Tender

HCC03/26- Provision of a Sensory Support Service for Hertfordshire County Council

HERTFORDSHIRE COUNTY COUNCIL

This public procurement record has 2 releases in its history.

Tender

04 Mar 2026 at 15:27

Planning

07 Aug 2025 at 08:44

Summary of the contracting process

Hertfordshire County Council is soliciting tenders for the provision of a Sensory Support Service aimed at individuals aged 18 and over with sensory impairments such as sight and hearing loss in Hertfordshire. The procurement is conducted using the open procedure method, in compliance with the Procurement Act 2023. The process involves multiple lots focused on visual rehabilitation and support for affected individuals. Prospective tenderers must submit their proposals by 12 noon on 8th April 2026. Key stages include the tender period ending on 8th April 2026, followed by the award period concluding on 20th May 2026. The allocated budget for the contract is £1,128,000 gross across three years, with potential renewal for an additional year subject to funding and performance.

This tender offers businesses within the healthcare services industry a valuable opportunity to expand their offerings into the public sector. Service providers, particularly SMEs and VCSEs with expertise in sensory support and community health services, would find this procurement process beneficial for establishing contracts with Hertfordshire County Council. Companies specialising in administrative healthcare, social work, or rehabilitation services are encouraged to compete for one or more lots, as there are no restrictions on the number of lots a tenderer may bid for. Engaging with this tender is an opportunity to enhance service delivery in the community and enrich the provider's portfolio through collaboration with local authorities.

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How relevant is this notice?

Notice Title

HCC03/26- Provision of a Sensory Support Service for Hertfordshire County Council

Notice Description

Hertfordshire County Council is currently out to procurement for the Provision of a sensory support service for Hertfordshire. The Council are seeking to award Contracts for Sensory Support Services across Hertfordshire. As per the Specification (Schedule 1 of the Terms and Conditions), these services are available to individuals who are Bind, have sight loss, Deaf or have hearing loss or individuals who have duel Sensory loss 18 years of age and over residing in Hertfordshire. These contracts are jointly funded by Hertfordshire County Council ('The Council') and the Hertfordshire and West Essex Integrated Care Board (I C B) and they supplement statutory health and social care provision and aim to support people to continue living life independently in their community, and to help prevent the deterioration of their health and wellbeing. The Contract will consist of the following Lots: Lot 1- Visual Rehabilitation for Individuals Who are Blind or Have Sight Loss. Lot 2- Support for individuals Residing in Hertfordshire Who are Blind or Have Sight Loss. Lot 3- Support for individuals Residing in Hertfordshire Who are Deaf or Have Hearing Loss There will be no restriction on the amount of Lots a Tenderer may bid for. Individual Contracts will be formed for each Lot. The Council will procure this contract using the Open Procedure as defined in the Procurement Act 2023 Full details of the requirement and context of the procurement can be found in the Service Specification of the Contract Document. Organisations wishing to take part in this project are invited to 'express an interest' and also 'opt in' which will give access to the full procurement documents in the e-tendering system. To be considered as a Tenderer you must complete and submit a Tender by the deadline of 12 noon on the 8th April 2026 Please allow sufficient time to make your return, as Tender submissions cannot be uploaded and submitted after this return deadline. Please ensure that where possible documents are uploaded as a PDF and that file names are succinct. Any questions relating to this procurement must be made via correspondence on the website, in accordance with the procurement documents, and can be addressed to the main contact as shown in the details above. Please Note: The TUPE Employee Liability Information for this procurement has been provided along with other documentation for this procurement.TUPE related information must be protected as personal data in accordance with the requirements of Data Protection legislation and must also be kept confidential. By clicking on the View Details button and accessing the documentation for this procurement, Tenderers agree: a)To undertake to treat the information as confidential and commercially sensitive at all times and take all reasonable steps to prevent any inadvertent disclosure to any third party . b)That under no circumstances will any of the information be disclosed by your organisation or your personnel to any third party without the Council's prior consent in writing. c)That the information supplied will be stored securely and destroyed or returned to the Council, after your Organisation's bid has been submitted or you decide not to proceed with a tender submission. d)That you will indemnify the Council for any losses, arising from your breach or breach by any of your personnel of these confidentiality requirements specified above and data protection requirements in relation to TUPE Employee Liability Information. e)The requirements above apply whether the supplier uploads a tender response to this procurement or not. To access this opportunity please visit https://in-tendhost.co.uk/supplyhertfordshire/aspx/Home. If you are experiencing problems In-Tend offer a help section which includes a dedicated UK support desk which can be contacted via email: support@in-tend.co.uk or Telephone: +44 1144070065 for any website/technical questions, Monday to Friday, 8:30-17:00. The Council reserves the right at any time to cease the procurement process and not award a Contract or to award only part of the opportunity described in this notice. If the Council takes up this right, then they will not be responsible for or pay the expenses or losses, which may be incurred by any organisation or tenderer as a result. In February 2025 the UK Government formally invited Hertfordshire County Council (the 'Council') and the various district and borough Councils of Hertfordshire (see attached - District and borough councils | Hertfordshire County Council) to develop proposals for local government reorganisation in Hertfordshire which is likely to result in the current two-tier system of local government being reorganised into a single tier of local government with one or more unitary councils for the whole of the Hertfordshire area. If implemented, local government reorganisation is currently expected to take effect in April 2028 and, on that date, the existing two-tier councils will be dissolved and replaced by one or more new unitary authorities. Existing contracts held by the Council and the district and borough Councils of Hertfordshire are expected to transfer to their successor authorities on vesting day in accordance with the Local Government and Public Involvement in Health Act 2007 and the Local Government (Structural Changes) (Transfer of Functions, Property, Rights and Liabilities) Regulations 2008. These reforms will be subject to a decision of the Secretary of State and could be subject to change at any time. As these reforms may occur during the term of this contract and result in changes to the form, structure, size and shape of local government in Hertfordshire, they are a known risk to the Council within the meaning of paragraph 6, Schedule 8 of the Procurement Act 2023 (Act) in that the reforms could jeopardise the satisfactory performance of the contract but because the nature and extent of the reforms are presently unknown, it is not possible to address the risks in the contract. If these risks materialise, the contract may need to be modified under paragraph 5 of Schedule 8 of the Act. Such modification could include, but not be limited to, the need to replace the contracting authority with a successor public authority and/or vary the structure, scope, nature and/or geographical location/boundary within which the contract is delivered. Tenderers should note that any variation(s) to the terms and conditions of the contract will be made in accordance with its terms.

