Award

CRM for NHSE participant/candidate data

NHS ENGLAND

This public procurement record has 1 release in its history.

Award

27 Aug 2025 at 10:39

UK7 - Contract Details Notice
Summary of the contracting process

NHS England, a central government public authority located in London, has awarded a contract titled "CRM for NHSE participant/candidate data" to SugarCRM UK Ltd. The procurement process aimed to streamline the Customer Relationship Management (CRM) systems across NHS England, offering a temporary solution to manage participant and candidate data for leadership development programmes pending a corporate system transition. This contract, under the industry category of Customer Relations Management software, was executed using a direct procurement method identified as "Below threshold - without competition". The award stage was completed with the contract being signed on 28th July 2025 and set to run for a year from 31st July 2025 to 30th July 2026, valued at £30,000.

This tender presents significant opportunities for businesses specialising in CRM software, particularly those offering tailored solutions to public sector clients. Such contracts enable companies to gain visibility and create a strong portfolio within the government sector, potentially leading to further public and private sector opportunities. Businesses with robust CRM systems and experience in handling large-scale data management would be well-suited to compete in similar procurement opportunities, fostering business growth through increased credibility and establishment in a competitive market.

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Notice Information

Notice Title

CRM for NHSE participant/candidate data

Notice Description

There is a corporate strategy to reduce the number of different CRM systems in use across NHS England. The current CRM used by the former Leadership Academy has been marked for transfer to the new corporate CRM system. This was anticipated June 2025 but has been delayed. As there continues to be a need to store and manage contact details and other key information in relation to the applicants, participants and alumni of leadership development programmes. This business case sees to provide cover in the interim pending corporate solution transfer.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-058e6d
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/051537-2025
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Direct
Procurement Method Details
Below threshold - without competition
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48445000 - Customer Relation Management software package

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£30,000 Under £100K

Notice Dates

Publication Date
27 Aug 20255 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
27 Jul 20257 months ago
Contract Period
30 Jul 2025 - 30 Jul 2026 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NHS ENGLAND
Contact Name
Not specified
Contact Email
england.commercialqueries@nhs.net
Contact Phone
Not specified

Buyer Location

Locality
LONDON
Postcode
SE1 8UG
Post Town
South East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI45 Lambeth
Delivery Location
Not specified
Local Authority
Lambeth
Electoral Ward
Waterloo & South Bank
Westminster Constituency
Vauxhall and Camberwell Green

Supplier Information

Number of Suppliers
1
Supplier Name

SUGARCRM

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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