Planning

Supply of ICT Systems/Applications/Platforms/SaaS

CURO GROUP

This public procurement record has 4 releases in its history.

PlanningUpdate

02 Jul 2025 at 12:23

UK2 - Preliminary Market Engagement Notice
PlanningUpdate

02 Jul 2025 at 12:05

UK2 - Preliminary Market Engagement Notice
PlanningUpdate

01 Jul 2025 at 12:40

UK2 - Preliminary Market Engagement Notice
Planning

30 Jun 2025 at 15:13

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

The public procurement process for the "Supply of ICT Systems/Applications/Platforms/SaaS" is currently in the planning stage, spearheaded by Curo Group, a public authority at the sub-central government level, located in Bath, UK. This procurement initiative falls under the industry category of IT services, specifically consulting, software development, Internet, and support. The procurement aims to align with Curo's IT/Digital strategy essential for their growth over the next decade. Key milestones include the submission deadline for the Request for Information (RFI) on 31st July 2025, with engagement sessions scheduled to commence in early August 2025. The procurement has a future notice date set for 1st January 2026, with a vision to enter the contract period starting from 1st July 2026 until 2030, with potential extensions up to 2032.

This tender presents substantial opportunities for businesses specializing in IT services and solutions, particularly those with capabilities in CRM, housing and tenancy management systems, repairs scheduling, asset management, property safety, and associated corporate functions such as financial reporting and HR. Small and medium-sized enterprises (SMEs) are encouraged to respond, as the project suits vendors capable of offering bespoke configurations, housing management platforms, or integrated best-of-breed solutions. Firms with expertise in strategic IT alignment, scalable solutions, and innovative technologies related to automation and AI would be well-suited to this opportunity. Successful proposals may influence Curo's ICT strategy, offering a platform for innovation and long-term partnership opportunities.

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Notice Information

Notice Title

Supply of ICT Systems/Applications/Platforms/SaaS

Notice Description

Between June and November 2023, Curo embarked on an exercise to develop its IT/Digital strategy to underpin its 10-year vision and corporate strategic objectives. The strategy includes a five-year roadmap and high-level business case for change. During the strategy discovery phase, we undertook a desktop exercise to evaluate the social housing software vendor market to identify solution options for supporting our strategy, both addressing limitation with our existing legacy systems and to open up innovation, future-fit opportunities and better potential to meet our long-term business goals. Through this exercise we concluded that there are a number of different approaches that could be taken to updating our systems: * Option 1 - Platform with bespoke configuration for our defined requirements/specifications e.g. Salesforce, Microsoft Dynamics * Option 2 - Housing Management software/product hosted on a platform. E.g. Iproperty on MS Dynamics as an example * Option 3 - Traditional housing management software similar to current approach - Aareon QL * Option 4 - best of breed approach - similar to our current environment but with different products for different requirements, integrated to provide market leading products in each business area This RFI process seeks to identify the benefits and drawbacks/risks to each of these approaches in order to help us finalise our ICT and Procurement strategy. Each of the above have pro's and con's, differing cost points, differing implementation timescales etc. so as we review the products, we will use high level criteria to help with an assessment scoring. This is not scoring the actual product or supplier and will not take place of a full procurement evaluation; it will be a scoring of the pro's and con's of the approaches so that we can start to evaluate which approach we might take and begin to build our full detailed requirements document ready for tender. To support this, we are applying a high-level evaluation framework that enables us to compare different solution approaches in a consistent way. This framework avoids detailed technical scoring and instead concentrates on the eight key strategic themes in the table below. Criteria Description 1 Strategic Fit To what extent does the solution align with our long-term business strategy, organisational goals, and digital ambitions? 2 Future Flexibility & Scalability Will this approach adapt to changing needs, regulatory changes, and scale with our growth? 3 Implementation Complexity & Risk What is the estimated implementation effort, risk of disruption, and reliance on specialist skills? 4 Integration Capability How well does the approach support integration with other systems (existing and future)? 5 Total Cost Consideration (TCO) High-level estimation of total cost of ownership (including licensing, implementation, support). 6 Vendor Ecosystem & Support Model Maturity of the vendor or platform ecosystem, support availability, and market presence. 7 User Experience & Adoption Likely ease of use for staff, training burden, and ability to drive adoption. 8 Innovation Potential How well does the approach support innovation, emerging technologies (e.g., automation, AI), and continuous improvement?

Planning Information

The timetable for Supplier's responses to this RFI are set out below. Although Curo intend to achieve these deadlines we reserve the right to amend these dates at our sole discretion. Stage Date Publication of RFI 01/07/2025 Clarification Questions Deadline 25/07/2025 RFI Submission Closes 31/07/2025 Following the RFI deadline, Curo will be holding Engagement sessions that focus on specific business units or functions. We expect the engagement sessions to start w/c 4th August 2025 and to continue for 5 / 6 weeks. We may combine several areas into one week. The table below provides an indication of the proposed themes and focus areas. Theme Focus Area 1. Customer CRM, Complex Case Management inc complaints, Resident Portals(New & existing customers ), AI-based interactions, Customer preferences. 2. Tenancy & Housing Lettings inc Allocations, Onboarding. Tenancy Management, Rent & Service Charges inc Arrears, , Customer visits and resident engagement, Care & support 3. Repairs & Scheduling Reactive Repairs inc diagnostic, Work Orders, Job Scheduling, Contractor Portal, Rechargeable Repairs, Voids, Planned Works 4. Asset & Estate Management Scheme hierarchy & attribute data, Management inc programme planning, performance, Inspections. contract management, Estates/Grounds Maintenance, 5. Property safety Safety and Compliance inc cyclical, remedial work, evidence. Inc Complex case inc no access, Scheme hierarchy & attribute data. 6. Corporate Functions Financial Reporting, Rent accounting, Direct Debits, payroll, HR, L&D, Integration potential 7. Technical IT infrastructure (inc security, storage) integration, API, workflow configuration, Data model, BI , EDM Dates and timings of the engagement sessions will be shared with suppliers through the course of the RFI. The procurement documents are available for unrestricted and full direct access, free of charge, at https://metaprocurement.mytenders.co.uk/search/show/search_view.aspx?ID=JUN169970 Additional information can be obtained from the above-mentioned address. Tenders or requests to participate must be submitted electronically via https://metaprocurement.mytenders.co.uk/search/show/search_view.aspx?ID=JUN169970

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-055637
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/036793-2025
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK2 - Preliminary Market Engagement Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£1
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
2 Jul 20257 months ago
Submission Deadline
Not specified
Future Notice Date
1 Jan 2026Expired
Award Date
Not specified
Contract Period
30 Jun 2026 - 30 Jun 2030 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Planning
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
CURO GROUP
Additional Buyers

META PROCUREMENT LTD

Contact Name
MARK STEPHENS, Mark Stephens
Contact Email
mark@metaprocurement.org
Contact Phone
07973385737

Buyer Location

Locality
BATH
Postcode
BA2 1EP
Post Town
Bath
Country
England
Major Region (ITL 1)
TLF East Midlands (England)
Basic Region (ITL 2)
TLF1 Derbyshire and Nottinghamshire
Small Region (ITL 3)
TLF14 Nottingham
Delivery Location
Not specified
Local Authority
Nottingham
Electoral Ward
Castle
Westminster Constituency
Nottingham East

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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