essential development to support passenger use of the application.",
"procurementMethodRationaleClassifications": [
{
"id": "additionalRepeatExtensionPartialReplacement"
},
{
"id": "singleSuppliersIntellectualPropertyExclusiveRights"
},
{
"id": "singleSuppliersTechnicalReasons"
}
],
"specialRegime": [
"utilities"
],
"lots": [
{
"id": "1",
"status": "complete",
"suitability": {
"sme": true
}
}
],
"documents": [
{
"id": "conflictOfInterest",
"documentType": "conflictOfInterest",
"description": "Not published"
}
],
"riskDetails": "Unanticipated delays in technical delivery to the programme, due to the complexities of multiple connected IT Projects upon which this agreement may have interdependencies. The longer term strategic direction is currently in development and at an early stage of the project. It is therefore not possible to identify and assess all risks at this time. Changes to the current budget position, causing development plans to be amended. Unplanned delays with the delivery of inflight activity by the supplier. For the reasons above, modifications to the contract may be required during the term.",
"coveredBy": [
"GPA",
"CPTPP"
]
},
"awards": [
{
"id": "1",
"title": "Passenger Booking and Journey Planning App",
"status": "active",
"value": {
"amountGross": 3064725,
"amount": 2451780,
"currency": "GBP"
},
"mainProcurementCategory": "goods",
"aboveThreshold": true,
"suppliers": [
{
"id": "GB-PPON-PMGL-4334-YMRL",
"name": "Imaginet Limited"
}
],
"items": [
{
"id": "1",
"additionalClassifications": [
{
"scheme": "CPV",
"id": "48000000",
"description": "Software package and information systems"
},
{
"scheme": "CPV",
"id": "72000000",
"description": "IT services: consulting, software development, Internet and support"
}
],
"deliveryAddresses": [
{
"region": "UKL",
"country": "GB",
"countryName": "United Kingdom"
},
{
"region": "UKL",
"country": "GB",
"countryName": "United Kingdom"
},
{
"region": "UKL",
"country": "GB",
"countryName": "United Kingdom"
}
],
"relatedLot": "1"
}
],
"contractPeriod": {
"startDate": "2025-07-12T00:00:00+01:00",
"endDate": "2027-07-08T23:59:59+01:00",
"maxExtentDate": "2029-07-08T23:59:59+01:00"
},
"hasRenewal": true,
"renewal": {
"description": "Options to extend on two occasions for periods of up to 12 months on each occasion."
},
"hasOptions": true,
"options": {
"description": "The right to additional purchases while the contract is valid. Additional call off of sprints to support essential delivery of elements of the forward retail plan for development already in flight or critical work as may arise to ensure continued stability of service for passengers"
},
"relatedLots": [
"1"
],
"documents": [
{
"id": "034423-2025",
"documentType": "awardNotice",
"noticeType": "UK5",
"description": "Transparency notice on Find a Tender",
"url": "https://www.find-tender.service.gov.uk/Notice/034423-2025",
"datePublished": "2025-06-23T14:31:00+01:00",
"format": "text/html"
},
{
"id": "035795-2025",
"documentType": "awardNotice",
"noticeType": "UK6",
"description": "Contract award notice on Find a Tender",
"url": "https://www.find-tender.service.gov.uk/Notice/035795-2025",
"datePublished": "2025-06-27T13:43:30+01:00",
"format": "text/html"
}
],
"milestones": [
{
"id": "1",
"type": "futureSignatureDate",
"dueDate": "2025-07-11T23:59:59+01:00",
"status": "scheduled"
}
],
"date": "2025-06-26T00:00:00+01:00",
"standstillPeriod": {
"endDate": "2025-07-08T23:59:59+01:00"
}
}
],
"language": "en",
"contracts": [
{
"id": "1",
"awardID": "1",
"title": "Passenger Booking and Journey Planning App",
"status": "active",
"period": {
"startDate": "2025-11-05T00:00:00+00:00",
"endDate": "2027-11-04T23:59:59+00:00",
"maxExtentDate": "2029-11-04T23:59:59+00:00"
},
"hasRenewal": true,
"renewal": {
"description": "Options to extend for 2 periods of up to 12 months on each occasion."
},
"hasOptions": true,
"options": {
"description": "Additional call off of sprints to support essential delivery of elements of the forward retail plan for development already in flight or critical work as may arise to ensure continued stability of service for passengers"
},
"value": {
"amountGross": 4392462.08,
"amount": 3660385.07,
"currency": "GBP"
},
"aboveThreshold": true,
"dateSigned": "2025-11-05T00:00:00+00:00",
"agreedMetrics": [
{
"id": "7",
"title": "Milestone Payments",
"observations": [
{
"id": "frequency",
"period": {
"durationInMonths": 1
}
}
]
},
{
"id": "8",
"title": "Service Availability",
"observations": [
{
"id": "frequency",
"period": {
"durationInMonths": 1
}
}
]
},
{
"id": "9",
"title": "Contract Management Performance Reviews",
"observations": [
{
"id": "frequency",
"period": {
"durationInMonths": 1
}
}
]
}
],
"documents": [
{
"id": "071534-2025",
"documentType": "contractNotice",
"noticeType": "UK7",
"description": "Contract details notice on Find a Tender",
"url": "https://www.find-tender.service.gov.uk/Notice/071534-2025",
"datePublished": "2025-11-06T10:57:53Z",
"format": "text/html"
}
]
}
]
}