Planning

Financial Assessments

LONDON BOROUGH OF HOUNSLOW

This public procurement record has 2 releases in its history.

PlanningUpdate

11 Aug 2025 at 09:14

UK2 - Preliminary Market Engagement Notice
Planning

29 Jul 2025 at 09:21

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

The London Borough of Hounslow is in the planning stage of a procurement process for "Financial Assessments" services, essential for calculating contributions towards care services. This is part of a sub-central government initiative in the public service industry category, situated in Hounslow, London. The Council has scheduled a series of online engagement sessions with potential providers in August and September 2025, aiming to refine their service specifications through this preliminary market engagement. Notably, the formal tendering process has not yet commenced, with this initial step focusing on market insights. The primary objective is to start the contract on 1st October 2027, running through 30th September 2032, with an estimated value of £2,274,000.

This tender offers substantial growth opportunities for businesses, especially those with expertise in financial assessments, welfare support, and debt reduction services. Given its scope for SMEs, companies specialising in providing timely and accurate financial assessments would find this project particularly lucrative. The Council's objective to lower contract costs by at least 10% while maintaining high performance and customer satisfaction indicates a preference for innovative solutions and process automation. Therefore, businesses that can deliver efficient, client-focused support and integrate self-service technologies may have a competitive advantage in meeting the project's aims and contributing to its success.

How relevant is this notice?

Notice Information

Notice Title

Financial Assessments

Notice Description

LBH is seeking to commission: Financial Assessments - The Financial Assessments service calculates the contribution that people need to make towards their care. A financial assessment must take place to receive services from the Council. Financial Assessments: Our vision for the Financial Assessments Service: Provide accurate, timely and person-centred assessments of individual's financial situation and proactively look to maximise a client's income through holistic support to access welfare benefits. To ensure that the assessment process works effectively as part of an overarching client contributions service. To deliver a service that contributes to the reduction of overall debt. Current performance 100% of financial assessments in 2024/25 were processed within 10 working days, or 15 working days if a visit is required (on receipt of all information), exceeding the 95% target This KPI is based on the time that the assessment is sat with the Financial Assessments team, the outcome of assessments may take longer because input from other teams is required or more information may be requested, in which case the clock is stopped until it returns to the team 508 financial assessments, including new assessments and reviews, were carried out in 2024/25 127 home visits were carried out to complete an assessment or review in 2024/25 Current contract cost Annual core contract cost: PS379k Objectives Lower contract cost by min 10% Improve accuracy of the assessments Monitor customer contact and satisfaction Maintain performance Prevent negative impact on accumulation of debt Automate processes wherever possible Ability for customer to self-serve wherever possible

Planning Information

The Council intends to hold a series of online interviews with interested providers during August/September 2025. It should be noted that this engagement is not a formal tendering process. The information we gain through our market engagement will help to inform our commissioning intentions and refine our specification for this service.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-0567b6
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/047525-2025
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK2 - Preliminary Market Engagement Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

75 - Administration, defence and social security services

CPV Codes

75110000 - General public services

Notice Value(s)

Tender Value
£2,274,000 £1M-£10M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
11 Aug 20253 months ago
Submission Deadline
Not specified
Future Notice Date
11 Aug 2025Expired
Award Date
Not specified
Contract Period
30 Sep 2027 - 30 Sep 2032 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Planning
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
LONDON BOROUGH OF HOUNSLOW
Contact Name
Not specified
Contact Email
beatrice.uhlir@hounslow.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
HOUNSLOW, LONDON
Postcode
TW3 3EB
Post Town
Twickenham
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI7 Outer London - West and North West
Small Region (ITL 3)
TLI75 Hounslow and Richmond upon Thames
Delivery Location
TLI75 Hounslow and Richmond upon Thames
Local Authority
Hounslow
Electoral Ward
Hounslow West
Westminster Constituency
Feltham and Heston

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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