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RTPI Content Management Systems, Ticket Vending Machines, Electronic Ticket Machines, Accessible Rail Information and Support Units, and Transport and Data Managed Services

SOUTH WEST SMART APPLICATIONS LIMITED

This public procurement record has 4 releases in its history.

Award

16 Feb 2026 at 14:07

UK7 - Contract Details Notice
Award

27 Nov 2025 at 16:32

UK6 - Contract Award Notice
Tender

01 Sep 2025 at 15:30

UK4 - Tender Notice
Planning

18 Aug 2025 at 19:31

UK3 - Planned Procurement Notice
Summary of the contracting process

South West Smart Applications Limited, operating as Smart Applications Management Limited, has initiated the procurement process under the open procedure for the "RTPI Content Management Systems, Ticket Vending Machines, Electronic Ticket Machines, Accessible Rail Information and Support Units, and Transport and Data Managed Services" framework agreement. The procurement process, labelled SAM Framework 007, spans multiple industry categories, including computer-related equipment, software package and information systems, and non-scheduled passenger transport, with delivery across the UK. This framework, which has a projected contract period from 30 November 2025 to 30 November 2033, boasts a gross value of £120 million. The tender phase has reached the award stage, with the latest contracts signed in early 2026, ensuring a start on some services in January. The framework remains active, with key awardees like FARA AS and Journeo Plc, among others, now delivering various lots under this agreement. The competitive procurement concluded with several pending awards, set to be finalised shortly thereafter.

This tender presents significant opportunities for businesses across various sectors. Participation in such procurement processes allows firms to engage in long-term projects, contributing to their growth and competitive edge. Small to medium enterprises (SMEs) keen on providing innovative IT infrastructure and services, especially in transportation and smart technology domains, will find these opportunities particularly beneficial. Suppliers capable of delivering scalable, secure, and efficient transport and data managed services or tech solutions for electronic ticket machines will have advantageous prospects under this public sector framework, facilitating expansion and strengthening industry presence.

How relevant is this notice?

Notice Information

Notice Title

RTPI Content Management Systems, Ticket Vending Machines, Electronic Ticket Machines, Accessible Rail Information and Support Units, and Transport and Data Managed Services

