Award

Ask AI about this notice

Summarise, research or assess it with AI

View Markdown

Share this notice

Send this contract to a colleague

End User Workspace and Hosting

Reading Borough Council

This public procurement record has 6 releases in its history.

Award

11 Sep 2026 at 18:00

UK7 - Contract Details Notice
Award

14 Apr 2026 at 12:36

UK6 - Contract Award Notice
Tender

10 Nov 2025 at 15:23

UK4 - Tender Notice
Planning

28 Oct 2025 at 15:49

UK1 - Pipeline Notice
PlanningUpdate

10 Jul 2025 at 10:03

UK2 - Preliminary Market Engagement Notice
Planning

07 Jul 2025 at 10:06

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

Reading Borough Council procured a single supplier for end-user workspace and hosting services. The requirement covers an IT service desk, first-line and second-line support, deskside engineering across 66 sites, incident and problem management, service requests, change, release and deployment management, monitoring, availability and capacity management, security, continuity, knowledge management, supplier and risk management, continual improvement, and project and portfolio support. The supplier will manage device builds, refreshes, repairs and lifecycle services, alongside Microsoft 365 and Windows 11 support, packaging, testing and infrastructure support. Services are to use the Council’s ServiceNow IT service management platform and operate within a SIAM model, supporting Council operations in Reading.

The procurement is complete and awarded through an open procedure. One lot was evaluated on quality at 60% and price at 40%; five bids reached the final stage from six bids received. OneAdvanced IT Services Limited was awarded the contract on 9 April 2026 for £7,229,244.09 including VAT. The wider procurement was valued at £13,800,000 including VAT. The contract was signed on 11 August 2026 and runs from 1 November 2026 to 31 October 2031, with an option to extend for 24 months, to a maximum end date of 1 November 2033. The tender submission deadline was 15 December 2025, enquiries closed on 1 December 2025, and the award decision period ended on 30 January 2026. The procurement is recurrent, with a stated future procurement date of 30 June 2032.

This award demonstrates demand from Reading Borough Council for an integrated managed workplace and hosting provider able to take end-to-end responsibility for service management and user support. A credible competitor would need strong ITIL-aligned operating practices, ServiceNow expertise covering incidents, problems, changes, requests, assets and configuration, and the capacity to provide service desk, remote technical support and field engineering across a multi-site estate. Relevant capability includes Microsoft 365 and Windows 11 support, device lifecycle management, software packaging and deployment, infrastructure support, monitoring, cyber security and disaster recovery. Suppliers should be able to work collaboratively in a SIAM environment, manage shared risks and suppliers, report against demanding service levels and KPIs, and demonstrate continual improvement. ISO 27001-compliant controls and achievement of CMMI Level 3 are central expectations, alongside reliable governance, knowledge management and customer service.

How relevant is this notice?

Notice Information

Notice Title

End User Workspace and Hosting

Notice Description

The End User Workspace & Hosting procurement event was to secure a single supplier to deliver both End User Workspace (EUW) and Hosting services under a single contract. The Services had to be ITIL-aligned and delivered using the Council's own ServiceNow ITSM platform, with contract aims of improving service delivery, reducing complexity, and enhance user experience through integrated support. Key requirements of scope: * Service Desk - Single point of contact for all ICT issues, with a focus on first-contact resolution and self-service enablement. * Incident Management - Rapid restoration of normal service with clear ownership and root cause analysis. * Problem Management - Identification and elimination of root causes to reduce incident recurrence. * Change Enablement - Safe, timely implementation of changes with strong governance, TAB and CAB participation. * Service Request Management - Efficient fulfilment of user requests via a structured service catalogue. * Service Configuration & Asset Management - Accurate tracking of assets and configuration items using ServiceNow CMDB. * Release & Deployment Management - Controlled rollout of new software and updates, including packaging and testing. * Availability & Capacity Management - Ensuring services meet performance and uptime targets, with proactive planning. * Monitoring & Event Management - Real-time monitoring and alerting to detect and respond to issues before they impact users. * Security Management - ISO27001-compliant controls, vulnerability management, and incident response. * Service Continuity Management - Disaster recovery planning and testing to ensure resilience. * Knowledge Management - Centralised, structured knowledge base to support selfservice and efficient resolution. * Supplier & Risk Management - Collaboration across multiple suppliers with shared risk registers and joint governance. * Continual Improvement - Ongoing service enhancements tracked via a formal improvement plan and CMMI assessments. * Project & Portfolio Management - Support for operational, enhancement, and strategic projects with defined governance End User Workspace (EUW): * Service Desk (first-line support, triage, escalation, and resolution). * Deskside Support (field engineering across 66 sites). * Second Line Support (technical escalation, patching, anti-virus and infrastructure support * Device lifecycle management (builds, refresh, repairs). * Microsoft 365 and Windows 11 environment support. * Knowledge management and training provision. Service Management Expectations * Operate within a SIAM model with strong collaboration across suppliers. * Use of ServiceNow for all ITSM functions (incident, problem, change, asset, etc.). * Monthly and annual reporting, SLA/KPI tracking, and continual improvement. * Supplier must achieve CMMI Level 3 within 6 months. The contract is over 7 years (including extensions), with published contract value of PS13,800,000 (inclusive of VAT)

Lot Information

Lot 1

Renewal: 2 x 1+1 year extensions based on supplier meeting contract performance requirements throughout the duration of the contract. There will be regular KPI reviews and supplier/Client engagement to assess standards and delivery.

Planning Information

You are invited to attend a scheduled meeting taking place via Microsoft Teams on Wednesday, 23 July 2025, from 16:00 to 17:00 (BST). To express your interest in joining, please email ngominfo@reading.gov.uk Upon registration, you will receive a Teams meeting link with full access details. This will help us explore and inform Reading's Sourcing Strategy for our Next Generation Operating Model (NGOM) Programme. This is an opportunity to develop strategic partnership relationships with suppliers, to improve services and to encourage Prime, SME's as well as subcontracting partnerships. Our objective is to gain an understand of the markets interest for this opportunity, through engagement in discussion and to address any potential gaps prior publication. A detailed procurement timeline will be provided at this stage to help suppliers manage expected timeframes

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-0559a5
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/086653-2026
Current Stage
Award
All Stages
Planning, Tender, Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

50 - Repair and maintenance services

51 - Installation services (except software)

72 - IT services: consulting, software development, Internet and support

CPV Codes

48000000 - Software package and information systems

50000000 - Repair and maintenance services

51000000 - Installation services (except software)

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£11,040,000 £10M-£100M
Lots Value
£11,040,000 £10M-£100M
Awards Value
£7,229,244 £1M-£10M
Contracts Value
£7,229,244 £1M-£10M

Notice Dates

Publication Date
11 Sep 20261 months ago
Submission Deadline
15 Dec 2025Expired
Future Notice Date
3 Nov 2025Expired
Award Date
9 Apr 20266 months ago
Contract Period
1 Nov 2026 - 31 Oct 2031 Over 5 years
Recurrence
2032-06-30

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Reading Borough Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
READING
Postcode
RG1 2LU
Postcode Area
Reading
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ1 Berkshire, Buckinghamshire and Oxfordshire
Small Region (ITL 3)
TLJ16 Berkshire West
Delivery Location
TLJ11 Berkshire
Local Authority
Reading
Electoral Ward
Abbey
Westminster Constituency
Reading Central

Supplier Information

Number of Suppliers
1
Supplier Name

Advanced Health and Care Limited

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

Loading OCDS record...