Summary of the contracting process

ScotRail Trains Limited is conducting a market engagement process to assess the capabilities of suppliers interested in providing ticket office and mobile retail and validation solutions. This is part of a planned procurement stage aiming to modernise services across Scotland, including integration with a centralised back office for enhanced customer experiences. The process falls under the industry category of Software Package and Information Systems. Interested parties are invited to review the materials and submit a questionnaire by 12pm on Wednesday, 23rd July 2025. The procurement process commenced on 1st July 2025 and is expected to progress further by 1st October 2025.

This tender represents a significant opportunity for businesses specialising in ticketing systems, software development, or telecommunications, particularly those with experience in the railway services sector. Companies capable of providing innovative solutions that integrate with existing infrastructure and enhance customer engagement are particularly well-positioned to succeed. This engagement phase will influence future procurement strategies, offering the potential for long-term collaboration with ScotRail as they seek to overhaul their ticketing services across Scotland.

Planning

Market Engagement - ScotRail Ticket Office and Mobile Retail and Validation Solutions

SCOTRAIL TRAINS LIMITED .

Contract Timeline

Publication Date

1st July 2025 08:51:24 AM
Contract Summary

ScotRail are conducting market engagement to understand the capabilities of potential suppliers to provide RSP accredited ticket office and mobile retail and validation solutions. We are seeking to modernise our offering, including the potential to integrate with a centralised back office providing a seamless customer experience across channels. The roll-out will be across the geography of Scotland covering the ScotRail locations including Ticket Offices, Stations and Offices. We invite suppliers to review the information provided and complete a short questionnaire via our Wax Digital e-sourcing portal which can be accessed here - https://scotrail.wax-live.com/S2C/DisplayModules/TradeModules/Negotiations/Opportunities/ListEvents.aspx ScotRail will review the information provided and intend to engage further with suppliers who have the relevant experience and capabilities. This assessment will shape our strategy and tender documents for the future of these services. The deadline for submitting your completed questionnaire is by 12pm Wednesday 23rd July 2025
Contract Details

Open Contracting ID

ocds-h6vhtk-055668

Publication Source

Find a Tender Service

Procurement Stage

Planning

Procurement Method

N/A

Procurement Method Details

N/A

Procurement Category

Goods

Tender Suitability

Framework / DPS
Contract Classification

CPV Code(s)

48000000

CPV Division(s)

48 - Software package and information systems
Awarding Authority

SCOTRAIL TRAINS LIMITED .

Buyer Name

Buyer Email

kathleen.gay@scotrail.co.uk

Buyer Phone

+44 3448110141

Buyer Address

Atrium Court,, 50 Waterloo Street

Glasgow

G2 6HQ

United Kingdom

View contract on Find a Tender Service

Market Engagement - ScotRail Ticket Office and Mobile Retail and Validation Solutions

SCOTRAIL TRAINS LIMITED .

Contract Timeline

Contract Summary

Contract Details

Contract Classification

Awarding Authority