Pan-Ayrshire Servicing, Maintenance and Repair of Community Equipment Framework Agreement

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    "id": "ocds-h6vhtk-055dbb-2026-01-29T10:44:10Z",
    "date": "2026-01-29T10:44:10Z",
    "ocid": "ocds-h6vhtk-055dbb",
    "description": "(SC Ref:822031)",
    "initiationType": "tender",
    "tender": {
        "id": "CE-169-24",
        "legalBasis": {
            "id": "32014L0024",
            "scheme": "CELEX"
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        "title": "Pan-Ayrshire Servicing, Maintenance and Repair of Community Equipment Framework Agreement",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "85323000",
            "description": "Community health services"
        },
        "mainProcurementCategory": "services",
        "description": "East Ayrshire Council, NHS Ayrshire and Arran, North Ayrshire Council, and South Ayrshire Council (the Partners) are seeking to appoint a Service Provider who will be responsible for providing the following services. - Deliver a comprehensive and thorough Inspection, Service, Maintenance and Repair Service of items of Community equipment, for clients located throughout Ayrshire. Equipment will normally be in domestic or alternative designated environments such as Care Homes where care provision can take place. Additionally, there may be an occasional requirement to service / repair equipment out with the boundary of Ayrshire. - Provide a repair service on a call-out basis, including provision of an \"out of hours\" service. The Services shall be carried out in accordance with the relevant manufacturer's instructions for the equipment concerned, the Provision and Use of Work Equipment Regulations 1998 (PUWER), the Lifting Operations and Lifting Equipment Regulations 1998 (LOLER) and Portable Appliance Testing.",
        "lots": [
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                "description": "East Ayrshire Council, NHS Ayrshire and Arran, North Ayrshire Council, and South Ayrshire Council (the Partners) are seeking to appoint a Service Provider who will be responsible for providing the following services. - Deliver a comprehensive and thorough Inspection, Service, Maintenance and Repair Service of items of Community equipment, for clients located throughout Ayrshire. Equipment will normally be in domestic or alternative designated environments such as Care Homes where care provision can take place. Additionally, there may be an occasional requirement to service / repair equipment out with the boundary of Ayrshire. - Provide a repair service on a call-out basis, including provision of an \"out of hours\" service. The Services shall be carried out in accordance with the relevant manufacturer's instructions for the equipment concerned, the Provision and Use of Work Equipment Regulations 1998 (PUWER), the Lifting Operations and Lifting Equipment Regulations 1998 (LOLER) and Portable Appliance Testing.",
                "awardCriteria": {
                    "criteria": [
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                            "name": "Quality",
                            "type": "quality",
                            "description": "40"
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                        {
                            "type": "price",
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                        {
                            "name": "Quality",
                            "type": "quality",
                            "description": "40"
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                },
                "contractPeriod": {
                    "durationInDays": 1440
                },
                "hasRenewal": true,
                "renewal": {
                    "description": "Two (2) years (+1) (+1)"
                },
                "submissionTerms": {
                    "variantPolicy": "notAllowed"
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                "hasOptions": false,
                "status": "cancelled"
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        "items": [
            {
                "id": "1",
                "additionalClassifications": [
                    {
                        "scheme": "CPV",
                        "id": "33190000",
                        "description": "Miscellaneous medical devices and products"
                    },
                    {
                        "scheme": "CPV",
                        "id": "50410000",
                        "description": "Repair and maintenance services of measuring, testing and checking apparatus"
                    },
                    {
                        "scheme": "CPV",
                        "id": "33192000",
                        "description": "Medical furniture"
                    },
                    {
                        "scheme": "CPV",
                        "id": "33192600",
                        "description": "Lifting equipment for health care sector"
                    }
                ],
                "deliveryAddresses": [
                    {
                        "region": "UKM"
                    },
                    {
                        "region": "UKM"
                    }
                ],
                "deliveryLocation": {
                    "description": "Ayrshire"
                },
                "relatedLot": "1"
            }
        ],
        "submissionMethod": [
            "electronicSubmission"
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        "selectionCriteria": {
            "criteria": [
                {
                    "type": "economic",
                    "description": "It is a requirement of this procurement that Tenderers hold, or can commit to obtain, prior to the commencement of any subsequently concluded Framework Agreement, the insurance and financial requirements indicated below: Insurances: Employers Liability Insurance (Compulsory) = 10 million GBP in respect of each claim without limit to the number of claims. Public Liability Insurance = 5 million GBP in respect of each claim without limit to the number of claims. Motor Vehicle Insurance = Minimum Third-Party Motor Vehicle Liability in respect of any motor vehicle or plated plant used. Evidence for insurance requirements will be requested at the \"Request For Documentation\" Stage. Documentation requested for the above insurances will include the names of insurers, policy numbers, expiry dates, limits of any one incident, annual aggregate caps, excesses and claims handling procedures. Financial Standing: The Council will access a Creditsafe report for a Tenderer's organisation and use the information contained within to assist with the assessment of the Tenderer's economic and financial standing. In the event that this analysis is unavailable or unsatisfactory the Council will request the following information below: A copy of the organisation's audited accounts or equivalent for the most recent 2 years, along with details of any significant changes since the last year end. OR A statement of the organisation's turnover; profit and cash flow for the most recent full year of trading or where a full year trading has not been completed the same information for the period applicable. NOTE if this information is not available in an audited format Tenderers may be required to provide an end of period balance sheet or make the response specified below. OR If Tenderers are unable to provide the information requested above, they may be required to provide additional information and documentation that will give the Authority the assurance that they are capable of carrying out any subsequent awarded contract. For example, a statement of their organisation's cash flow forecast for the current year and a letter from the organisation's bank outlining the current cash and credit position or other alternative means of demonstrating financial standing. Once the Council has received and considered such financial information as is made available in line with the requirements above, the Council shall have discretion to ask Tenderers to provide either a parent company guarantee and/or a guarantee from an agreed financial institution as it considers appropriate (acting reasonably). In the event that additional measures are requested, the Council shall, in its sole discretion, determine the terms of those measures that it deems as acceptable. If Tenderers cannot provide measures to the satisfaction of the Council then their submission may be rejected. Evidence for this requirement may be requested at the \"Request For Documentation\" Stage.",
