Planning

EPOS

LONDON NORTH EASTERN RAILWAY LIMITED

This public procurement record has 1 release in its history.

Planning

14 Aug 2025 at 08:00

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

The procurement process is currently in the planning stage, initiated by London North Eastern Railway Limited, a public undertaking located at West Offices, York, United Kingdom. The contract is titled "EPOS" and falls under the goods category, specifically focusing on Point of Sale (POS) software packages. A preliminary market engagement notice has been published, with a deadline for pre-market engagement responses set for the 5th of September, 2025. The procurement will support and enhance LNER's existing retail solutions onboard their trains, with the need for an electronic point of sale system. The contract's value is anticipated to gross £1,440,000 and spans from July 2026 to June 2031, with the possibility of renewal until 2032, catering primarily to the utilities sector.

This tender presents significant opportunities for business growth, particularly for businesses specialising in POS software and systems integration. Companies capable of supplying flexible, interoperable solutions that are hardware agnostic stand to benefit. Businesses, including small and medium enterprises (SMEs) and voluntary, community and social enterprises (VCSEs), with expertise in digital payment solutions, comprehensive back-office systems, and seamless integration skills are well-suited to compete for this contract. This endeavour allows businesses to collaborate with a major transport provider, supporting active passenger engagement and operational planning across LNER’s network, facilitating long-term growth in the transport technology sector.

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Notice Information

Notice Title

EPOS

Notice Description

LNER currently operates a retail solution enabling customers to purchase food, beverages, and other items during their journey. This solution offers two primary channels for purchase: customers can buy items directly from the onboard Cafe Bar via an EPOS (Electronic Point of Sale) device operated by an onboard colleague, or order from their seat using a cloud-based platform accessed by scanning a QR code with their own device, with orders delivered directly to their location. Both platforms support multiple payment methods, including digital wallets, and are designed to offer a seamless, convenient user experience. The solution includes a comprehensive, auditable back-office system that enables LNER to manage product information and pricing, promotional offers and discounts, user activity (linked to sales, locations, and profiles), and transaction characteristics such as refunds, complimentary items, and discounts. In addition, the system supports both planned, (through the back office ahead of the day of travel) and ad-hoc ordering. (through the on train device and app). Orders are placed at the train level and integrate with LNER's third-party procurement partner. The back office incorporates journey-specific data, supporting both short-term and long-term operational planning. Integration capabilities are essential: the current solution interfaces with multiple third-party systems and must support open API access to ensure interoperability and scalability. The solution is required to agnostic to hardware, and currently provides access via iOS through company smartphones, but supplied hardware solutions can be considered.

Planning Information

Please note the deadline for this pre market Engagement is 05/09/25 @10am. Please respond to the questionnaire at https://forms.office.com/e/x3FQBsejZQ

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-058784
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/048596-2025
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK2 - Preliminary Market Engagement Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48110000 - Point of sale (POS) software package

Notice Value(s)

Tender Value
£1,200,000 £1M-£10M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
14 Aug 20256 months ago
Submission Deadline
Not specified
Future Notice Date
5 Sep 2025Expired
Award Date
Not specified
Contract Period
30 Jun 2026 - 30 Jun 2031 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Planning
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
LONDON NORTH EASTERN RAILWAY LIMITED
Contact Name
anke Tymens
Contact Email
procurement@lner.co.uk
Contact Phone
Not specified

Buyer Location

Locality
YORK
Postcode
YO1 6GA
Post Town
York
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE2 North Yorkshire
Small Region (ITL 3)
TLE21 York
Delivery Location
Not specified
Local Authority
York
Electoral Ward
Micklegate
Westminster Constituency
York Central

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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