Notice Information
-
Notice Title
Swift Retail Transaction Network Service
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Notice Description
The retail transaction network service is an integral part of the Swift Smartcard Offering across the West Midlands region, allowing users to top up their Swift Travel Cards in local shops. The below services will be provided within this agreement: * Terminals * Payment Services * ITSO Compliance * Issuing of travel products * Ticketing Paraphernalia * Information for Agreed Agents * Helpdesk and Complaints Handling * Marketing and Publicity * Settlement and Reporting
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Procurement Information
TfWMs core Swift payment systems. Switching to any alternative provider would incur significant technical redesign and result in significant cost and delays to an important customer service. Switching to an alternative supplier would incur significant costs due to: * Technical development, integration and testing of the core Swift payment system eg to HOPS * ITSO certification application process * Retraining of support staff * Project management costs for implementation * Customer communication & marketing Offering customers the option to purchase Swift top-ups via retail stores is currently considered a valuable service to end-users however it does not offer the Authority value-for-money or good return on its investment. At this time, investment into the technical payment process redesign would further diminish the return generated from the retail sales and make the service unviable.
Notice Details
-
Notice Details
- Open Contracting ID
-
ocds-h6vhtk-0555b3
- Publication Source
-
Find A Tender Service
- Latest Notice
- Current Stage
-
Award
- All Stages
-
Award
- Notice Type
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UK7 - Contract Details Notice
- Procurement Type
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Standard
- Procurement Category
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Services
- Procurement Method
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Direct
- Procurement Method Details
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Direct award
- Tender Suitability
-
Not specified
- Awardee Scale
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Large
-
Common Procurement Vocabulary (CPV)
- CPV Divisions
-
34 - Transport equipment and auxiliary products to transportation
48 - Software package and information systems
63 - Supporting and auxiliary transport services; travel agencies services
- CPV Codes
-
34980000 - Transport tickets
48217000 - Transaction-processing software package
63710000 - Support services for land transport
-
Notice Value(s)
- Tender Value
-
Not specified
- Lots Value
-
Not specified
- Awards Value
-
£942,000 £500K-£1M
- Contracts Value
-
£942,000 £500K-£1M
-
Notice Dates
- Publication Date
-
4 Aug 20252 months ago
- Submission Deadline
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Not specified
- Future Notice Date
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Not specified
- Award Date
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25 Jun 20253 months ago
- Contract Period
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31 Jul 2025 - 31 Jul 2028 3-4 years
- Recurrence
-
Not specified
-
Notice Status
- Tender Status
-
Complete
- Lots Status
-
Complete
- Awards Status
-
Active
- Contracts Status
-
Active
Buyer & Supplier
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Contracting Authority (Buyer)
- Main Buyer
- Contact Name
-
Not specified
- Contact Email
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procurement.team@wmca.org.uk
- Contact Phone
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Not specified
- Locality
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BIRMINGHAM
- Postcode
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B19 3SD
- Post Town
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Birmingham
- Country
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England
- Major Region (ITL 1)
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TLG West Midlands (England)
- Basic Region (ITL 2)
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TLG3 West Midlands
- Small Region (ITL 3)
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TLG31 Birmingham
- Delivery Location
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Not specified
- Local Authority
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Birmingham
- Electoral Ward
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Newtown
- Westminster Constituency
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Birmingham Ladywood
Buyer Location
-
Supplier Information
Further Information
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Notice Documents
-
https://www.find-tender.service.gov.uk/Notice/045607-2025
4th August 2025 - Contract details notice on Find a Tender -
https://www.find-tender.service.gov.uk/Notice/036196-2025
30th June 2025 - Contract award notice on Find a Tender -
https://www.find-tender.service.gov.uk/Notice/036030-2025
30th June 2025 - Transparency notice on Find a Tender
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-
Notice URLs
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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