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Connect to Work CRM System

Staffordshire County Council

This public procurement record has 4 releases in its history.

Award

02 Dec 2025 at 10:30

UK7 - Contract Details Notice
Award

29 Oct 2025 at 11:58

UK6 - Contract Award Notice
Tender

14 Aug 2025 at 14:26

UK4 - Tender Notice
Planning

05 Aug 2025 at 15:58

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

Staffordshire County Council has successfully completed the procurement process for a Customer Relationship Management (CRM) system to aid the "Connect to Work" programme, aimed at effectively managing participant and employer engagements and linking with the Department of Work and Pensions. This public procurement contract was awarded using an open procedure, with a focus on the goods category, and the award was made to ALCIUM SOFTWARE LIMITED. The procurement was conducted at a sub-central government level, with the main contract executed from 17th November 2025 to 16th November 2027, with potential extensions up to 2030, subject to government funding and approval. The initial tendering phase was planned meticulously with pre-market engagement finalized by July 2025 and tender submissions closing on 11th September 2025.

This procurement presents a notable opportunity for businesses specialising in software development, specifically those providing CRM solutions, to engage with public sector projects. Small and medium enterprises (SMEs) could find such opportunities particularly beneficial, as evidenced by ALCIUM SOFTWARE LIMITED, a SME, securing the contract. The award process evaluated pricing and quality, ensuring that competitive businesses have a chance to showcase innovative solutions that meet quality standards. As government procurement processes often have extensions and future tendering opportunities, keeping abreast of such notices allows businesses to expand their portfolio, cater to public sector needs, and establish a foothold in long-term government partnerships.

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Notice Information

Notice Title

Connect to Work CRM System

Notice Description

Staffordshire County Council (SCC) has procured a customer relationship management (CRM) system to support the delivery of the Connect to Work program. Requirements are to record participant/employer engagement, track progress, link into Department of Work and Pensions systems and report outcomes.

Lot Information

Lot 1

Renewal: The term of the contract will be 2 years plus 3 x 1 year extensions (20th October 2027 - 19th October 2028, 20th October 2028 - 19th October 2029, 20th October 2029 - 19th October 2030 ). Extensions will be used dependent on: grant funding allocation, the Connect to Work program performance, and the impact of Local Government Reorganisation.

Planning Information

Please note that this notice relates to Pre Market Engagement that has already taken place. Connect to Work is a Government program. Following national publications regarding the program, 3 suppliers contacted the Council with marketing emails in February 2025 and provided demonstration of their systems. These suppliers were sent a follow up document requesting information regarding the systems' current reporting capabilities. In July 2025, a further supplier contacted the Council with an invitation to a webinar which involved a demonstration of their system. The pre market engagement has not shaped the requirements set in the upcoming procurement, these have been derived from the Grant Guidance and Technical Notes Department of Work and Pensions (DWP) have published for Connect to Work, other information provided by DWP, and the Council itself.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-0581d2
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/078776-2025
Current Stage
Award
All Stages
Planning, Tender, Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48445000 - Customer Relation Management software package

Notice Value(s)

Tender Value
£200,000 £100K-£500K
Lots Value
£200,000 £100K-£500K
Awards Value
£200,000 £100K-£500K
Contracts Value
£200,000 £100K-£500K

Notice Dates

Publication Date
2 Dec 20258 months ago
Submission Deadline
11 Sep 2025Expired
Future Notice Date
Not specified
Award Date
29 Oct 202510 months ago
Contract Period
17 Nov 2025 - 16 Nov 2027 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Staffordshire County Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
STAFFORD
Postcode
ST16 2LP
Postcode Area
Stoke-on-Trent
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG2 Shropshire and Staffordshire
Small Region (ITL 3)
TLG24 Staffordshire CC
Delivery Location
TLG West Midlands (England)
Local Authority
Stafford
Electoral Ward
Forebridge
Westminster Constituency
Stafford

Supplier Information

Number of Suppliers
1
Supplier Name

ALCIUM SOFTWARE LIMITED

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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