Planning

Person Centred Case Management IT System

DEVON & SOMERSET FIRE & RESCUE AUTHORITY

This public procurement record has 1 release in its history.

Planning

10 Sep 2025 at 13:25

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

The Devon & Somerset Fire & Rescue Authority is in the planning stage of procuring a Person Centred Case Management IT System to support its Prevention Service. This procurement falls under the "goods" category with a focus on software packages and information systems, mainly serving regions within England (UKK23 and UKK4). The procurement process is at an early market engagement phase, with a preliminary market engagement notice published on 10th September 2025. Interested suppliers should engage with the Authority by emailing Pete Aighton to participate and view detailed requirements. The deadline for expressing interest is set for 3rd October 2025. This project is classified as by the Public Authority - Sub-Central Government, indicating a substantial opportunity for suppliers to contribute to community safety initiatives through enhanced data management systems.

This tender represents a substantial opportunity for growth for businesses in the IT and software industry, particularly those specialising in case management and data systems. Small and medium-sized enterprises (SMEs) are noted as suitable competitors for this procurement. The Authority is aiming for a contract start date in April 2026 and closing in March 2030, offering a stable, long-term opportunity for the successful supplier. Businesses with innovative solutions, particularly those capable of consolidating multiple data recording tools into a unified system for a large and diverse team, will find this an attractive opportunity. By participating in this procurement, businesses can contribute to enhancing public safety services and develop robust solutions that cater to complex case management needs within the fire and rescue sector.

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Notice Information

Notice Title

Person Centred Case Management IT System

Notice Description

Devon and Somerset Fire and Rescue Authority (DSFRA) requires a Person Centred Case Management IT system to support its Prevention Service. The prevention teams are currently recording data across multiple recording tools including in-house applications and spreadsheets. The prevention service is made up of the following teams with approximately 100 members of staff: Home Fire Safety & Partnerships Safeguarding Fire Safety Interventions Education and C&YP Road Safety Education Community Risk Fire Investigation Quality Assurance & Evaluation Home Fire Safety Team The team support members of the community in making their homes safe through targeted advice and home safety visits. Some visits are higher risk requiring an enhanced person-centred home safety visit. DSFRS will fit additional equipment based on individual needs and make safeguarding/welfare referrals where required. Home fire safety team have a partnership network within communities and work with partner agencies, community groups and initiatives; to ensure we reach the most vulnerable communities. Approximate number of referrals per year: c14000 Approximate number of visits per year: c16000 Safeguarding Team As a fire and rescue service we have a duty of care to report and act when there is a safeguarding concern with a child or vulnerable adult. During staff engagement with the public, individuals/teams may come across varying levels of complexity and issues that may raise concerns which are referred to the internal Safeguarding Team to assess and work alongside multi-agencies. Approximate number of referrals per year: c1500 Fire Safety Intervention Team Our Fire Safety Intervention Programme works with children and young people up to the age of 18, who play with or show an unhealthy interest in setting fires. Approximate number of referrals per year: c100 We are conducting early market engagement as we are looking to devise the scope of the new contract for case management software. We are looking toward suppliers in this market to help inform our decision making and would appreciate your views and insight on the services we are looking to procure. We are requesting that suppliers in this market complete a "Requirements Questionnaire" and return it to us via email no later than 5pm on 3rd October 2025. To request a copy of the "Requirements Questionnaire" document please email address: Pete Aighton (paighton@dsfire.gov.uk)

Planning Information

Devon & Somerset Fire & Rescue Authority are looking to engage with the market to understand the art of the possible within the area of person centred case management. The Authority requests suppliers email Pete Aighton at paighton@dsfire.gov.uk to request a copy of the requirement and further details of the engagement. Suppliers who meet the requirement may be invited to present to the team to demonstrate their solution and feed in to the requirement.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-0597a0
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/055425-2025
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK2 - Preliminary Market Engagement Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
10 Sep 20255 months ago
Submission Deadline
Not specified
Future Notice Date
5 Jan 2026Expired
Award Date
Not specified
Contract Period
31 Mar 2026 - 31 Mar 2030 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Planning
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
DEVON & SOMERSET FIRE & RESCUE AUTHORITY
Contact Name
Pete Aighton
Contact Email
paighton@dsfire.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
EXETER
Postcode
EX3 0NW
Post Town
Exeter
Country
England
Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK4 Devon
Small Region (ITL 3)
TLK43 Devon CC
Delivery Location
TLK23 Somerset CC, TLK4 Devon
Local Authority
East Devon
Electoral Ward
Clyst Valley
Westminster Constituency
Exmouth and Exeter East

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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