Award

Transparency Notice for Green Deal Ombudsman Investigation Service (OIS)

DEPARTMENT FOR ENERGY SECURITY & NET ZERO

This public procurement record has 3 releases in its history.

Award

17 Dec 2025 at 11:48

UK7 - Contract Details Notice
Award

17 Dec 2025 at 11:40

UK6 - Contract Award Notice
Award

11 Aug 2025 at 14:45

UK5 - Transparency Notice
Summary of the contracting process

The Department for Energy Security & Net Zero, located in London, has completed a procurement process under the Green Deal Framework Regulations for the Green Deal Ombudsman and Investigation Services. This procurement, requiring direct award due to the supplier’s unique certification by OFGEM, involves providing investigation services for complaints related to the Framework Regulations. The contract was awarded to ENERGY OMBUDSMAN LIMITED, a certified supplier based in Warrington, effective from December 17, 2025, through December 7, 2029. The process falls within the services category and involves a direct procurement method aimed at resolving customer complaints efficiently.

This procurement offers business growth opportunities especially for certified specialist organisations in the energy services sector capable of undertaking ombudsman roles. Small to medium enterprises (SMEs) with expertise in regulatory compliance, customer grievance redress, and professional service delivery could find substantial opportunities in contracts requiring specialised investigation and complaint resolution abilities. The unique procurement requisition primarily revolves around technical capacity and certification, positioning ENERGY OMBUDSMAN LIMITED as the suitable party, highlighting niches for businesses pursuing similar operational certifications and roles.

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Notice Information

Notice Title

Transparency Notice for Green Deal Ombudsman Investigation Service (OIS)

Notice Description

The procurement is for an ongoing requirement under the Green Deal Framework Regulations (Disclosure, Acknowledgement, Redress etc) Regulations 2012 (the 'Framework Regulations') place a duty on the Secretary of State to have a GD Ombudsman Scheme in operation. The GD Ombudsman Service will investigate and consider cases relating to complaints relating to alleged breaches of the Framework Regulations. It is one of the first routes of complaint resolution for customers where their complaint has not been satisfactorily resolved by the initial parties involved and is an important step in DESNZ's ability to apply sanctions

Procurement Information

The ombudsman is the only OFGEM certified supplier to deliver this requirement

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-058563
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/083759-2025
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Direct award
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

98 - Other community, social and personal services

CPV Codes

98110000 - Services furnished by business, professional and specialist organisations

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£100,000 £100K-£500K
Contracts Value
£100,000 £100K-£500K

Notice Dates

Publication Date
17 Dec 20252 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
11 Aug 20256 months ago
Contract Period
17 Dec 2025 - 7 Dec 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
DEPARTMENT FOR ENERGY SECURITY & NET ZERO
Contact Name
Not specified
Contact Email
nzbicommercial@energysecurity.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
LONDON
Postcode
SW1A 2HP
Post Town
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

ENERGY OMBUDSMAN

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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