Award

Compliance Services

NORWICH CITY COUNCIL

This public procurement record has 3 releases in its history.

Award

29 Jan 2026 at 14:21

Tender

16 Sep 2025 at 18:30

Planning

29 Jul 2025 at 09:20

Summary of the contracting process

Norwich City Council has completed the award stage of a procurement process for a long-term Compliance Services Contract. The contract involves services such as statutory inspections, testing, servicing, and maintenance across housing stock and communal areas within Norwich and the greater Norfolk area. With a significant estimated total value of £35.1 million inclusive of VAT, this contract was awarded through an open procedure under the Procurement Act 2023. The contract is set to commence on 1 April 2026 and will run initially for five years, with the possibility to extend for up to fifteen years total. Key dates include a contract award date of 23 January 2026, with the standstill period ending on 9 February 2026.

This procurement represents a substantial business opportunity, particularly for companies specialising in compliance services including electrical and mechanical building maintenance. Given its comprehensive scope, businesses offering expertise in areas such as fire alarm systems, emergency lighting, and legionella risk assessments are well-suited to compete. This tender could lead to significant growth for the awarded supplier, Alphatrack, who emerged successful from a competitive bidding process. Furthermore, the contract encourages participation from SMEs, enhancing opportunities for smaller enterprises well-equipped to deliver specialised services within the public sector.

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Notice Title

Compliance Services

Notice Description

Norwich City Council ((NCC) sought to appoint a single contractor to deliver a long-term Compliance Services Contract covering (but not restricted to) statutory inspection, testing, servicing, maintenance, repairs and associated upgrades across its housing stock and communal areas. The scope of services will included, but were not limited to, emergency and communal lighting, fire alarms and detection systems, automatic opening vents, warden call systems, domestic flat entrance door inspections, lateral and rising mains, access control systems, high-rise building ventilation, lightning protection, cold water storage tanks, dry risers, legionella risk assessments, and refuse chute cleaning. NCC reserve the right to include other relevant and appropriate services to this Contract at any time during the term. The Contract will run for an initial term of five years, with the option to extend for up to two further periods of five years each, giving a maximum possible duration of fifteen years using the JCT MTC (2024) form of Contract with a schedule of amendments, and will be awarded to a single Contractor. The estimated total contract value is PS35.1 million inclusive of VAT. The procurement will be conducted under the Open Procedure in line with the Procurement Act 2023 and associated Procurement Regulations 2024, and the contract will be awarded on the basis of the Most Advantageous Tender, using a 60/40 quality to price weighting. The primary CPV code for this procurement is 50710000 (Repair and maintenance services of electrical and mechanical building installations), with additional relevant CPV codes covering specialist workstreams including legionella risk assessments, refuse chute cleaning, fire alarm systems, electrical installations and mechanical engineering works. The services are to be delivered across Norwich and the wider Norfolk area. NCC reserved the right to cancel the procurement and not to proceed with the Contract at any stage of the procurement process. NCC also reserved the right not to award the Contract. Neither NCC nor any person on whose behalf this procurement is undertaken is to be liable for any costs incurred by those expressing an interest or tendering for the Contract.

Lot Information

Lot LOT-0000

Renewal: The Contract will run for an initial term of five years, with the option to extend for up to two further periods of five years each, giving a maximum possible duration of fifteen years.

Planning Information

https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=96433&B=

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-0567b5
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/008093-2026
Current Stage
Award
All Stages
Planning, Tender, Award

Procurement Classification

Notice Type
UK6 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME, VCSE
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

09 - Petroleum products, fuel, electricity and other sources of energy

31 - Electrical machinery, apparatus, equipment and consumables; lighting

42 - Industrial machinery

44 - Construction structures and materials; auxiliary products to construction (except electric apparatus)

45 - Construction work

50 - Repair and maintenance services

51 - Installation services (except software)

71 - Architectural, construction, engineering and inspection services

90 - Sewage, refuse, cleaning and environmental services


CPV Codes

09323000 - District heating

31518200 - Emergency lighting equipment

31527260 - Lighting systems

31530000 - Parts of lamps and lighting equipment

31625200 - Fire-alarm systems

42961100 - Access control system

44221220 - Fire doors

45232330 - Erection of aerials

45262660 - Asbestos-removal work

45312320 - Television aerial installation work

45331210 - Ventilation installation work

50324100 - System maintenance services

50413200 - Repair and maintenance services of firefighting equipment

50700000 - Repair and maintenance services of building installations

50710000 - Repair and maintenance services of electrical and mechanical building installations

50711000 - Repair and maintenance services of electrical building installations

50712000 - Repair and maintenance services of mechanical building installations

51700000 - Installation services of fire protection equipment

71315300 - Building surveying services

90713100 - Consulting services for water-supply and waste-water other than for construction

90918000 - Bin-cleaning services

Notice Value(s)

Tender Value
£29,250,000 £10M-£100M
Lots Value
£29,250,000 £10M-£100M
Awards Value
£29,250,000 £10M-£100M
Contracts Value
Not specified

Notice Dates

Publication Date
29 Jan 20263 weeks ago
Submission Deadline
14 Nov 2025Expired
Future Notice Date
5 Sep 2025Expired
Award Date
23 Jan 20261 months ago
Contract Period
1 Apr 2026 - 31 Mar 2031 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Pending
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
NORWICH CITY COUNCIL
Additional Buyers

ECHELON CONSULTANCY LTD

Contact Name
Oli Turnbull, Sharon Hunt
Contact Email
oli@echelonconsultancy.co.uk, sharon@echelonconsultancy.co.uk
Contact Phone
+44 01707339800, 07903788645

Buyer Location

Locality
NORWICH
Postcode
NR2 1NH
Post Town
Norwich
Country
England

Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH2 Bedfordshire and Hertfordshire
Small Region (ITL 3)
TLH27 South West Hertfordshire
Delivery Location
TLH15 Norwich and East Norfolk

Local Authority
St Albans
Electoral Ward
Clarence
Westminster Constituency
St Albans

Supplier Information

Number of Suppliers
1
Supplier Name

ALPHATRACK

Open Contracting Data Standard (OCDS)

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