Lot Information

Visual Rehabilitation for Individuals Who are Blind or Have Sight Loss.

Rehabilitation for Individuals who are 18 years or over who are blind or have sight loss

Renewal: The core Contract Period is 3 years with the option to extend for up to1 further year. the extension is subject to funding being available and satisfactory performance.

Support for Individuals Residing in Hertfordshire Who are Blind or Have Sight Loss

Support for individuals who are 18 years or over in Hertfordshire who are blind or have sight loss

Renewal: The core Contract Period is 3 years with the option to extend for up to1 further year. the extension is subject to funding being available and satisfactory performance.

Support for Individuals Residing in Hertfordshire Who are Deaf or Have Hearing Loss

Support for individuals 18 years and over in Hertfordshire who are deaf or have hearing loss

Renewal: The core Contract Period is 3 years with the option to extend for up to1 further year. the extension is subject to funding being available and satisfactory performance.

Planning Information

To access the Preliminary Market Engagement documentation please visit https://in-tendhost.co.uk/supplyhertfordshire and follow the on-screen guidance. To participate in the PME, organisations must submit their completed Provider Questionnaire together with any supporting documents through our e-tendering system (In-Tend) by 12 noon on 21/08/2025 as per the PME documentation and e-tendering system. Provider Questionnaires cannot be uploaded after the closing date/time. Please make sure that you have submitted your Provider Questionnaire following the instructions within the PME documentation and In-Tend system. The Council will not be held accountable for any errors made by an organisation in submitting their Provider Questionnaire. If you are experiencing problems with Supply Hertfordshire, In-Tend (which hosts the Supply Hertfordshire e-Tendering system) offer a help section and dedicated UK Support Help Desk which can be contacted via email support@in-tend.co.uk or telephone +44 (0)114 407 0065 for any website /technical questions Monday to Friday 8.30am-5.00pm. Example additional text: In addition, there is an option for organisations to attend an Industry Open Day on 02/09/2025 this will take place at: Robertson House Six Hills Way Stevenage. Please note that attendance requests for the Industry Open Day provider meeting must be received by midday on 21/08/2025 by email holly.castle@hertfordshire.gov.uk and the invitation link will be sent to you.

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-0582ff
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/019601-2026
Current Stage
Tender
All Stages
Planning, Tender

Procurement Classification

Notice Type
UK4 - Tender Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

75 - Administration, defence and social security services

85 - Health and social work services

98 - Other community, social and personal services


CPV Codes

75122000 - Administrative healthcare services

85000000 - Health and social work services

85300000 - Social work and related services

85323000 - Community health services

98000000 - Other community, social and personal services

Notice Value(s)

Tender Value
£940,000 £500K-£1M
Lots Value
£940,000 £500K-£1M
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
4 Mar 20261 months ago
Submission Deadline
8 Apr 2026Expired
Future Notice Date
23 Oct 2025Expired
Award Date
Not specified
Contract Period
31 Jul 2026 - 31 Jul 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
HERTFORDSHIRE COUNTY COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
STEVENAGE
Postcode
SG1 2FQ
Post Town
Stevenage
Country
England

Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH2 Bedfordshire and Hertfordshire
Small Region (ITL 3)
TLH26 North and East Hertfordshire
Delivery Location
TLH23 Hertfordshire CC

Local Authority
Stevenage
Electoral Ward
Symonds Green
Westminster Constituency
Stevenage

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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To be considered as a Tenderer you must complete and submit a Tender by the deadline of 12 noon on the 8th April 2026 Please allow sufficient time to make your return, as Tender submissions cannot be uploaded and submitted after this return deadline. Please ensure that where possible documents are uploaded as a PDF and that file names are succinct. Any questions relating to this procurement must be made via correspondence on the website, in accordance with the procurement documents, and can be addressed to the main contact as shown in the details above. Please Note: The TUPE Employee Liability Information for this procurement has been provided along with other documentation for this procurement.TUPE related information must be protected as personal data in accordance with the requirements of Data Protection legislation and must also be kept confidential. 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To access this opportunity please visit https://in-tendhost.co.uk/supplyhertfordshire/aspx/Home. If you are experiencing problems In-Tend offer a help section which includes a dedicated UK support desk which can be contacted via email: support@in-tend.co.uk or Telephone: +44 1144070065 for any website/technical questions, Monday to Friday, 8:30-17:00. The Council reserves the right at any time to cease the procurement process and not award a Contract or to award only part of the opportunity described in this notice. If the Council takes up this right, then they will not be responsible for or pay the expenses or losses, which may be incurred by any organisation or tenderer as a result. In February 2025 the UK Government formally invited Hertfordshire County Council (the 'Council') and the various district and borough Councils of Hertfordshire (see attached - District and borough councils | Hertfordshire County Council) to develop proposals for local government reorganisation in Hertfordshire which is likely to result in the current two-tier system of local government being reorganised into a single tier of local government with one or more unitary councils for the whole of the Hertfordshire area. If implemented, local government reorganisation is currently expected to take effect in April 2028 and, on that date, the existing two-tier councils will be dissolved and replaced by one or more new unitary authorities. 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                    "endDate": "2029-07-31T23:59:59+01:00",
                    "maxExtentDate": "2029-08-01T23:59:59+00:00"
                },
                "hasRenewal": true,
                "renewal": {
                    "description": "The core Contract Period is 3 years with the option to extend for up to1 further year. the extension is subject to funding being available and satisfactory performance."
                }
            }
        ],
        "communication": {
            "futureNoticeDate": "2025-10-23T23:59:59+01:00"
        },
        "status": "active",
        "value": {
            "amountGross": 1128000,
            "amount": 940000,
            "currency": "GBP"
        },
        "procurementMethod": "open",
        "procurementMethodDetails": "Open procedure",
        "aboveThreshold": true,
        "submissionMethodDetails": "https://in-tendhost.co.uk/supplyhertfordshire",
        "submissionTerms": {
            "electronicSubmissionPolicy": "allowed",
            "languages": [
                "en"
            ]
        },
        "tenderPeriod": {
            "endDate": "2026-04-08T12:00:00+01:00"
        },
        "awardPeriod": {
            "endDate": "2026-05-20T23:59:59+01:00"
        },
        "documents": [
            {
                "id": "L-1",
                "documentType": "biddingDocuments",
                "description": "Please either register or log in to the above web address, and then 'express interest' and 'opt in' in order to view the full set of documentation relating to this tender opportunity",
                "url": "https://in-tendhost.co.uk/supplyhertfordshire/aspx/Home"
            },
            {
                "id": "conflictOfInterest",
                "documentType": "conflictOfInterest",
                "description": "Not published"
            },
            {
                "id": "019601-2026",
                "documentType": "tenderNotice",
                "noticeType": "UK4",
                "description": "Tender notice on Find a Tender",
                "url": "https://www.find-tender.service.gov.uk/Notice/019601-2026",
                "datePublished": "2026-03-04T15:27:38Z",
                "format": "text/html"
            }
        ],
        "contractTerms": {
            "financialTerms": "Invoices are to be submitted to the Council, in accordance with the Prices and Payment clause in the Conditions of Contract. Payment will normally be made within thirty (30) days of receipt of a correct invoice."
        },
        "riskDetails": "The Contract will be based on the Council's standard terms. There are no known immediate risks to performance during the initial 3 years fixed term of this contract. However, a key strategic risk relates to potential future policy changes surrounding devolution and governance arrangements. Such changes could directly affect the structure, scope, or continuation of the contract beyond the fixed term. While no decisions have been made at this stage, the contracting authority is actively monitoring the evolving landscape. Suppliers should be aware that any resulting implications will be managed in accordance with applicable legislation and clear communication will be provided should any material change arise. Such changes will be agreed between both parties in writing with a variation."
    },
    "language": "en"
}