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Non-Emergency Patient Transport Service

Imperial College Healthcare NHS Trust

This public procurement record has 2 releases in its history.

Award

17 Aug 2026 at 16:21

Award Notice
Tender

29 Aug 2025 at 13:28

Tender Notice
Summary of the contracting process

Imperial College Healthcare NHS Trust, with London North West University Healthcare NHS Trust and The Hillingdon Hospitals NHS Foundation Trust, procured non-emergency patient transport services for NHS patients in London. The requirement was divided into three service areas: Core patient transport for Imperial College Healthcare NHS Trust; Renal transport for the same trust; and Secure patient transport for all three trusts. The category is ambulance services (CPV 85143000). Services are delivered for the participating NHS trusts, with the principal delivery location identified as Imperial College Healthcare NHS Trust in London. The procurement concerns scheduled healthcare transport rather than emergency ambulance response, covering routine patient movements and specialist renal and secure transport requirements.

The procurement used an open procedure under the Provider Selection Regime competitive process. Bids closed on 17 October 2025, and the evaluation and bid opening began on 29 August 2025. Contracts were signed on 14 August 2026. HATS Group Limited was awarded Lot 1 Core, with a contract value of £48,363,115.09; Community Ambulance Service Limited was awarded Lot 2 Renal, valued at £61,019,515.71; and the same supplier was awarded Lot 3 Secure, valued at £3,902,049. Each contract has a 1,800-day period, estimated from February 2027 to January 2032, with an option of up to two further years. Evaluation weighted price at 40%, quality and innovation at 24%, access and health inequalities at 12%, integration and sustainability at 14%, and social value at 10%.

This procurement demonstrates substantial NHS demand for specialist non-emergency patient transport across core, renal and secure services. A credible future provider would need operational capacity to manage scheduled patient journeys reliably, with service models tailored to renal patients and secure transport users as well as mainstream activity. The evaluation shows that buyers will look beyond price: bidders must demonstrate quality and innovation, integration with NHS services, collaboration, service sustainability, improved access, reduced health inequalities, patient choice and measurable social value. Relevant suppliers are likely to include established ambulance and patient transport operators, including smaller firms able to evidence suitable workforce, vehicles, coordination and governance arrangements. Basic supplier suitability, economic selection and technical selection requirements also formed part of participation.

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Notice Information

Notice Title

Non-Emergency Patient Transport Service

Notice Description

The Provision of: Non-Emergency Patient Transport Service at Imperial College Healthcare NHS Trust with London North West University Healthcare NHS Trust and The Hillingdon Hospitals NHS Foundation Trust.<br/>The tender divided into three lots, Lot 1: CORE , Lot 2: Renal, and Lot 3: Secure.

Lot Information

Core NEPT

The Provision of: Non-Emergency Patient Transport Service at Imperial College Healthcare NHS Trust for Lot 1: Core Services
This notice is an intention to award a contract under the PSR Competitive process.

Estimated Contract Start date: February 2027
Estimated Contract End date: January 2032. Additional information: This is a Provider Selection Regime (PSR) Intention To Award notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 do not apply to this award. The standstill period begins on the day after the publication of this notice. Representations by providers must be made to decision makers by midnight 28/08/2026. This contract has not yet formally been awarded; this notice serves as an intention to award under the PSR.

Written representations should be sent to: clcht.nwlicsps-sourcing-fm@nhs.net

Award Decision Makers
As per PSR Competitive Process and including:
- The Chief Financial Officer of Imperial College Healthcare NHS Trust
- Director Of Estates & Facilities - Imperial College Healthcare NHS Trust
- Divisional director of finance - Corporate - Imperial College Healthcare NHS Trust

No conflict of interest has been declared.

The final combined evaluation of the Key Criteria confirmed that the successful provider below achieved the highest overall combined scored as evaluated in the procurement process.
Lot 1: HATS Group Ltd

Options: up to maximum of 2 years

Renewal: 2 year of optional extension

Renal

The Provision of: Non-Emergency Patient Transport Service at Imperial College Healthcare NHS Trust for Lot 2: Renal
This notice is an intention to award a contract under the PSR Competitive process.

Estimated Contract Start date: February 2027
Estimated Contract End date: January 2032. Additional information: This is a Provider Selection Regime (PSR) Intention To Award notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 do not apply to this award. The standstill period begins on the day after the publication of this notice. Representations by providers must be made to decision makers by midnight 28/08/2026. This contract has not yet formally been awarded; this notice serves as an intention to award under the PSR.

Written representations should be sent to: clcht.nwlicsps-sourcing-fm@nhs.net.

Award Decision Makers
As per PSR Competitive Process and including:
- The Chief Financial Officer of Imperial College Healthcare NHS Trust
- Director Of Estates & Facilities - Imperial College Healthcare NHS Trust
- Divisional director of finance - Corporate - Imperial College Healthcare NHS Trust

No conflict of interest has been declared.

The final combined evaluation of the Key Criteria confirmed that the successful provider below achieved the highest overall combined scored as evaluated in the procurement process per lot.
Lot2: Community Ambulance Services

Options: up to maximum of 2years

Renewal: 2 year of optional extension

Secure

The Provision of: Non-Emergency Patient Transport Service for Imperial College Healthcare NHS Trust with London North West University Healthcare NHS Trust and The Hillingdon Hospitals NHS Foundation Trust for Lot 3: Secure
This notice is an intention to award a contract under the PSR Competitive process.

Estimated Contract Start date: February 2027
Estimated Contract End date: January 2032. Additional information: This is a Provider Selection Regime (PSR) Intention To Award notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 do not apply to this award. The standstill period begins on the day after the publication of this notice. Representations by providers must be made to decision makers by midnight 28/08/2026. This contract has not yet formally been awarded; this notice serves as an intention to award under the PSR.

Written representations should be sent to: clcht.nwlicsps-sourcing-fm@nhs.net

Award Decision Makers
As per PSR Competitive Process and including:
- The Chief Financial Officer of Imperial College Healthcare NHS Trust
- Director Of Estates & Facilities - Imperial College Healthcare NHS Trust
- Divisional director of finance - Corporate - Imperial College Healthcare NHS Trust
- Acting Operational Director of Estates & Facilities - London North West University Healthcare NHS Trust
- Deputy Director of Estates and Facilities - The Hillingdon Hospitals NHS Foundation Trust

No conflict of interest has been declared.

The final combined evaluation of the Key Criteria confirmed that the successful provider below achieved the highest overall combined scored as evaluated in the procurement process per lot.
Lot3: Community Ambulance Services

Options: up to maximum of 2 years

Renewal: 2 year of optional extension

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-059073
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/078254-2026
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Large, SME

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

CPV Codes

85143000 - Ambulance services

Notice Value(s)

Tender Value
£129,000,000 £100M-£1B
Lots Value
£128,999,997 £100M-£1B
Awards Value
Not specified
Contracts Value
£113,284,679 £100M-£1B

Notice Dates

Publication Date
17 Aug 20261 weeks ago
Submission Deadline
17 Oct 2025Expired
Future Notice Date
Not specified
Award Date
14 Aug 20261 weeks ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Imperial College Healthcare NHS Trust
Additional Buyers

London North West University Healthcare NHS Trust

The Hillingdon Hospital NHS Foundation Trust

Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
W2 1NY
Postcode Area
West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
TLI33 Kensington & Chelsea and Hammersmith & Fulham
Local Authority
Westminster
Electoral Ward
Hyde Park
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
2
Supplier Names

Community Ambulance Service Limited

HATS Group Limited

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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