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End User Workspace And Hosting

Reading Borough Council

This public procurement record has 5 releases in its history.

Award

14 Apr 2026 at 12:36

UK6 - Contract Award Notice
Tender

10 Nov 2025 at 15:23

UK4 - Tender Notice
Planning

28 Oct 2025 at 15:49

UK1 - Pipeline Notice
PlanningUpdate

10 Jul 2025 at 10:03

UK2 - Preliminary Market Engagement Notice
Planning

07 Jul 2025 at 10:06

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

The procurement process led by Reading Borough Council for the "End User Workspace and Hosting" contract has progressed to the award stage as of 14 April 2026. This contract involves IT services, including consulting and support, within the region of Reading, UKJ11. The council operates at a sub-central government level, ensuring robust service delivery through structured IT management practices. The procurement method employed is an open procedure, encouraging diverse participation. Key deadlines include the contract period starting on 30 August 2026, culminating on 29 August 2031, with potential extensions up to 29 August 2033 based on performance. The contract, valued at approximately £13.8 million, aims to unify workspace and hosting services, aligning with ITIL standards for improved user experience and operational simplicity. The awarded contract involves significant IT support components such as Service Desk, Incident Management, and Service Configuration, vital for enhancing service delivery and operational performance.

This tender represents a significant opportunity for businesses involved in IT consulting, software development, and support, particularly those experienced in integrating systems like Microsoft's environments and using tools such as ServiceNow. Companies that can demonstrate scalability, resilience, and cost-effectiveness along with alignment with modern networking standards and security frameworks will find this particularly advantageous. The procurement encourages collaborations among large-scale service providers, SMEs, and subcontract partnerships to drive innovation and meet the council's digital transformation goals. This provides a substantial market opportunity for suppliers capable of delivering comprehensive IT services at scale, thereby boosting potential business growth and expanding market presence within the public sector.

How relevant is this notice?

Notice Information

Notice Title

End User Workspace And Hosting

Notice Description

The End User Workspace & Hosting Procurement was looking to secure a single supplier to deliver both End User Workspace (EUW) and Hosting services under a unified contract. The Services must be ITIL-aligned and delivered using the Council's own ServiceNow ITSM platform, with contract aims to improve service delivery, reduce complexity, and enhance user experience through integrated support. Key Components of the Scope: * Service Desk - Single point of contact for all ICT issues, with a focus on first-contact resolution and self-service enablement. * Incident Management - Rapid restoration of normal service with clear ownership and root cause analysis. * Problem Management - Identification and elimination of root causes to reduce incident recurrence. * Change Enablement - Safe, timely implementation of changes with strong governance, TAB and CAB participation. * Service Request Management - Efficient fulfilment of user requests via a structured service catalogue. * Service Configuration & Asset Management - Accurate tracking of assets and configuration items using ServiceNow CMDB. * Release & Deployment Management - Controlled rollout of new software and updates, including packaging and testing. * Availability & Capacity Management - Ensuring services meet performance and uptime targets, with proactive planning. * Monitoring & Event Management - Real-time monitoring and alerting to detect and respond to issues before they impact users. * Security Management - ISO27001-compliant controls, vulnerability management, and incident response. * Service Continuity Management - Disaster recovery planning and testing to ensure resilience. * Knowledge Management - Centralised, structured knowledge base to support selfservice and efficient resolution. * Supplier & Risk Management - Collaboration across multiple suppliers with shared risk registers and joint governance. * Continual Improvement - Ongoing service enhancements tracked via a formal improvement plan and CMMI assessments. * Project & Portfolio Management - Support for operational, enhancement, and strategic projects with defined governance End User Workspace (EUW): * Service Desk (first-line support, triage, escalation, and resolution). * Deskside Support (field engineering across 66 sites). * Second Line Support (technical escalation, patching, anti-virus and infrastructure support * Device lifecycle management (builds, refresh, repairs). * Microsoft 365 and Windows 11 environment support. * Knowledge management and training provision. Service Management Expectations * Operate within a SIAM model with strong collaboration across suppliers. * Use of ServiceNow for all ITSM functions (incident, problem, change, asset, etc.). * Monthly and annual reporting, SLA/KPI tracking, and continual improvement. * Supplier must achieve CMMI Level 3 within 6 months. The contract is over 7 years (including extensions), with a value of PS13,800,000 (inclusive of VAT)

Lot Information

Lot 1

Renewal: 2 x 1+1 year extensions based on supplier meeting contract performance requirements throughout the duration of the contract. There will be regular KPI reviews and supplier/Client engagement to assess standards and delivery.

Planning Information

You are invited to attend a scheduled meeting taking place via Microsoft Teams on Wednesday, 23 July 2025, from 16:00 to 17:00 (BST). To express your interest in joining, please email ngominfo@reading.gov.uk Upon registration, you will receive a Teams meeting link with full access details. This will help us explore and inform Reading's Sourcing Strategy for our Next Generation Operating Model (NGOM) Programme. This is an opportunity to develop strategic partnership relationships with suppliers, to improve services and to encourage Prime, SME's as well as subcontracting partnerships. Our objective is to gain an understand of the markets interest for this opportunity, through engagement in discussion and to address any potential gaps prior publication. A detailed procurement timeline will be provided at this stage to help suppliers manage expected timeframes

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-0559a5
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/033716-2026
Current Stage
Award
All Stages
Planning, Tender, Award

Procurement Classification

Notice Type
UK6 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

50 - Repair and maintenance services

51 - Installation services (except software)

72 - IT services: consulting, software development, Internet and support

CPV Codes

48000000 - Software package and information systems

50000000 - Repair and maintenance services

51000000 - Installation services (except software)

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£11,040,000 £10M-£100M
Lots Value
£11,040,000 £10M-£100M
Awards Value
£7,229,244 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
14 Apr 20264 months ago
Submission Deadline
15 Dec 2025Expired
Future Notice Date
3 Nov 2025Expired
Award Date
9 Apr 20264 months ago
Contract Period
30 Aug 2026 - 29 Aug 2031 Over 5 years
Recurrence
2032-06-30

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Pending
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Reading Borough Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
READING
Postcode
RG1 2LU
Postcode Area
Reading
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ1 Berkshire, Buckinghamshire and Oxfordshire
Small Region (ITL 3)
TLJ16 Berkshire West
Delivery Location
TLJ11 Berkshire
Local Authority
Reading
Electoral Ward
Abbey
Westminster Constituency
Reading Central

Supplier Information

Number of Suppliers
1
Supplier Name

OneAdvanced IT Services Limited

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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