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                {
                    "type": "technical",
                    "description": "Tenderers will be required to provide evidence of having the necessary capacity and capability to deliver the requirements for the Pan-Ayrshire Servicing, Maintenance and Repair of Community Equipment Framework Agreement. The below requirements will be requested at the \"Request for Documentation\" Stage: Two (2) examples of the provision of similar services may be requested and must be from within the last 3 years for goods and services and within the last 5 years of work contracts. If Tenderers are unable to provide two (2) examples the tenderer may be required to explain why examples cannot be provided. Tenderers may also be required to provide: Technical Skills A statement of the relevant professional and technical skills available within your organisation; or where applicable, consortium members and/or named sub-contractors in relation to this procurement exercise. Guidance The buyer will use the information you provide to evaluate whether your organisation; consortium members and/or named sub-contractors have the relevant professional and technical skills required for this procurement exercise. Technical Resources A statement of the relevant technical resources such as the tools, plant, facilities and technical equipment available to your organisation, or where applicable, consortium members and/or named sub-contractors in relation to this procurement exercise. Guidance The buyer will use the information you provide to evaluate whether your organisation; consortium members and/or named sub-contractors have the relevant technical resources for this procurement exercise. Technical Confirmation If available, copies of completion certificates or customers' written declaration which validates the examples you have provided. Guidance If you cannot provide certificates or customer declarations the Authority may choose to contact customers cited directly in order to validate the experience examples you have provided without any further reference to you.",
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        "contractTerms": {
            "performanceTerms": "During the period of the Framework Agreement, the Service Provider shall monitor and measure their performance against the Key Performance Indicators (KPIs) detailed below: Cost - Category Weight (20%) Invoice Accuracy - 50% Cost Reduction Initiatives - 50% Quality - Category Weight (30%) Fit for Purpose - 50% Contract Outcome - 40% Continual Improvement / Innovation - 10% Service - Category Weight (40%) Complaints - 15% Communication - 30% Management Information - 25% Accuracy - 30% Sustainability - Category Weight (10%) Sustainable Processes - 50% Community Benefits - 50%",
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            "electronicInvoicingPolicy": "allowed",
            "hasElectronicPayment": true
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        "procurementMethodDetails": "Open procedure",
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            "GPA"
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            "endDate": "2025-08-19T12:00:00+01:00"
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                "en"
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                "endDate": "2025-10-20T23:59:59+01:00"
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        "awardPeriod": {
            "startDate": "2025-08-19T12:00:00+01:00"
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        "bidOpening": {
            "date": "2025-08-19T12:00:00+01:00"
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        "hasRecurrence": true,
        "recurrence": {
            "description": "May 2029"
        }
    },
    "parties": [
        {
            "id": "GB-FTS-4854",
            "name": "South Ayrshire Council",
            "identifier": {
                "legalName": "South Ayrshire Council"
            },
            "address": {
                "streetAddress": "County Buildings, Wellington Square",
                "locality": "Ayr",
                "region": "UKM94",
                "postalCode": "KA7 1DR",
                "countryName": "United Kingdom"
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                "telephone": "+44 3001230900",
                "email": "procurement@south-ayrshire.gov.uk",
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                "classifications": [
                    {
                        "id": "REGIONAL_AUTHORITY",
                        "scheme": "TED_CA_TYPE",
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                    {
                        "id": "01",
                        "scheme": "COFOG",
                        "description": "General public services"
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        },
        {
            "id": "GB-FTS-1083",
            "name": "North Ayrshire Council",
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                "legalName": "North Ayrshire Council"
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            "address": {
                "streetAddress": "Cunninghame House, Friars Croft",
                "locality": "Irvine",
                "region": "UKM93",
                "postalCode": "KA12 8EE",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
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                "email": "procurement@north-Ayrshire.gov.uk"
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                "locality": "Kilmarnock",
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                "postalCode": "KA3 7BU",
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                "email": "procurement@east-ayrshire.gov.uk"
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                "postalCode": "KA6 6AB",
                "countryName": "United Kingdom"
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        {
            "id": "GB-FTS-11690",
            "name": "Ayr Sheriff Court",
            "identifier": {
                "legalName": "Ayr Sheriff Court"
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                "locality": "Ayr",
                "countryName": "United Kingdom"
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            "roles": [
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                "streetAddress": "Arjohuntleigh House, Houghton Hall Business Park",
                "locality": "Houghton Regis",
                "region": "UK",
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