Tender

Ask AI about this notice

Summarise, research or assess it with AI

View Markdown

Share this notice

Send this contract to a colleague

Revenue Collection and Benefits Administration Services

London Borough of Hounslow

This public procurement record has 2 releases in its history.

Tender

20 May 2026 at 14:42

UK4 - Tender Notice
Planning

29 Jul 2025 at 10:14

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

The London Borough of Hounslow is actively inviting tenders for the provision of Revenue Collection and Benefits Administration Services, which falls under the industry category of general public and benefit services. The contract is set to commence in February 2027 with full implementation slated for 1 October 2027. The procurement process is currently in the tender stage, with key deadlines including the tender submission endpoint on 27 July 2026. The services, anticipated to run until 30 September 2032, encompass Council Tax and Business Rates collection, Benefits Administration, Free School Meals administration, as well as associated customer services and IT systems management. Located in Hounslow, London, the council is utilising a competitive flexible procedure under the Procurement Act 2023, ensuring that the contract will be awarded based on the Most Advantageous Tender, factoring in quality and value for money.

This procurement presents a significant opportunity for businesses specialising in public service management, particularly those offering comprehensive administrative and IT system support. Companies with capabilities in managing large-scale collections and benefits distribution, alongside a robust customer service framework, would find this tender appealing. The framework is designed to encourage innovation and continuous improvement, making it ideal for businesses aiming to drive efficiency and cost savings. Businesses that can form consortia or partner with specialist subcontractors may also find traction, as the procurement encourages collaboration while maintaining singular accountability for performance and outcomes. The contract’s potential extensions also offer a long-term business prospect, contributing to sustained business growth.

How relevant is this notice?

Notice Information

Notice Title

Revenue Collection and Benefits Administration Services

Notice Description

The Authority is seeking a suitably qualified and experienced Service Supplier to deliver high quality, compliant and customer focused Revenue Collection and Benefits Administration Services from 1 October 2027. The contract will include: * Fully managed Revenue Collection Service including Council Tax and Business Rates Collection * Fully managed Benefits Administration Service including Housing Benefits, Council Tax Support and Discretionary schemes * Fully managed Free School Meals administration * Customer services for Council Tax, Business Rates, Housing Benefits, Council Tax Support, Discretionary Schemes and Free School Meals * Provision of the IT systems used: Business Rates system, and Council Tax and Benefits system, and any other systems, not provided or managed by the Council, necessary to meet requirements for service delivery * Provision of system management for the Business Rates system, and Council Tax and Benefits system, and any other systems, not provided or managed by the Council, necessary to meet the requirements for service delivery * Mobilisation of the service and system implementation * Ongoing service improvement, cost savings and benchmarking * Exit and transition management support Contract start and go-live: The Contract is anticipated to commence in February 2027 to enable mobilisation and implementation. The full live service will commence on 1 October 2027. Contract term and end dates: The initial term will run until 30 September 2032. The Authority may extend the Contract by a further two (2) years (to 30 September 2034) and then by a further two (2) years (to 30 September 2036). For the avoidance of doubt, the Contract end date is aligned to 30 September and is not linked to the anniversary of the anticipated February commencement date.

Lot Information

Lot 1

Renewal: The Authority may extend the Contract at its discretion by a first extension period of up to two (2) years, ending on 30 September 2034 and by a further extension period of up to two (2) years ending on 30 September 2036. The Contract end date (whether at the end of the Initial Term or any extension) is aligned to the Service Go-Live Date and will fall on 30 September. It is not linked to the anniversary of the anticipated February Contract Commencement Date.

Planning Information

The Council intends to hold a series of online interviews with interested providers during August/September 2025. It should be noted that this engagement is not a formal tendering process. The information we gain through our market engagement will help to inform our commissioning intentions and refine our specification for this service.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-0567b0
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/046460-2026
Current Stage
Tender
All Stages
Planning, Tender

Procurement Classification

Notice Type
UK4 - Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Competitive flexible procedure
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

75 - Administration, defence and social security services

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

75110000 - General public services

75310000 - Benefit services

79940000 - Collection agency services

Notice Value(s)

Tender Value
£40,000,000 £10M-£100M
Lots Value
£40,000,000 £10M-£100M
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
20 May 20263 months ago
Submission Deadline
27 Jul 2026Expired
Future Notice Date
5 Sep 2025Expired
Award Date
Not specified
Contract Period
12 Feb 2027 - 30 Sep 2032 Over 5 years
Recurrence
2034-09-30

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
London Borough of Hounslow
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
HOUNSLOW, LONDON
Postcode
TW3 3EB
Postcode Area
Twickenham
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI7 Outer London - West and North West
Small Region (ITL 3)
TLI75 Hounslow and Richmond upon Thames
Delivery Location
Not specified
Local Authority
Hounslow
Electoral Ward
Hounslow West
Westminster Constituency
Feltham and Heston

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

Loading OCDS record...