Notice Information
Notice Title
Cheshire and Mersey - Accessible Solutions
Notice Description
Translation of spoken and non-spoken language including associated services and solutions for the Cheshire & Merseyside ICB Group with Wirral as the lead Trust for the procurement notices.
Lot Information
Lot 1 - Lot 1: Spoken Interpretation, Translation and Transcription Services (On-site and/or Remote)
Enabling access to on-site Face-to-Face Interpreting for spoken languages, the provision of Remote Interpreting Solutions for spoken and non-spoken languages, and the immediate connection to an interpreter on the telephone, by video, by video conferencing and/or via a secure app-based service alongside the provision of wider translation and transcription services. The provision of Services under this Lot cover the following offerings: Face-to-Face Interpreting Applicable to on-site and sessional work, this Service provision shall include but is not limited to Face-to-Face Interpreting Services for spoken languages which entail direct oral communication between the principal parties through the use of an Interpreter or sessional/class based interactive sessions to facilitate education, awareness and understand requirements between the principal parties. This includes the following services, and any other areas which can be properly described as Face-to Face Interpreting: - Consecutive Interpreting - On-site Interpreting - 24 Hour Service, 365 days a year - Emergency bookings and out-of- hours bookings - Booking Management/Subscription Services Remote Interpreting Solutions including telephone, video and app-based services Translation and/or Transcription Services This service includes the provision of Translation Services which requires the interpretation of written text in a source language to be accurately translated into a specified language by a suitably qualified person or through the use of technology. This also includes the provision of transcription services which converts or transcribes speech (either live or recorded) into a written or electronic text document by a suitably qualified person or through the use of technology, including proof reading services. Applicable to remote interpreting solutions including telephone, video and app-based services, this service includes the provision of remote interpreting solutions for spoken languages, enabling the immediate connection to an interpreter on the telephone, by video, by video conferencing and/or via a secure app-based service. This includes the following services, and any other areas which can be properly described as Telephone Interpreting Services: - On-demand and Scheduled Availability - 24 Hour Service, 365 days a year - Provision of Hardware and Software (where required) - Emergency bookings and out-of- hours bookings - Booking Management/Subscription Services There is also scope for alternative remote mediums that represent an innovative and robust route to market.
Renewal: Extension will be agreed with the Authority in aligment to their requirements. Open framework proposed with 2+2+1 (subject to Trust discretion)
Lot 2 - Non-Spoken Interpretation and Translation Services (On-site and/or Remote)Enabling access to on-site and/or remote interpretation and translation solutions for non-spoken languages, this Lot encompasses services including Sign Language variations depending on the requirements of the Participating Authority and includes the provision of communication professionals specialising in interpretation and translation work with non-spoken, deaf, and deafblind people either on-site, or remotely via written, online, video and/or app-based solutions. This includes the provision of British Sign Language (BSL) Interpreters as well as the following associated services and any other that can be properly described as a Non-Spoken Interpretation or Translation Service: * Interpreters for Deafblind People * Lip speakers * Notetakers * Sign Supported English (SSE) * Sign Language Translators * Deaf Relay Interpreting * American Sign Language (ASL) * Irish Sign Language (ISL) * Speech to Text Reporters * Cued Speech/Makaton and Sign Language in other Foreign Languages as examples. The core services outlined above, shall be offered in addition to the below: * On-demand and Scheduled Availability * 24 Hour Service, 365 days a year * Provision of Hardware and Software (where required) * Emergency bookings and out-of- hours bookings * Minimum call-out parameters * Booking Management/Subscription Services
Renewal: Extension will be agreed with the Authority in aligment to their requirements. Open framework proposed with 2+2+1 (subject to Trust discretion)
Lot 3 - Interpretation, Translation and Transcription Managed ServicesEnabling the provision of interpreters/translators through deployment of a managed service, or subscription based model, the permissible scope of Lot 3 requires Suppliers to: Offer the scope of interpretation, translation, and transcription services that they are awarded to across Lot 1 and Lot 2 as a supplementary/optional service option either in part or in full. Offer the option to outsource all internal elements of the service within the scope of the agreement that is managed by the Participating Authority to the Supplier to deliver an on-site (resourced solution) or an off-site (shared service centre) solution. The Supplier will act as a prime contractor on a master vendor basis (sub-contracting with other suppliers) with a dedicated resource/headcount allocated to the contract to deliver the agreed scope of services to the agreed contract terms, key performance indicators and budget/savings targets.
Renewal: Extension will be agreed with the Authority in aligment to their requirements. Open framework proposed with 2+2+1 (subject to Trust discretion)
Planning Information
There will be a Teams webinar on Tuesday 21st October between 1pm-3pm for all intereested parties to attend. This will discuss the following topics: - An overview of HTE - Participating authorities - Timelines for the project - A brief outline of the service required - A look into the process we are looking to run - A Q&A session for prospective suppliers to ask any questions to either HTE or the group Please contact sophie-mae.perrins@htepg.com for a link to the webinar above. No other enagement will take place for this procurement
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-05606c
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/078389-2025
- Current Stage
- Tender
- All Stages
- Planning, Tender
Procurement Classification
- Notice Type
- UK4 - Tender Notice
- Procurement Type
- Framework
- Procurement Category
- Services
- Procurement Method
- Open
- Procurement Method Details
- Open procedure
- Tender Suitability
- SME, VCSE
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
79 - Business services: law, marketing, consulting, recruitment, printing and security
-
- CPV Codes
79530000 - Translation services
Notice Value(s)
- Tender Value
- £4,000,000 £1M-£10M
- Lots Value
- £4,000,000 £1M-£10M
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 1 Dec 20253 days ago
- Submission Deadline
- 12 Jan 20262 months to go
- Future Notice Date
- 1 Dec 2025Expired
- Award Date
- Not specified
- Contract Period
- 31 Mar 2026 - 31 Mar 2028 2-3 years
- Recurrence
- 2028-01-05
Notice Status
- Tender Status
- Active
- Lots Status
- Active
- Awards Status
- Not Specified
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- WIRRAL UNIVERSITY TEACHING HOSPITALS NHS FOUNDATION TRUST
- Additional Buyers
- Contact Name
- Customer Care
- Contact Email
- customercare@htepg.com
- Contact Phone
- 01268 524900, 01516785111, 08458875000
Buyer Location
- Locality
- BASILDON
- Postcode
- SS16 5NL
- Post Town
- Southend-on-Sea
- Country
- England
-
- Major Region (ITL 1)
- TLD North West (England)
- Basic Region (ITL 2)
- TLD7 Merseyside
- Small Region (ITL 3)
- TLD74 Wirral
- Delivery Location
- Not specified
-
- Local Authority
- Wirral
- Electoral Ward
- Pensby and Thingwall
- Westminster Constituency
- Wirral West
Further Information
Notice Documents
-
https://www.find-tender.service.gov.uk/Notice/078389-2025
1st December 2025 - Tender notice on Find a Tender -
https://www.find-tender.service.gov.uk/Notice/064538-2025
13th October 2025 - Preliminary market engagement notice on Find a Tender -
https://www.find-tender.service.gov.uk/Notice/040566-2025
16th July 2025 - Pipeline notice on Find a Tender
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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