Summary of the contracting process

The procurement process for the "Community Gateway Association Out of Hours Emergency Repairs Call Handling Service" is in the planning stage, led by Community Gateway Association Limited based in Preston, United Kingdom. This project focuses on the industry category of telephone-answering services, with an overarching goal to secure a renewal for their emergency call handling contract by March 2026. A pre-market engagement exercise is scheduled for August 2025, allowing interested parties to participate in a virtual meeting. Interested entities are expected to register by 31st July 2025, as meeting slots are limited. The pre-market period aims to gather insights into market capacity and potential solutions, prior to the commencement of the procurement phase slated for October 2025. The total value of the service is projected to be £250,000.

This tender presents significant business growth opportunities for service providers in the field of call handling, particularly those with experience in managing emergency repair requests. Ideal candidates would be businesses capable of delivering innovative solutions and efficient service models to match Community Gateway Association's needs. The pre-market engagement will provide interested businesses a platform to understand project specifications and align their offerings with the procurement requirements. By participating, businesses can influence the framework of the tender, which can be advantageous for tailoring competitive proposals when the process moves to the tendering stage.

Planning

Community Gateway Association Out of Hours Emergency Repairs Call Handling Service - Pre Market Engagement

COMMUNITY GATEWAY ASSOCIATION

Contract Timeline

Publication Date

6th July 2025 11:05:04 AM

Planning Deadline

31st July 2025 22:59:59 PM Expired
Contract Summary

Community Gateway's current contract for the Out of Hours Emergency Repairs Call Handling Service is is provided by an external Service Provider and handles 9,964 calls per annum. The current contract expires in March 2026. The procurement process for new Out of Hours Emergency Repairs Call Handling Service is expected to commence in October 2025 with the new contract commencing by March 2026. Prior to launching the procurement process, CGA is undertaking a Pre Market Engagement exercise. The purpose of the Pre Market Engagement exercise is to establish: •Market capacity and appetite •Solution options •Technology options •Specification content •Delivery model options •Indications on cost •Procurement options •Implementation timescales •Social value opportunities •Risks •Barriers Further details can be found in the Pre Market Engagement Brief. To request a copy of the Pre Market Engagement Brief, please contact our appointed Procurement Advisors, Clarity Procurement Solutions: nathan@clarityprocurement.co.uk To view this notice, please click here: https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=963079889
Contract Details

Open Contracting ID

ocds-h6vhtk-05598c

Publication Source

Find a Tender Service

Procurement Stage

Planning

Procurement Method

N/A

Procurement Method Details

N/A

Procurement Category

Services

Tender Suitability

Framework / DPS
Contract Classification

CPV Code(s)

CPV Division(s)
Awarding Authority

COMMUNITY GATEWAY ASSOCIATION

Buyer Name

Nathan Liptrot

Buyer Email

nathan@clarityprocurement.co.uk

Buyer Phone

+441942725438

Buyer Address

Harbour House, Portway

Preston

PR2 2DW

United Kingdom

View contract on Find a Tender Service

Community Gateway Association Out of Hours Emergency Repairs Call Handling Service - Pre Market Engagement

COMMUNITY GATEWAY ASSOCIATION

Contract Timeline

Contract Summary

Contract Details

Contract Classification

Awarding Authority