Planning

Housing Allocations and Homelessness Management Solution - Soft Market Testing

WEST NORTHAMPTONSHIRE COUNCIL

This public procurement record has 3 releases in its history.

PlanningUpdate

12 Aug 2025 at 09:53

UK2 - Preliminary Market Engagement Notice
PlanningUpdate

05 Aug 2025 at 13:48

UK2 - Preliminary Market Engagement Notice
Planning

28 Jul 2025 at 09:17

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

West Northamptonshire Council is spearheading a procurement process aimed at the development of a Housing Allocations and Homelessness Management Solution. This initiative falls under the software package and information systems industry category and is situated in the UKF24 region of the United Kingdom. Currently in the planning stage, the council is engaging in a soft market testing phase, with a deadline for input set on the 15th of August 2025, as recently updated. The procurement process seeks to replace existing software solutions for managing their housing register, allocations, and homelessness services by April 2026.

This tender represents a significant opportunity for businesses specialising in software development and systems integration, particularly those with a focus on public sector solutions. Companies capable of offering innovative, efficient, and integrated systems that align with the economic, environmental, and social values of West Northamptonshire Council will find this an advantageous opportunity. The need for a robust solution that integrates with various strategic systems presents openings for entities with expertise in housing management systems, tenancy management, and financial processing tools. The scale of this project, involving approximately 2,000 active customers and 3,000 pending assessments, highlights the potential for substantial business growth and long-term collaboration with a regional government entity.

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Notice Information

Notice Title

Housing Allocations and Homelessness Management Solution - Soft Market Testing

Notice Description

WNC is inviting the industry to innovate and collaborate on a solution to manage our housing register, allocations and homelessness services to enable our capabilities related to supporting our residents with their housing needs. The contracts for the both the current incumbent solutions ends on the 31st of March 2026. WNC currently have approx 2,000 customers active on the housing register, with approximately 3,000 applications awaiting assessment. Our incumbent Social Housing Management Solution is accessed by approximately 200 officers concurrently although this includes the landlord function. Our incumbent Homeless management solution is accessed by approximately 100 officers daily. WNC has, on average, 450 homeless approaches per month and currently has around 1800 open homeless cases in spanning relief, approach, main duty and prevention. There are currently up to 800 households placed in Temporary accommodation including placements in our own stock for which we would need to access rent accounts and process invoices. The system also ensures that WNC holds and maintains all data in relation to customers, properties and tenancy agreements.

Planning Information

We are looking for input from the market that will help us to develop a service, comprising of one or more solutions that will provide: • A service that matches WNC's economic, environmental, and social values • Is fit for purpose for a modern, forward-thinking organisation. • Value for money for the taxpayers Your solution should support WNC in effectively and efficiently delivering one or more homelessness functions, including: • Housing Register  Application & registration  Assessment & banding  Bidding & property matching  Shortlisting & offers • Housing Assessment • Housing approach and pathways • Triage • PHPs • Temporary Accommodation placement management • Temporary Accommodation property inventory • Temporary Accommodation rent accounting • Temporary Accommodation Placement invoicing • Temporary Accommodation Move out property management • Reporting, auditing and trend analysis Capabilities provided by the incumbent system are completed by integrating with: • Infinity - Tenancy management, rent accounting, repairs Incumbent solution also integrates with WNC strategic solutions including: • TouchRight - Temporary Accommodation move out property management • Open Housing - Tenancy management & housing allocations • HeyCentric - Income Management System • Civica Digital360 - EDRMS • Unit4 ERP - General Ledger, Accounts Payable and Accounts Receivable • Capita One Academy - Revenues & Benefits posting of benefits to individual rent accounts To request the soft market testing document for completion, please email procurement@westnorthants.gov.uk. Please note that the deadline for returns is 23:59 on 15th August 2025 (extended 12/08/25).

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-0566c0
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/047922-2025
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK2 - Preliminary Market Engagement Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
12 Aug 20256 months ago
Submission Deadline
Not specified
Future Notice Date
15 Aug 2025Expired
Award Date
Not specified
Contract Period
31 Mar 2026 - 31 Mar 2030 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Planning
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
WEST NORTHAMPTONSHIRE COUNCIL
Contact Name
Not specified
Contact Email
procurement@westnorthants.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
NORTHAMPTON
Postcode
NN1 1ED
Post Town
Northampton
Country
England
Major Region (ITL 1)
TLF East Midlands (England)
Basic Region (ITL 2)
TLF2 Leicestershire, Rutland and Northamptonshire
Small Region (ITL 3)
TLF24 West Northamptonshire
Delivery Location
TLF24 West Northamptonshire
Local Authority
West Northamptonshire
Electoral Ward
Castle
Westminster Constituency
Northampton North

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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