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Didcot Town Council IT support contract tender

Didcot Town Council

This public procurement record has 3 releases in its history.

Award

11 Sep 2026 at 10:10

UK6 - Contract Award Notice
TenderUpdate

28 Jul 2025 at 10:56

UK4 - Tender Notice
Tender

25 Jul 2025 at 12:01

UK4 - Tender Notice
Summary of the contracting process

Didcot Town Council procured ongoing IT support services for its council operations. The scope covers support for staff and councillors using council hardware, Microsoft 365 account administration, SharePoint document maintenance, third-party software issues, and management of laptops, tablets, mobile phones and printers. It also includes IT security, Wi-Fi networks, internet connections and connectivity across council buildings, user training focused on phishing awareness, software upgrades and other IT projects. The service includes a detailed service agreement with response times and a dedicated account manager providing proactive support and regular reviews. Additional opportunities included quoting for VoIP telephony and mobile services. The buyer is Didcot Town Council, with delivery across council buildings and services in England.

The procurement is complete and was awarded following a below-threshold open competition. Twenty-four bids were received, all from SMEs. Cloudy Group Ltd was awarded the contract on 1 October 2025 for £25,000 gross. The award records a contract period from 11 September 2026 to 1 March 2029. The tender originally described an initial three-year term from 30 September 2025 to 30 September 2028, with an option to extend for an additional two years and beyond, up to 30 September 2030. The original estimated value was £30,000 excluding VAT, or £36,000 including VAT. The successful bid was assessed primarily on its understanding of the council’s sector and requirements, with price a secondary consideration.

This award demonstrates established demand from a local authority for a broad, managed IT support service rather than a single technical specialism. A credible future supplier would need to support Microsoft 365, SharePoint, end-user devices, printers, networks, internet connectivity and security across multiple council buildings. Experience in public-sector or similarly regulated environments would help, particularly an understanding of council operations and the needs of elected members. The requirement also favours suppliers able to deliver staff training, phishing-awareness activity, software upgrades and ad hoc infrastructure projects, including connectivity for new facilities. Strong service management is important: competitors would need clear response commitments, proactive account management, regular service reviews and the capacity to handle varied support requests through one relationship.

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Notice Information

Notice Title

Didcot Town Council IT support contract tender

Notice Description

Scope of the work required: * Ongoing support for staff and Cllrs with Council issued hardware * Managing and providing ongoing support with Microsoft 365 accounts * Maintenance of Council documents in Sharepoint * Assisting with any issues relating to 3rd party specialist software * Managing a range of different devices including laptops, tablets, mobile phones and printers * Managing the security of the Council's IT systems * Managing the Council's wifi networks, internet lines and any connectivity issues across the portfolio of Council buildings * Running a programme of training for staff and Town Cllrs - especially relating to the avoidance of phish emails * Ad hoc IT projects such as software up-grades; the provision of internet/wifi connectivity in a new Community Centre due to open in November 2025, plus more * Opportunities to quote for VOIP Telephony and mobiles * Detailed service legal agreement including response times * Dedicated account manager who will be pro-active in the management of our IT needs with regular meetings and updates as required

Lot Information

Lot 1

Renewal: The contract will be for an initial three years with an option to extend for an additional two years and beyond.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-056633
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/086241-2026
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
UK6 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Below threshold - open competition
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

50 - Repair and maintenance services

72 - IT services: consulting, software development, Internet and support

CPV Codes

50312600 - Maintenance and repair of information technology equipment

72000000 - IT services: consulting, software development, Internet and support

72250000 - System and support services

72261000 - Software support services

72610000 - Computer support services

Notice Value(s)

Tender Value
£30,000 Under £100K
Lots Value
£30,000 Under £100K
Awards Value
£25,000 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
11 Sep 20261 months ago
Submission Deadline
15 Aug 2025Expired
Future Notice Date
Not specified
Award Date
1 Oct 20251 years ago
Contract Period
11 Sep 2026 - 1 Mar 2029 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Didcot Town Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
DIDCOT
Postcode
OX11 7HN
Postcode Area
Oxford
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ1 Berkshire, Buckinghamshire and Oxfordshire
Small Region (ITL 3)
TLJ14 Oxfordshire CC
Delivery Location
TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLI London, TLJ South East (England), TLK South West (England)
Local Authority
South Oxfordshire
Electoral Ward
Didcot West
Westminster Constituency
Didcot and Wantage

Supplier Information

Number of Suppliers
1
Supplier Name

CLOUDY GROUP LTD

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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