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Providing Housekeeping Services to British High Commission & British Deputy High Commissions in India

Foreign Commonwealth and Development Office

This public procurement record has 4 releases in its history.

Award

21 Sep 2026 at 04:32

UK7 - Contract Details Notice
Award

21 Aug 2026 at 10:29

UK6 - Contract Award Notice
Tender

16 Dec 2025 at 10:03

UK4 - Tender Notice
Planning

09 Sep 2025 at 10:23

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

The Foreign, Commonwealth and Development Office has procured housekeeping services for British diplomatic premises in India. The work covers offices, residences, recreational areas and event spaces at the British High Commission in New Delhi and Deputy High Commissions in Mumbai, Bengaluru, Ahmedabad, Chennai, Kolkata and Hyderabad. Services include planned and reactive cleaning, high-level surfaces, IT rooms and food preparation areas, waste management and composting, and support for meetings and functions. Suppliers are responsible for trained personnel, supervisors, equipment, consumables, hygiene, safety and performance standards. This is a public-sector facilities management requirement delivered across multiple Indian locations, with the sites grouped between three awarded service packages.

The procurement was an above-threshold open procedure and has been awarded. DEC Property Management I Pvt Ltd won New Delhi for £851,440; its contract was signed on 18 September 2026 and runs from 1 October 2026 to 30 September 2029, with an option to extend to 30 September 2031. Dusters Total Solutions Services Private Limited won Mumbai, Bengaluru and Ahmedabad for £109,645 on the same contract dates. G4S Facility Services (India) Pvt. Ltd. won Chennai, Kolkata and Hyderabad for £284,415, also on those dates. Each package could be awarded independently. Evaluation combined technical quality and commercial price: quality accounted for 60% and price for 40%. Bidders had to be legally registered and compliant with Indian tax, labour and other laws.

This requirement is most relevant to established Indian cleaning and facilities management providers able to operate locally at one or more diplomatic sites. Credible competitors would need at least three relevant active public- and private-sector contracts from the previous three years, completion certificates for three completed contracts, client references and local office coverage where services are delivered. They would also need robust recruitment, vetting, staff retention, payroll and statutory benefits processes, including compliance with state minimum wages. Strong capability includes trained housekeepers and supervisors, English-speaking supervision, security-cleared relievers, workforce planning, waste management, mobilisation, KPI reporting, escalation arrangements and formal health and safety systems. The awarded model demonstrates demand for both single-site and multi-location delivery, with rigorous monthly service monitoring, training, PPE, uniforms and complaint control.

How relevant is this notice?

Notice Information

Notice Title

Providing Housekeeping Services to British High Commission & British Deputy High Commissions in India

Notice Description

The British High Commission (BHC) and British Deputy High Commissions (BDHCs) in India intends to engage a competent supplier(s) through a competitive tender process for providing housekeeping services at offices across India. The contract will be initially for the duration of Three (03) years, with an option to extend for additional 24 months, based on satisfactory performance provided by the selected service provider(s) and continued business requirement at the BHC and BDHCs. The contract is expected to start from 1 October 2026 and shall expire on 30 September 2029 (tentative dates for the initial contract phase). The scope includes cleaning of offices, residences, recreational areas, and event spaces, along with waste management, composting, and support for meetings and functions. Contractors must provide trained personnel, equipment, and consumables, and adhere to strict hygiene, safety, and performance standards. Services also cover reactive and planned cleaning, including high-level surfaces, IT rooms, and food preparation areas. There will be 5 LOTs ( 5 ITTs) in the tender representing the High Commission and Deputy High Commissions across India where housekeeping services are required. The delivery locations are: 1. British High Commission in New Delhi 2. British Deputy High Commission in Mumbai 3. British Deputy High Commission in Chennai 4. British Deputy High Commission in Bangaluru 5. British Deputy High Commission in Kolkata

Lot Information

Providing Housekeeping Services at the British High Commission in New Delhi

Renewal: Initial contract period is for 3 years with an option of further extension for 2 years subject to satisfactory performance by the selected supplier and continued business requirement at BHC/BDHCs at the end of initial term.

Providing Housekeeping Services at the British Deputy High Commission in Mumbai

Renewal: Initial contract period is for 3 years with an option of further extension for 2 years subject to satisfactory performance by the selected supplier and continued business requirement at BHC/BDHCs at the end of initial term.

Providing Housekeeping Services at the British Deputy High Commission in Chennai

Renewal: Initial contract period is for 3 years with an option of further extension for 2 years subject to satisfactory performance by the selected supplier and continued business requirement at BHC/BDHCs at the end of initial term.

Providing Housekeeping Services at the British Deputy High Commission in Bengaluru

Renewal: Initial contract period is for 3 years with an option of further extension for 2 years subject to satisfactory performance by the selected supplier and continued business requirement at BHC/BDHCs at the end of initial term.

Providing Housekeeping Services at the British Deputy High Commission in Kolkata

Renewal: Initial contract period is for 3 years with an option of further extension for 2 years subject to satisfactory performance by the selected supplier and continued business requirement at BHC/BDHCs at the end of initial term.

Providing Housekeeping Services at the British Deputy High Commission in Ahmedabad

Renewal: Initial contract period is for 3 years with an option of further extension for 2 years subject to satisfactory performance by the selected supplier and continued business requirement at BHC/BDHCs at the end of initial term.

Providing Housekeeping Services at the British Deputy High Commission in Hyderabad

Renewal: Initial contract period is for 3 years with an option of further extension for 2 years subject to satisfactory performance by the selected supplier and continued business requirement at BHC/BDHCs at the end of initial term.

Planning Information

Early Market engagement is being planned on 30th September 2025. Suitable and interested suppliers are invited to participate in the virtual market engagement session. The prime objective of organising this session is to share our tentative requirements and gain understanding of what can be provided or achieved by the players in the Local Market. A presentation will be shared with suppliers which will include FCDO's procurement procedures, possible bid evaluation criteria and overall project timelines. Interested suppliers should register their interest in participating this event by filling this form https://forms.office.com/e/NBx3Caa6wg A joining link to this virtual market engagement will be shared with suppliers who have completed this form, please ensure your details are shared with us by 25th Sept 2025

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-059659
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/088938-2026
Current Stage
Award
All Stages
Planning, Tender, Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME, VCSE
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

98 - Other community, social and personal services

CPV Codes

98341110 - Housekeeping services

Notice Value(s)

Tender Value
£1,230,253 £1M-£10M
Lots Value
£1,230,253 £1M-£10M
Awards Value
£1,245,500 £1M-£10M
Contracts Value
£1,138,519 £1M-£10M

Notice Dates

Publication Date
21 Sep 20261 months ago
Submission Deadline
15 Jan 2026Expired
Future Notice Date
3 Oct 2025Expired
Award Date
20 Jul 20263 months ago
Contract Period
1 Oct 2026 - 30 Sep 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Foreign Commonwealth and Development Office
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1A 2AH
Postcode Area
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
3
Supplier Names

DEC Property Management I Pvt Ltd

Dusters Total Solutions Services Private Limited

G4S Facility Services (India) Pvt Ltd

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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