Planning

Provision of Soft Facilities Management (Soft FM) Services

JAMES PAGET UNIVERSITY HOSPITALS NHS FOUNDATION TRUST

This public procurement record has 1 release in its history.

Planning

08 Jul 2025 at 09:14

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

The James Paget University Hospitals NHS Foundation Trust, located in Great Yarmouth, is in the planning stage of procuring soft facilities management (FM) services. This process, initiated with a Request for Information (RFI), seeks to engage with experienced FM suppliers capable of enhancing service quality and achieving cost savings. With a focus on a wide range of services, including cleaning, catering, portering, security, and more, the tender invites responses by 25 July 2025 via Atamis. The estimated contract value is £45 million, with potential gross value of £54 million, covering a location in the UKH15 region, and follows the Public Authority Central Government procurement classification.

This tender offers substantial opportunities for businesses specialising in facilities management services, particularly those with a strong track record in delivering high-quality, cost-effective solutions in the healthcare sector. Companies with expertise in managing large-scale operations, such as cleaning, catering, and security in hospital settings, would find this procurement particularly beneficial for growth. The contract, anticipated to commence in February 2026 and extend to January 2030, with possible renewals, requires a strategic approach to support the healthcare trust's operational efficiency and service excellence.

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Notice Information

Notice Title

Provision of Soft Facilities Management (Soft FM) Services

Notice Description

The James Paget University Hospitals NHS Foundation Trust is a 500-bed (approx.) acute hospital serving 250,000 people in Norfolk and Suffolk. The Trust aims to improve efficiency and quality by engaging a specialist provider (or providers) for soft FM services. This RFI (Request for Information) is soliciting information from experienced FM suppliers on how they would deliver these services under contract, with an emphasis on cost savings, high service quality, and innovation. The Trust intends to act quickly - aiming to award a contract within six months of this RFI issuance - to ensure uninterrupted service delivery and rapid realisation of savings. Respondents should describe how they would organise and manage all the soft FM services listed below, tailored to the James Paget Hospital (approximately 500 in-patient beds, 24/7 emergency services) 1. Cleaning and Housekeeping: Daily ward and department cleaning; deep/terminal cleans of wards, rooms and theatres; hygiene and infection-control cleaning (floors, surfaces, restrooms); public-area cleaning (lobbies, corridors); decontamination room cleaning; outbreak response cleaning. Office spaces cleaning. 2. Patient, Staff and Visitor Catering: Nutritional meal preparation and delivery for patients (including special diets); staff dining and cafeteria services; visitor and retail catering outlets (cafes, coffee shops, vending machines); ward hostess, hydration rounds and bedside meal ordering systems; catering management and menu planning. 3. Portering: Patient portering (bed moves, escort services, and couriering samples); internal logistics (moving equipment, stores and linen to wards); mortuary support (transfer of bodies); mail and specimen collection; patient discharge escorts. Supporting with fire alarms and operational incidents. 4. Security and Access Control: Consisting of security guards and patrols (24/7); CCTV and alarm monitoring; controlled entry/exit screening; security lockouts; ward security and enhanced security for disruptive patients to support clinical staff, 1-1 and mental health support (e.g. for paediatric or psychiatric units); lone-worker alarms. Assist and support with operational incidents and fire or other necessary evacuations. 5. Window Cleaning and Exterior Cleaning: Regular interior and exterior window washing; facade and canopy cleaning; cleaning of external seating or smoking. 6. Switchboard Services; Telephone switchboard/helpline for public and staff. 7. Post Room and Mail Handling: Sorting and delivery of incoming and outgoing mail, packages and pathology specimens. Further details are included in the RFI document available here: https://atamis-1928.my.site.com/s/Welcome

Planning Information

Please respond to the Request for Information (Ref: C374564) which can be accessed via Atamis at the link below: https://atamis-1928.my.site.com/s/Welcome

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-055ada
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/038108-2025
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK2 - Preliminary Market Engagement Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79993100 - Facilities management services

Notice Value(s)

Tender Value
£45,000,000 £10M-£100M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
8 Jul 20257 months ago
Submission Deadline
Not specified
Future Notice Date
1 Oct 2025Expired
Award Date
Not specified
Contract Period
1 Feb 2026 - 31 Jan 2030 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Planning
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
JAMES PAGET UNIVERSITY HOSPITALS NHS FOUNDATION TRUST
Contact Name
Julie Averies
Contact Email
julie.averies@jpaget.nhs.uk
Contact Phone
Not specified

Buyer Location

Locality
GREAT YARMOUTH
Postcode
NR31 6LA
Post Town
Norwich
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH5 Norfolk
Small Region (ITL 3)
TLH51 Norwich and East Norfolk
Delivery Location
TLH15 Norwich and East Norfolk
Local Authority
Great Yarmouth
Electoral Ward
Magdalen
Westminster Constituency
Great Yarmouth

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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