Notice Description

Smart Applications Management Limited (SAM) is the trading name of South West Smart Applications Limited, a Membership based central purchasing body, which owns and runs the National Mobilities Procurement Hub for its Members. This Framework is making available for its Members the provision of RTPI Content Management Systems, Ticket Vending Machines, Electronic Ticket Machines, Accessible Rail Information and Support Units, and Transport and Data Managed Services. These five Lots form the focal point for any modern Ticketing & Information Scheme in managing customer information, journey planning, physical sales, revenue, and a range of customer facing managed services. Lot 1: RTPI Content Management Systems (CMS) The RTPI CMS Lot provides a supplier-agnostic Content Management System for Real Time Passenger Information, integrating with standards like GTFS, SIRI, BODS, and RSS. It will distribute real-time schedules and multimedia content to Passenger Information Displays, managed through a secure web portal with layout control, multilingual messaging, and access management. The systems are scalable, cloud hosted, GDPR-compliant, and include monitoring, fault management, and reporting. Delivery requires commissioning, testing, migration, and maintenance, with defined backup, PID interfacing, and documentation. Suppliers must follow formal project management, deliver training, and meet strict KPIs for availability, updates, and transparency. Lot 2: Ticket Vending Machines The Ticket Vending Machine (TVM) Lot focuses on providing modern, reliable, and accessible equipment aligned with operational and customer needs. The requirements highlight durability, accessibility compliance, and integration with transport systems, while ensuring wide payment options such as contactless, mobile, and cash for inclusivity. Priority has been given to cybersecurity, remote monitoring, and easy maintenance to reduce downtime and costs. The machines also support long-term goals of sustainability, scalability, and futureproofing, using energy-efficient, recyclable components and allowing upgrades for new products or payments. User experience is central, with clear interfaces, multilingual support, and accessibility for disabled passengers. Overall, the process delivers robust, user-friendly, and cost-effective TVMs that will remain a reliable backbone of the transport network. Lot 3: Electronic Ticket Machines The ETM Lot covers the supply, installation, and maintenance of Electronic Ticket Machines for public transport. Machines must support ITSO smartcards, EMV contactless, mobile ticketing (QR, barcode, NFC), and cash, while integrating with back-office systems for revenue and data exchange in line with ITSO, PCI-DSS, and BODS. They should be reliable, user-friendly, process transactions quickly, adapt to future needs, and link with Intelligent Transport Systems for real-time information and vehicle tracking. Suppliers will ensure strong project delivery from design and testing to deployment and lifecycle support, including staff training, spares, and repairs. Defined SLAs cover uptime, fault resolution, and updates. Security requires encryption, key management, and compliance with financial and data protection standards. Ongoing monitoring, reporting, and proactive updates are expected to maintain performance and meet evolving passenger needs. Lot 4: Accessible Rail Information And Support Units Accessible Rail Information and Support Units play a vital role in ensuring that all passengers, including those with disabilities or additional needs, can travel with confidence and independence. These units provide clear, consistent, and user-friendly information about train times, routes, facilities, and accessibility features both online and at stations. These units also offer facilities through which passengers can ask for assistance with practical help like boarding support, guidance through stations, and access to mobility aids. By combining reliable information with on-the-ground assistance, Accessible Rail Information and Support Units break down barriers to travel, promote inclusivity, and make public transport a safe and welcoming option for everyone. Lot 5: Transport And Data Managed Services The Transport and Data Managed Services Lot within the Framework provide public sector and operator purchasers with a range of secure, reliable, and scalable 'managed' solutions for handling the movement and management of critical transport and data information and services. By using managed services, purchasers benefit from expert monitoring, proactive issue resolution, and optimised infrastructure without the burden of managing complex systems in-house, all while maintaining compliance, security, and performance standards. This Lot has 7 Parts: Lot 5 - Part 1. Journey Planning Managed Service Lot 5 - Part 2. Consultancy Support Managed Service Lot 5 - Part 3. Operational Data Evaluation Managed Service Lot 5 - Part 4. Entitlement Travel Managed Service Lot 5 - Part 5. Operator Support Managed Service Lot 5 - Part 6. Scholars Travel Managed Service Lot 5 - Part 7. Commercial Travel Managed Service

Lot Information

RTPI Content Management Systems (CMS)

The RTPI CMS Lot within the Framework focuses on the provision, installation, and maintenance of a Content Management System for Real Time Passenger Information (RTPI) services. The solution must be supplier-agnostic, compatible with industry standards, and capable of integrating with various data sources such as GTFS, SIRI, BODS, and RSS. Core functions include generating and distributing content, ranging from real-time transport schedules to multimedia advertising across Passenger Information Displays (PIDs). The system must support sophisticated management features via a web based portal, enabling authorised users to customise layouts, control content, manage access rights, and handle multilingual messaging. Technical requirements also emphasise scalability, open interfaces, cloud hosting, and robust security aligned with GDPR and industry best practices. The CMS must incorporate monitoring, fault management, and reporting tools to ensure continuous service quality. Delivery and operational requirements demand processes for commissioning, testing, migration, and ongoing maintenance. This includes defined backup and recovery standards, structured PID interfacing using the RTiG CMS to PID Interface Protocol, and clear documentation practices. Testing phases encompass integration, factory, user acceptance, and site acceptance tests, alongside a silent running period to verify system stability. The supplier must adopt formal project management methods, provide comprehensive training, and meet strict service levels and KPIs. Ongoing operations require high levels of system availability, regular capacity planning, software updates, and continuous audit trails. The Fault Management System must allow for proactive monitoring, logging, and resolution of issues, while ensuring operational transparency through monthly reporting and maintenance reviews.

Options: Each Framework Lot is based around a core offering, which is defined and enables the Suppliers to be compared against each other to determine the Most Advantageous Tenderer. The Framework also allows Suppliers to provide Options for the Purchaser which are related to the core Lot offerings and complement a wider offer.

