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Real Time Passenger Information System Upgrade & Ongoing Support

Plymouth City Council

This public procurement record has 3 releases in its history.

Award

28 Jan 2026 at 10:29

UK7 - Contract Details Notice
Award

03 Dec 2025 at 12:21

UK6 - Contract Award Notice
Tender

01 Aug 2025 at 10:49

UK4 - Tender Notice
Summary of the contracting process

Plymouth City Council has conducted a public procurement process for the "Real Time Passenger Information System Upgrade & Ongoing Support" project, aimed at enhancing the public transport infrastructure in Plymouth, UK. The project's scope includes the supply, installation, and commissioning of various real-time information display systems across the city. This tender process has concluded with an award to J M W Systems Limited for a contract period from 21st January 2026 to 31st March 2033. The procurement was conducted using an open procedure under the legal basis of the UKPGA 2023/54, and the buyer is identified as a sub-central government public authority. The procurement category includes both goods and services, with options for future expansions and technological upgrades.

This contract creates significant opportunities for businesses involved in public transport infrastructure and smart city solutions. With a focus on real-time passenger information systems and traffic light priority, companies specialising in computer systems, installation services, and software maintenance can find growth opportunities. Businesses with capabilities in integrating scalable and adaptive solutions to accommodate future technological advancements, such as 5G connectivity and AI-based prediction models, would be well-suited to compete in this arena. The project supports the need for ongoing system maintenance and performance monitoring, requiring collaboration with local suppliers adept in these areas.

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Notice Information

Notice Title

Real Time Passenger Information System Upgrade & Ongoing Support

Notice Description

Plymouth City Council ("The Authority") is seeking suitably qualified and experienced suppliers to tender for the replacement of the city's Real-Time Passenger Information (RTPI) system to include Traffic Light Priority (TLP). This project forms a key part of the Authority's commitment to improving public transport infrastructure and enhancing the passenger experience within the city of Plymouth. The successful Supplier will be responsible for the supply, installation, and commissioning of the following components: * in-shelter displays. * pole-mounted displays. * additional displays at various key sites across the city of Plymouth. The system must be fully integrated and capable of delivering accurate, real-time information to passengers across the city of Plymouth. The contract will include ongoing support and maintenance for both hardware and software throughout the contract term, provision of all necessary data feeds to ensure accurate and timely information delivery, a web-based back-office system to enable the Authority to monitor system performance and manage display content, including manual overrides where necessary. A comprehensive reporting package must be provided to monitor and report on system performance, support compliance with targets set out in the Bus Service Improvement Plan (BSIP) and other Department for Transport (DfT) requirements, and also be adaptable to future changes in reporting needs and performance metrics for the duration of the contract. The solution must be scalable and flexible to accommodate future technological developments, policy changes, and evolving user needs.

Lot Information

Lot 1

Options: The contract includes options for the provision of additional or enhanced system functionalities related to real-time passenger information and traffic light priority. These may include, but are not limited to: * Integration with additional transport modes or operators. * Expansion of the system to cover additional geographic areas or routes. * Deployment of additional display units or on-vehicle equipment. * Implementation of enhanced analytics, reporting, or data-sharing capabilities. * Upgrades to support emerging technologies (e.g. 5G connectivity, AI-based prediction models). * Optional modules for user engagement, accessibility features, or environmental monitoring. These options may be exercised at the discretion of the Authority in response to evolving operational requirements, technological developments, or stakeholder needs during the contract term.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-056b08
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/007458-2026
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME, VCSE
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

30 - Office and computing machinery, equipment and supplies except furniture and software packages

32 - Radio, television, communication, telecommunication and related equipment

34 - Transport equipment and auxiliary products to transportation

45 - Construction work

48 - Software package and information systems

50 - Repair and maintenance services

63 - Supporting and auxiliary transport services; travel agencies services

72 - IT services: consulting, software development, Internet and support

CPV Codes

30200000 - Computer equipment and supplies

32321200 - Audio-visual equipment

32400000 - Networks

34970000 - Traffic-monitoring equipment

45316210 - Installation of traffic monitoring equipment

48813200 - Real-time passenger information system

50324100 - System maintenance services

63712700 - Traffic control services

72267000 - Software maintenance and repair services

Notice Value(s)

Tender Value
£1,030,027 £1M-£10M
Lots Value
£1,030,027 £1M-£10M
Awards Value
£1,050,545 £1M-£10M
Contracts Value
£1,050,545 £1M-£10M

Notice Dates

Publication Date
28 Jan 20267 months ago
Submission Deadline
26 Sep 2025Expired
Future Notice Date
Not specified
Award Date
1 Dec 20258 months ago
Contract Period
21 Jan 2026 - 31 Mar 2033 Over 5 years
Recurrence
2032-04-05

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Plymouth City Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
PLYMOUTH
Postcode
PL1 3BJ
Postcode Area
Plymouth
Country
England
Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK4 Devon
Small Region (ITL 3)
TLK41 Plymouth
Delivery Location
TLK41 Plymouth
Local Authority
Plymouth
Electoral Ward
St Peter and the Waterfront
Westminster Constituency
Plymouth Sutton and Devonport

Supplier Information

Number of Suppliers
1
Supplier Name

J M W SYSTEMS LIMITED

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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