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Market Engagement - ScotRail Ticket Office and Mobile Retail and Validation Solutions

SCOTRAIL TRAINS LIMITED .

This public procurement record has 1 release in its history.

Planning

01 Jul 2025 at 08:51

Planning Notice
Summary of the contracting process

ScotRail Trains Limited is conducting a market engagement process to assess the capabilities of suppliers interested in providing ticket office and mobile retail and validation solutions. This is part of a planned procurement stage aiming to modernise services across Scotland, including integration with a centralised back office for enhanced customer experiences. The process falls under the industry category of Software Package and Information Systems. Interested parties are invited to review the materials and submit a questionnaire by 12pm on Wednesday, 23rd July 2025. The procurement process commenced on 1st July 2025 and is expected to progress further by 1st October 2025.

This tender represents a significant opportunity for businesses specialising in ticketing systems, software development, or telecommunications, particularly those with experience in the railway services sector. Companies capable of providing innovative solutions that integrate with existing infrastructure and enhance customer engagement are particularly well-positioned to succeed. This engagement phase will influence future procurement strategies, offering the potential for long-term collaboration with ScotRail as they seek to overhaul their ticketing services across Scotland.

How relevant is this notice?

Notice Information

Notice Title

Market Engagement - ScotRail Ticket Office and Mobile Retail and Validation Solutions

Notice Description

ScotRail are conducting market engagement to understand the capabilities of potential suppliers to provide RSP accredited ticket office and mobile retail and validation solutions. We are seeking to modernise our offering, including the potential to integrate with a centralised back office providing a seamless customer experience across channels. The roll-out will be across the geography of Scotland covering the ScotRail locations including Ticket Offices, Stations and Offices. We invite suppliers to review the information provided and complete a short questionnaire via our Wax Digital e-sourcing portal which can be accessed here - https://scotrail.wax-live.com/S2C/DisplayModules/TradeModules/Negotiations/Opportunities/ListEvents.aspx ScotRail will review the information provided and intend to engage further with suppliers who have the relevant experience and capabilities. This assessment will shape our strategy and tender documents for the future of these services. The deadline for submitting your completed questionnaire is by 12pm Wednesday 23rd July 2025

Lot Information

Lot 1

ScotRail are conducting market engagement to understand the capabilities of potential suppliers to provide RSP accredited ticket office and mobile retail and validation solutions. We are seeking to modernise our offering, including the potential to integrate with a centralised back office providing a seamless customer experience across channels. The roll-out will be across the geography of Scotland covering the ScotRail locations including Ticket Offices, Stations and Offices. We invite suppliers to review the information provided and complete a short questionnaire via our Wax Digital e-sourcing portal which can be accessed here - https://scotrail.wax-live.com/S2C/DisplayModules/TradeModules/Negotiations/Opportunities/ListEvents.aspx ScotRail will review the information provided and intend to engage further with suppliers who have the relevant experience and capabilities. This assessment will shape our strategy and tender documents for the future of these services. The deadline for submitting your completed questionnaire is by 12pm Wednesday 23rd July 2025. Additional information: For further information and to submit a completed questionnaire please access our Wax e-sourcing portal here - https://scotrail.wax-live.com/S2C/DisplayModules/TradeModules/Negotiations/Opportunities/ListEvents.aspx

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-055668
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/036295-2025
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
Planning Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

30 - Office and computing machinery, equipment and supplies except furniture and software packages

42 - Industrial machinery

48 - Software package and information systems

50 - Repair and maintenance services

CPV Codes

30144200 - Ticket-issuing machines

42991230 - Ticket printers

48000000 - Software package and information systems

50316000 - Maintenance and repair of ticket-issuing machinery

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
1 Jul 20254 months ago
Submission Deadline
Not specified
Future Notice Date
30 Sep 2025Expired
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Planned
Lots Status
Planned
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
SCOTRAIL TRAINS LIMITED .
Contact Name
Not specified
Contact Email
kathleen.gay@scotrail.co.uk
Contact Phone
+44 3448110141

Buyer Location

Locality
GLASGOW
Postcode
G2 6HQ
Post Town
Glasgow
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM3 West Central Scotland
Small Region (ITL 3)
TLM32 Glasgow City
Delivery Location
TLM Scotland
Local Authority
Glasgow City
Electoral Ward
Anderston/City/Yorkhill
Westminster Constituency
Glasgow North

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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