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Mental Health Recovery Services: Supported Accommodation (High Support)

The Royal Borough of Kensington & Chelsea

This public procurement record has 5 releases in its history.

Award

10 Aug 2026 at 14:29

UK6 - Contract Award Notice
Tender

05 Jan 2026 at 15:32

UK4 - Tender Notice
Planning

01 Oct 2025 at 16:08

UK2 - Preliminary Market Engagement Notice
PlanningUpdate

16 Jul 2025 at 16:08

UK2 - Preliminary Market Engagement Notice
Planning

15 Jul 2025 at 14:06

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

The Royal Borough of Kensington & Chelsea and Westminster City Council procured high-support mental health recovery services in Kensington and Chelsea. The service provides 24/7 staffed supported accommodation for at least 62 adults with severe and enduring mental health needs, including people with substance misuse, forensic histories, complex co-morbidities and challenging behaviours. It covers two clusters: the North Cluster, with three buildings and 29 bed spaces, and the South Cluster, with one building and 11 bed spaces plus additional accommodation. Providers deliver psychologically and trauma-informed support, Section 117 aftercare, Care Act support, personalised recovery plans, risk management, skills development, wellbeing activities, social inclusion and move-on support. Rent and housing management are excluded, but providers must work with Registered Providers through Housing Management Agreements.

The procurement was awarded through an open procedure and evaluated on 80% technical quality and 20% commercial factors. Each supplier could receive a maximum of one lot. Lot 1, North Cluster, was awarded to onecare uk ltd on 10 August 2026 for £5,649,192 gross £6,779,030. Its contract runs from 1 October 2026 to 30 September 2031, with an extension option of up to 24 months. Lot 2, South Cluster, was awarded to TURNING POINT (SERVICES) LIMITED on 10 August 2026 for £6,545,000 gross £7,854,000. Its contract has the same period and extension option. The tender closed on 6 February 2026, enquiries closed on 23 January 2026, and the planned signature date was 7 September 2026.

This award shows a substantial, specialist requirement for providers able to operate high-support mental health accommodation in Kensington and Chelsea. Credible competitors for a future requirement would need proven experience supporting adults with severe and enduring mental health needs, including complex co-morbidities, substance misuse, forensic histories and behaviours that challenge. They would need a resilient 24/7 staffing model, with robust recruitment, training, supervision and safeguarding arrangements, alongside psychologically informed and trauma-informed practice. Strong capability in Section 117 aftercare, Care Act support, risk management, co-produced recovery planning and move-on outcomes would be important. Providers should also be able to secure suitable buildings, work with Registered Providers, meet health, safety and data protection requirements, use assistive technology, demonstrate social value and innovation, and monitor performance against resident, workforce and independence outcomes.

How relevant is this notice?

Notice Information

Notice Title

Mental Health Recovery Services: Supported Accommodation (High Support)

Notice Description

RBKC is seeking experienced providers to deliver high-support mental health accommodation services across two clusters in the borough: North Cluster (Lot 1) and South Cluster (Lot 2). The service will support a minimum of 62 adults with severe and enduring mental health needs, including those with complex co-morbidities such as substance misuse, forensic history, and challenging behaviours. Key Requirements: 24/7 staffed accommodation in a psychologically informed and trauma-informed environment. Delivery of Section 117 aftercare under the Mental Health Act and support under the Care Act. Focus on recovery, independence, and move-on, with personalised, co-produced support plans. Provision of skills development, wellbeing activities, risk management, and social inclusion. Compliance with safeguarding, health & safety, and data protection standards. Integration with statutory and community partners, promoting digital inclusion and assistive technology. Robust staffing model, recruitment, training, and supervision strategies. Performance monitoring against KPIs, including resident satisfaction, staff wellbeing, and move-on outcomes. Accommodation Details: Lot 1 (North Cluster): 3 buildings, 29 bed spaces. Lot 2 (South Cluster): 1 building with 11 bed spaces. Tenderers must also source additional buildings for at least 22 more units (total 33 minimum) for this Lot. Contract Highlights: Block-funded support service (rent and housing management excluded). Providers must enter into Housing Management Agreements with Registered Providers. Providers must demonstrate innovation, social value, and value for money. For full details, including eligibility criteria, service model, and KPIs, refer to the ITT on Jaggaer.