Ticket Vending Machines

The Ticket Vending Machine (TVM) Lot within the Framework is centered on ensuring modern, reliable, and accessible equipment that aligns with operational and customer service goals. The document outlines the technical requirements, emphasizing durability, compliance with accessibility standards, and integration with existing transport systems. A key outcome is the selection of machines that support a wide range of payment options, including contactless cards, mobile payments, and traditional cash handling, which ensures inclusivity for all passenger demographics. Additionally, the procurement process has prioritized machines with strong cybersecurity features, remote monitoring capabilities, and straightforward maintenance processes to minimize downtime and operating costs. Another important outcome is the alignment of the TVMs with long-term strategic objectives such as sustainability, scalability, and future-proofing. The chosen machines will need to meet environmental standards, with energy-efficient components and recyclable materials, while also offering flexibility for future upgrades such as new ticketing products or additional payment methods. User experience is a central consideration, with interfaces designed for clarity, multilingual support, and accessible features for passengers with disabilities. Overall, the procurement process has delivered outcomes that balance technical robustness, customer usability, and value for money, ensuring that the TVMs can serve as a reliable backbone of the transport network for years to come.

Options: Each Framework Lot is based around a core offering, which is defined and enables the Suppliers to be compared against each other to determine the Most Advantageous Tenderer. The Framework also allows Suppliers to provide Options for the Purchaser which are related to the core Lot offerings and complement a wider offer.

Electronic Ticket Machines

This Framework Lot is seeking the provision of Fixed ITSO Electronic Ticket Machines (ETMs) for passenger transport services, and their ancillary equipment. Fixed ETMs are important in enabling a passenger to board and pay for transport, via multiple methods including ITSO Smart Cards, Contactless EMV, Tap-On Tap-Off (ToTo), ABT, Electronic Tokens, Multi-format Barcodes (including QR Codes), Cash, Stored Value Payment Cards and similar methods. Fixed ETMs can come in a range of sizes and types from large single fixed ETMs on baseplates, to smaller split ETMs with no baseplates, as well as component based systems involving a fixed ETM complemented by additional Tap Off Readers or other equipment throughout a vehicle. Fixed ETMs are usually used in safe, dry environments such as on-bus or in an office, but may be interchangeable with other vehicles where the same baseplates (where relevant) are used. Fixed ETMs can be supported by a range of support software and licences to provide additional services to the customer. These can include areas such as a dynamic back office system, real time vehicle location, SIRI feeds for Real Time Passenger Information display systems, Support for Account Based Ticketing (ABT) Systems, Automatic Vehicle Location, BODs Compliance, Driver Messaging, Dynamic Seat Reservation, Schedule Adherence, Traffic Light Priority Control, and Multiple Payment Systems to name but a few. This Framework Lot is seeking to host a number of Fixed ETM types, sizes, configurations as well as support equipment, services and licences to enable the Users of the Framework to have a wide choice of supply options. This Framework Lot is seeking to host a number of ETM Suppliers for passenger transport services, who are committed to partnership working and the application of ITSO, EMV, ABT, Barcode and other forms of electronic ticketing for passengers. This Framework Lot will be available for all public sector bodies in the UK, including Local Authorities, Highway Authorities, Combined Authorities, and Regional Transport Authorities in England, Wales, Scotland, and Northern Ireland as well as National Transport Bodies such as Transport for Wales, Transport Scotland, Translink and the Department for Transport. It will also be available for use by any bus/rail/tram/ferry operator in the UK.

Options: Each Framework Lot is based around a core offering, which is defined and enables the Suppliers to be compared against each other to determine the Most Advantageous Tenderer. The Framework also allows Suppliers to provide Options for the Purchaser which are related to the core Lot offerings and complement a wider offer.

Accessible Rail Information And Support Units

Accessible Rail Information and Support Units play a vital role in ensuring that all passengers, including those with disabilities or additional needs, can travel with confidence and independence. These units provide clear, consistent, and user-friendly information about train times, routes, facilities, and accessibility features both online and at stations. These units will also offer facilities through which passengers can ask for assistance with practical help like boarding support, guidance through stations, and access to mobility aids. By combining reliable information with on-the-ground assistance, Accessible Rail Information and Support Units break down barriers to travel, promote inclusivity, and make public transport a safe and welcoming option for everyone.

