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Ambulance Offload Officer Service

NHS Staffordshire and Stoke-on-Trent Integrated Care Board

This public procurement record has 1 release in its history.

Award

10 Jul 2025 at 12:25

Award Notice
Summary of the contracting process

The NHS Staffordshire and Stoke-on-Trent Integrated Care Board has completed the procurement process for the "Ambulance Offload Officer Service" at Royal Stoke University Hospital. This contract, classified under the industry category of "Ambulance services," addresses urgent ambulance handover issues. It was awarded on 1st June 2025 and will conclude on 31st March 2026. The award procedure was carried out without prior publication due to extreme urgency. The procurement process is identified by contract ID CMT-1337 and is valued at £364,779. The Royal Stoke University Hospital, located in the UKG23 region, is the primary delivery location for this service.

This tender represents a significant opportunity for enterprises involved in healthcare services, specifically those capable of deploying specialist paramedic teams. Organisations, especially large ambulance service providers, can leverage this contract to enhance their service offerings and expand their operational base. The role demands a clinical background and expertise in reducing handover delays in acute healthcare settings. The West Midlands Ambulance Service, being awarded the contract, can further solidify its presence in the healthcare sector by addressing immediate safety and operational concerns highlighted by the NHS stakeholders involved.

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Notice Information

Notice Title

Ambulance Offload Officer Service

Notice Description

Ambulance Offload Officer Service - Royal Stoke University Hospital Provision 24/7 to be provided to support improve Ambulance Capacity availability, support system working relationships and be the key link for WMAS and University Hospital of North Midlands regarding ambulance handover performance.

Lot Information

Lot 1

The AOO role requirement is a clinical role, that will support patient experience, reduce potential patient harms that occur from handover delays, and also support key system relationships, including administrative functions to support timely flow when an ambulance arrives at the acute. The need at Royal Stoke hospital is due to the level of demand of conveyances in comparison to the other two acutes in our system and will have an interoperability with the system to support achieve NHSE 25/26 operational guidance that requires systems to have no handovers greater than 45 minutes. Royal Stoke Hospital is an outlier nationally for handover delays, and this role will be a key element in supporting reduce current performance. There is a need to expand this role to operate at Royal Stoke with an element of this role already within the wider 999 contract. This notice is confirmation of an award having been made due to an urgent circumstance. The current model that is in place has demonstrated an alternative provider does not support the key objectives of the role. This additionality has been explored to be added to the core contract and cannot be added at this time. There is a need to support reduce handover delays and the system requirement is to manage this element more locally than the wider 999 contract and the performance at this acute trust in regard to handover delays. This role will also support mitigate the concerns raised by the Ambulance service regarding Handover delays at Royal Stoke. This is currently being facilitated by UHNM via agency and internal staffing due to the growing need for the role due to operational pressures, however, the HALO role is specific for Ambulance services to provide as part of their core contract and due to the nature of the role can only be operated by the relevant ambulance. The role will require elements of patient care at times of need and operational pressures, therefore there is a requirement to be a WMAS registered paramedic. - The lifetime value of the contract is PS 364,779. - The Contract was awarded 1st June 2025 and ends 31st March 2026

Procurement Information

This award was made under an urgent circumstance, regulation 14 was applied as delaying the award of the contract would likely pose a risk to patient or public safety; The role requirement is a clinical role, that will support patient experience, reduce potential patient harms that occurs from handover delays, and also support key system relationships, including administrative functions to support timely flow when an ambulance arrives at the acute

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-055cd3
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/038910-2025
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

CPV Codes

85143000 - Ambulance services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£364,779 £100K-£500K

Notice Dates

Publication Date
10 Jul 20251 years ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
1 Jun 20251 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NHS Staffordshire and Stoke-on-Trent Integrated Care Board
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
STAFFORD
Postcode
ST18 0BF
Postcode Area
Stoke-on-Trent
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG2 Shropshire and Staffordshire
Small Region (ITL 3)
TLG24 Staffordshire CC
Delivery Location
TLG23 Stoke-on-Trent
Local Authority
Stafford
Electoral Ward
Milwich
Westminster Constituency
Stone, Great Wyrley and Penkridge

Supplier Information

Number of Suppliers
1
Supplier Name

West Midlands Ambulance Service (WMAS)

Further Information

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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