Lot Information

Lot 1 North Cluster

Renewal: 2.3. The Authority shall be entitled at its absolute discretion to extend the Contract Period by any number of periods which shall not exceed, in aggregate, the period specified in Clause 2.3.1. In the event that no period is specified in Clause 2.3.1 this Contract shall not be extended. 2.3.1. The aggregate period by which this Contract may be extended is up to a period of (2) years by two (2) consecutive period of (12) 2.3.2. If the Authority wishes to exercise its right to extend this Contract under Clause 2.3 it shall serve on the Contractor notice in writing to that effect not less than 6 (six) months or, where a period of notice has been inserted in Clause 2.4.1, the period so stated in Clause 2.4.1, before the expiry of the Contract Period. 2.3.3. The period of notice required to extend this Contract shall be three (3) months 2.4. If and each time the Authority exercises its rights in Clause 2.3, the definition of Contract Period shall be deemed to be amended accordingly and the Contractor shall continue to provide the Services to the Contract Standard at the Contract Price prevailing on the date of the extension as revised from time to time in accordance with Clause 3.

LOT 2 - South Cluster

Renewal: 2.3. The Authority shall be entitled at its absolute discretion to extend the Contract Period by any number of periods which shall not exceed, in aggregate, the period specified in Clause 2.3.1. In the event that no period is specified in Clause 2.3.1 this Contract shall not be extended. 2.3.1. The aggregate period by which this Contract may be extended is up to a period of (2) years by two (2) consecutive period of (12) 2.3.2. If the Authority wishes to exercise its right to extend this Contract under Clause 2.3 it shall serve on the Contractor notice in writing to that effect not less than 6 (six) months or, where a period of notice has been inserted in Clause 2.4.1, the period so stated in Clause 2.4.1, before the expiry of the Contract Period. 2.3.3. The period of notice required to extend this Contract shall be three (3) months 2.4. If and each time the Authority exercises its rights in Clause 2.3, the definition of Contract Period shall be deemed to be amended accordingly and the Contractor shall continue to provide the Services to the Contract Standard at the Contract Price prevailing on the date of the extension as revised from time to time in accordance with Clause 3.

Planning Information

Royal Borough of Kensington and Chelsea Council is seeking expressions of interest from housing providers who have properties suitable for delivering mental health supported accommodation services. We will be going out to tender for a Mental Health Supported Accommodation service provider towards the end of October 2025. The service will be delivered from the 1st June 2026 for 5 years within the Royal Borough of Kensington and Chelsea. The Council is looking for up to 22 self-contained units across up to 2 buildings, that also have space for support staff to work from. We are not looking for HMO (House in Multiple Occupation). Please find link to a questionnaire below that will be used to gather information about existing properties in the area that are suitable for delivering the service from. https://forms.office.com/e/ww8pSbz0Cp

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-055f81
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/075778-2026
Current Stage
Award
All Stages
Planning, Tender, Award

Procurement Classification

Notice Type
UK6 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME, VCSE
Awardee Scale
Large, SME

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

CPV Codes

85000000 - Health and social work services

85311000 - Social work services with accommodation

85312000 - Social work services without accommodation

Notice Value(s)

Tender Value
£12,299,000 £10M-£100M
Lots Value
£12,299,000 £10M-£100M
Awards Value
£12,194,192 £10M-£100M
Contracts Value
Not specified

Notice Dates

Publication Date
10 Aug 20262 weeks ago
Submission Deadline
6 Feb 2026Expired
Future Notice Date
20 Nov 2025Expired
Award Date
10 Aug 20262 weeks ago
Contract Period
1 Oct 2026 - 30 Sep 2031 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
The Royal Borough of Kensington & Chelsea
Additional Buyers

Westminster City Council

Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
W8 7NX
Postcode Area
West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI33 Kensington & Chelsea and Hammersmith & Fulham
Delivery Location
TLI33 Kensington & Chelsea and Hammersmith & Fulham
Local Authority
Kensington and Chelsea
Electoral Ward
Campden
Westminster Constituency
Kensington and Bayswater

Supplier Information

Number of Suppliers
2
Supplier Names

TURNING POINT (SERVICES) LIMITED

onecare uk ltd

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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