Tender

Cheshire and Mersey - Accessible Solutions

WIRRAL UNIVERSITY TEACHING HOSPITALS NHS FOUNDATION TRUST

This public procurement record has 3 releases in its history.

Tender

01 Dec 2025 at 10:46

Planning

13 Oct 2025 at 06:52

Planning

16 Jul 2025 at 13:52

Summary of the contracting process

The public procurement process detailed here is being conducted by Wirral University Teaching Hospitals NHS Foundation Trust, in collaboration with HealthTrust Europe LLP, under the MSE Framework. Titled "Cheshire and Mersey - Accessible Solutions," this tender involves the provision of translation services across spoken and non-spoken languages for the Cheshire & Merseyside ICB Group, with Wirral Foundation Trust taking the lead. The key dates include the submission deadline on 12th January 2026 and an award period ending on 19th February 2026. The procurement is in the Tender stage, following an open procedure and involving three active lots that cater to a wide range of interpretation, translation, and transcription needs, with a total estimated value of £4.8 million. The overarching category for this procurement is services, with the location being primarily in the United Kingdom.

This tender opens a considerable opportunity for businesses specialising in interpretation and translation services, particularly those able to provide a comprehensive suite of related services such as face-to-face, remote, app-based, and sign language solutions. It presents an attractive proposition for companies of varying sizes, including SMEs and VCSEs, seeking to scale and diversify their client portfolio within the public sector. The competitive nature of the tender, with emphasis on quality and price, ensures that businesses could significantly benefit by demonstrating robust technical capabilities alongside competitive pricing strategies. The open nature of the framework and the high number of potential participants further allow for wide-ranging business growth and participation opportunities within this healthcare setting.

How relevant is this notice?

Notice Information

Notice Title

Cheshire and Mersey - Accessible Solutions

Notice Description

Translation of spoken and non-spoken language including associated services and solutions for the Cheshire & Merseyside ICB Group with Wirral as the lead Trust for the procurement notices.

Lot Information

Lot 1 - Lot 1: Spoken Interpretation, Translation and Transcription Services (On-site and/or Remote)

Enabling access to on-site Face-to-Face Interpreting for spoken languages, the provision of Remote Interpreting Solutions for spoken and non-spoken languages, and the immediate connection to an interpreter on the telephone, by video, by video conferencing and/or via a secure app-based service alongside the provision of wider translation and transcription services. The provision of Services under this Lot cover the following offerings: Face-to-Face Interpreting Applicable to on-site and sessional work, this Service provision shall include but is not limited to Face-to-Face Interpreting Services for spoken languages which entail direct oral communication between the principal parties through the use of an Interpreter or sessional/class based interactive sessions to facilitate education, awareness and understand requirements between the principal parties. This includes the following services, and any other areas which can be properly described as Face-to Face Interpreting: - Consecutive Interpreting - On-site Interpreting - 24 Hour Service, 365 days a year - Emergency bookings and out-of- hours bookings - Booking Management/Subscription Services Remote Interpreting Solutions including telephone, video and app-based services Translation and/or Transcription Services This service includes the provision of Translation Services which requires the interpretation of written text in a source language to be accurately translated into a specified language by a suitably qualified person or through the use of technology. This also includes the provision of transcription services which converts or transcribes speech (either live or recorded) into a written or electronic text document by a suitably qualified person or through the use of technology, including proof reading services. Applicable to remote interpreting solutions including telephone, video and app-based services, this service includes the provision of remote interpreting solutions for spoken languages, enabling the immediate connection to an interpreter on the telephone, by video, by video conferencing and/or via a secure app-based service. This includes the following services, and any other areas which can be properly described as Telephone Interpreting Services: - On-demand and Scheduled Availability - 24 Hour Service, 365 days a year - Provision of Hardware and Software (where required) - Emergency bookings and out-of- hours bookings - Booking Management/Subscription Services There is also scope for alternative remote mediums that represent an innovative and robust route to market.