Options: Each Framework Lot is based around a core offering, which is defined and enables the Suppliers to be compared against each other to determine the Most Advantageous Tenderer. The Framework also allows Suppliers to provide Options for the Purchaser which are related to the core Lot offerings and complement a wider offer.

Transport and Data Managed Services

The Transport and Data Managed Services Lot within the Framework provide public sector and operator purchasers with a range of secure, reliable, and scalable 'managed' solutions for handling the movement and management of critical transport and data information and services. By using managed services, purchasers benefit from expert monitoring, proactive issue resolution, and optimised infrastructure without the burden of managing complex systems in-house, all while maintaining compliance, security, and performance standards. This Lot has 7 Parts: Lot 5 - Part 1. Journey Planning Managed Service Lot 5 - Part 2. Consultancy Support Managed Service Lot 5 - Part 3. Operational Data Evaluation Managed Service Lot 5 - Part 4. Entitlement Travel Managed Service Lot 5 - Part 5. Operator Support Managed Service Lot 5 - Part 6. Scholars Travel Managed Service Lot 5 - Part 7. Commercial Travel Managed Service

Options: Each Framework Lot is based around a core offering, which is defined and enables the Suppliers to be compared against each other to determine the Most Advantageous Tenderer. The Framework also allows Suppliers to provide Options for the Purchaser which are related to the core Lot offerings and complement a wider offer.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-058a27
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/013883-2026
Current Stage
Award
All Stages
Planning, Tender, Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
Large, SME

Common Procurement Vocabulary (CPV)

CPV Divisions

30 - Office and computing machinery, equipment and supplies except furniture and software packages

34 - Transport equipment and auxiliary products to transportation

48 - Software package and information systems

60 - Transport services (excl. Waste transport)

72 - IT services: consulting, software development, Internet and support

CPV Codes

30230000 - Computer-related equipment

30231000 - Computer screens and consoles

30231100 - Computer terminals

30231200 - Consoles

30231300 - Display screens

30231310 - Flat panel displays

30231320 - Touch screen monitors

34940000 - Railway equipment

34980000 - Transport tickets

48000000 - Software package and information systems

60140000 - Non-scheduled passenger transport

60210000 - Public transport services by railways

72200000 - Software programming and consultancy services

Notice Value(s)

Tender Value
£100,000,000 £100M-£1B
Lots Value
£100,000,000 £100M-£1B
Awards Value
£20,000,000 £10M-£100M
Contracts Value
£20,000,000 £10M-£100M

Notice Dates

Publication Date
16 Feb 20266 months ago
Submission Deadline
6 Oct 2025Expired
Future Notice Date
1 Sep 2025Expired
Award Date
25 Nov 20259 months ago
Contract Period
12 Jan 2026 - 11 Jan 2034 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
SOUTH WEST SMART APPLICATIONS LIMITED
Additional Buyers

SMART APPLICATIONS MANAGEMENT LIMITED

Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
TRURO
Postcode
TR1 2AJ
Postcode Area
Truro
Country
England
Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK3 Cornwall and Isles of Scilly
Small Region (ITL 3)
TLK30 Cornwall and Isles of Scilly
Delivery Location
Not specified
Local Authority
Cornwall
Electoral Ward
Truro Moresk & Trehaverne
Westminster Constituency
Truro and Falmouth

Supplier Information

Number of Suppliers
20
Supplier Names

CAMMAX LIMITED

FARA AS

FLOWBIRD TRANSPORT LIMITED

GLOBAL DISPLAY SOLUTIONS LIMITED

HUDDL MOBILITY LIMITED

INIT INNOVATIONS IN TRANSPORTATION LIMITED

JOURNEO PASSENGER SYSTEMS LIMITED

JOURNEO PLC

KADFIRE LIMITED

NATIONAL PUBLIC TRANSPORT INFORMATION LIMITED

SMART APPLICATIONS MANAGEMENT LIMITED

TEW ENGINEERING LTD

THE HUB COMPANY LIMITED

THE SM@RT GROUP LTD

TRAFI LIMITED

Theoremus AD

UBI TRANSPORTS

UNICARD LIMITED

VIX TECHNOLOGY UK LIMITED

WORLDLINE IT SERVICES UK LIMITED

Further Information

Notice Documents

Notice URLs

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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