Planning

Community Gateway Association Out of Hours Emergency Repairs Call Handling Service - Pre Market Engagement

COMMUNITY GATEWAY ASSOCIATION LIMITED

This public procurement record has 1 release in its history.

Planning

06 Jul 2025 at 11:05

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

The procurement process for the "Community Gateway Association Out of Hours Emergency Repairs Call Handling Service" is in the planning stage, led by Community Gateway Association Limited based in Preston, United Kingdom. This project focuses on the industry category of telephone-answering services, with an overarching goal to secure a renewal for their emergency call handling contract by March 2026. A pre-market engagement exercise is scheduled for August 2025, allowing interested parties to participate in a virtual meeting. Interested entities are expected to register by 31st July 2025, as meeting slots are limited. The pre-market period aims to gather insights into market capacity and potential solutions, prior to the commencement of the procurement phase slated for October 2025. The total value of the service is projected to be £250,000.

This tender presents significant business growth opportunities for service providers in the field of call handling, particularly those with experience in managing emergency repair requests. Ideal candidates would be businesses capable of delivering innovative solutions and efficient service models to match Community Gateway Association's needs. The pre-market engagement will provide interested businesses a platform to understand project specifications and align their offerings with the procurement requirements. By participating, businesses can influence the framework of the tender, which can be advantageous for tailoring competitive proposals when the process moves to the tendering stage.

How relevant is this notice?

Notice Information

Notice Title

Community Gateway Association Out of Hours Emergency Repairs Call Handling Service - Pre Market Engagement

Notice Description

Community Gateway's current contract for the Out of Hours Emergency Repairs Call Handling Service is is provided by an external Service Provider and handles 9,964 calls per annum. The current contract expires in March 2026. The procurement process for new Out of Hours Emergency Repairs Call Handling Service is expected to commence in October 2025 with the new contract commencing by March 2026. Prior to launching the procurement process, CGA is undertaking a Pre Market Engagement exercise. The purpose of the Pre Market Engagement exercise is to establish: *Market capacity and appetite *Solution options *Technology options *Specification content *Delivery model options *Indications on cost *Procurement options *Implementation timescales *Social value opportunities *Risks *Barriers Further details can be found in the Pre Market Engagement Brief. To request a copy of the Pre Market Engagement Brief, please contact our appointed Procurement Advisors, Clarity Procurement Solutions: nathan@clarityprocurement.co.uk To view this notice, please click here: https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=963079889

Planning Information

The Pre Market Engagement exercise will be conducted via a 1-hour Teams meeting with each Participant during August 2025. Meeting spaces are limited and will be allocated on a first come first served basis to Interested Parties responding to this notice. Interested Parties wishing to attend should register their interest by no later than 31st July 2025 to our appointed Procurement Advisors, Clarity Procurement Solutions: nathan@clarityprocurement.co.uk Interested Parties should also indicate the names and positions of those wishing to attend. Subject to availability, meeting dates will be confirmed to Participants week commencing 4th August 2025.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-05598c
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/037609-2025
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK2 - Preliminary Market Engagement Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79510000 - Telephone-answering services

Notice Value(s)

Tender Value
£250,000 £100K-£500K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
6 Jul 20255 months ago
Submission Deadline
Not specified
Future Notice Date
6 Oct 2025Expired
Award Date
Not specified
Contract Period
27 Mar 2026 - 26 Mar 2031 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Planning
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
COMMUNITY GATEWAY ASSOCIATION LIMITED
Contact Name
Nathan Liptrot
Contact Email
nathan@clarityprocurement.co.uk
Contact Phone
+441942725438

Buyer Location

Locality
PRESTON
Postcode
PR2 2DW
Post Town
Preston
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD4 Lancashire
Small Region (ITL 3)
TLD45 Mid Lancashire
Delivery Location
TLD4 Lancashire
Local Authority
Preston
Electoral Ward
Ashton
Westminster Constituency
Preston

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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