Renewal: Extension will be agreed with the Authority in aligment to their requirements. Open framework proposed with 2+2+1 (subject to Trust discretion)

Lot 2 - Non-Spoken Interpretation and Translation Services (On-site and/or Remote)

Enabling access to on-site and/or remote interpretation and translation solutions for non-spoken languages, this Lot encompasses services including Sign Language variations depending on the requirements of the Participating Authority and includes the provision of communication professionals specialising in interpretation and translation work with non-spoken, deaf, and deafblind people either on-site, or remotely via written, online, video and/or app-based solutions. This includes the provision of British Sign Language (BSL) Interpreters as well as the following associated services and any other that can be properly described as a Non-Spoken Interpretation or Translation Service: * Interpreters for Deafblind People * Lip speakers * Notetakers * Sign Supported English (SSE) * Sign Language Translators * Deaf Relay Interpreting * American Sign Language (ASL) * Irish Sign Language (ISL) * Speech to Text Reporters * Cued Speech/Makaton and Sign Language in other Foreign Languages as examples. The core services outlined above, shall be offered in addition to the below: * On-demand and Scheduled Availability * 24 Hour Service, 365 days a year * Provision of Hardware and Software (where required) * Emergency bookings and out-of- hours bookings * Minimum call-out parameters * Booking Management/Subscription Services

Renewal: Extension will be agreed with the Authority in aligment to their requirements. Open framework proposed with 2+2+1 (subject to Trust discretion)

Lot 3 - Interpretation, Translation and Transcription Managed Services

Enabling the provision of interpreters/translators through deployment of a managed service, or subscription based model, the permissible scope of Lot 3 requires Suppliers to: Offer the scope of interpretation, translation, and transcription services that they are awarded to across Lot 1 and Lot 2 as a supplementary/optional service option either in part or in full. Offer the option to outsource all internal elements of the service within the scope of the agreement that is managed by the Participating Authority to the Supplier to deliver an on-site (resourced solution) or an off-site (shared service centre) solution. The Supplier will act as a prime contractor on a master vendor basis (sub-contracting with other suppliers) with a dedicated resource/headcount allocated to the contract to deliver the agreed scope of services to the agreed contract terms, key performance indicators and budget/savings targets.

Renewal: Extension will be agreed with the Authority in aligment to their requirements. Open framework proposed with 2+2+1 (subject to Trust discretion)

Planning Information

There will be a Teams webinar on Tuesday 21st October between 1pm-3pm for all intereested parties to attend. This will discuss the following topics: - An overview of HTE - Participating authorities - Timelines for the project - A brief outline of the service required - A look into the process we are looking to run - A Q&A session for prospective suppliers to ask any questions to either HTE or the group Please contact sophie-mae.perrins@htepg.com for a link to the webinar above. No other enagement will take place for this procurement

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-05606c
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/078389-2025
Current Stage
Tender
All Stages
Planning, Tender

Procurement Classification

Notice Type
UK4 - Tender Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security


CPV Codes

79530000 - Translation services

Notice Value(s)

Tender Value
£4,000,000 £1M-£10M
Lots Value
£4,000,000 £1M-£10M
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
1 Dec 20253 days ago
Submission Deadline
12 Jan 20262 months to go
Future Notice Date
1 Dec 2025Expired
Award Date
Not specified
Contract Period
31 Mar 2026 - 31 Mar 2028 2-3 years
Recurrence
2028-01-05

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
WIRRAL UNIVERSITY TEACHING HOSPITALS NHS FOUNDATION TRUST
Additional Buyers

HEALTHTRUST EUROPE LLP

MID SOUTH ESSEX NHS FOUNDATION TRUST

Contact Name
Customer Care
Contact Email
customercare@htepg.com
Contact Phone
01268 524900, 01516785111, 08458875000

Buyer Location

Locality
BASILDON
Postcode
SS16 5NL
Post Town
Southend-on-Sea
Country
England

Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD7 Merseyside
Small Region (ITL 3)
TLD74 Wirral
Delivery Location
Not specified

Local Authority
Wirral
Electoral Ward
Pensby and Thingwall
Westminster Constituency
Wirral West

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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        "documents": [
            {
                "id": "conflictOfInterest",
                "documentType": "conflictOfInterest",
                "description": "Not published"
            },
            {
                "id": "078389-2025",
                "documentType": "tenderNotice",
                "noticeType": "UK4",
                "description": "Tender notice on Find a Tender",
                "url": "https://www.find-tender.service.gov.uk/Notice/078389-2025",
                "datePublished": "2025-12-01T10:46:12Z",
                "format": "text/html"
            }
        ],
        "hasRecurrence": true,
        "recurrence": {
            "dates": [
                {
                    "startDate": "2028-01-05T23:59:59+00:00"
                }
            ]
        }
    },
    "language": "en"
}