Planning

SSP Customer Portal

CONSTRUCTION INDUSTRY TRAINING BOARD

This public procurement record has 1 release in its history.

Planning

10 Sep 2025 at 15:05

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

The Construction Industry Training Board (CITB), a sub-central government public authority based in Peterborough, United Kingdom, is in the planning stage for a project titled "SSP Customer Portal". This procurement aims to develop an automated digital portal to enhance the Site Safety Plus (SSP) administration processes, thereby eliminating manual processes. The procurement falls under the services category, specifically targeting information systems and technology services. The expression of interest for this opportunity is due by 24th September 2025, and interested suppliers should submit their responses via the designated e-tendering portal.

This opportunity presents substantial growth potential for businesses that specialise in developing digital platforms, especially those with expertise in Commercial Off-The-Shelf (COTS) solutions and Software as a Service (SaaS). Businesses adept in integrating cloud services and proficient with Agile methodologies will find this tender particularly suited to their capabilities. Additionally, companies experienced in collaborating within structured digital ecosystems can benefit significantly by participating in this procurement process, providing them with a platform to expand their portfolio and influence within the public sector.

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Notice Information

Notice Title

SSP Customer Portal

Notice Description

CITB is looking to develop and implement a digital customer portal for the administration process of Site Safety Plus (SSP) to eliminate manual processing, improve operational efficiency and enhance the overall customer experience. We intend to work within Agile methodologies in delivering this portal and in addition, the tooling we use must enable collaboration and best practice. CITB has worked with a consultancy firm to build the requirements. For more information about this opportunity, please visit the Delta eSourcing portal at: https://www.delta-esourcing.com/tenders/UK-UK-Peterborough:-Information-systems./6KB3A6D3Y8 To respond to this opportunity, please click here: https://www.delta-esourcing.com/respond/6KB3A6D3Y8

Planning Information

CITB seeks suppliers who can provide the services detailed below. The primary aim of this EOI is to identify suppliers with capability and interest to deliver COTS (Commercial Off the Shelf) and or subscription service (SaaS) to automate Site Safety Plus administration processes. All responses must be submitted via the e-tendering portal. Your expression of interest must be made by the stated deadline. Suppliers who have expressed an interest by providing a formal response to the EOI questionnaire will be invited to participate in the future tender process. EOI return date: 24th September 2025. Your expression of interest must be made by the stated deadline. BACKGROUND TO THE REQUIREMENT  CITB is looking to develop and implement a digital customer portal for the administration process of Site Safety Plus (SSP) to eliminate manual processing, improve operational efficiency and enhance the overall customer experience. We intend to work within Agile methodologies in delivering this portal and in addition, the tooling we use must enable collaboration and best practice. CITB has worked with a consultancy firm to build the requirements. The solution must have the following: Ability to submit course notifications and instantly generate course notification number. If details are incomplete/incorrect, system will prompt customer to correct and re-submit.  Delegate registration and course results uploaded via portal and certificates issued. If details are incomplete/incorrect, system will prompt customer to correct and re-submit.  Ability to register and edit candidate details.  Training Providers to have their own profile with username login and password and be able to self-serve the end-to-end admin process.  Training Providers must be able to make amendments on the portal for course changes, trainer registration, or new course approval.  Fully automated – no manual processes.  Must be easy to use and intuitive.  Training Providers to have access to replacement delegate certificates.  Each Training Provider to have the option to create multiple logins for admin users.  Ability to submit applications for new tutors and amend existing tutor details.  In addition to the above, the solution should have: New Centre Application Process via Portal with status/progress updates available to view. Ability to view and pay invoices. Calendar view showing centre upcoming courses, important announcements, QA visits, course updates, etc. Trainer records for centres – ability to update/upload CPD requirements. Centres can check trainer status. Support functions available – ability to raise support requests/chatbot function. Dashboard giving centres access to live information on their activity, real-time reporting. Reminders sent to delegates/Training Providers regarding certificate expiry. Technical area with support documents for course delivery, FAQs, scheme rules (similar to SharePoint). Workflows to ensure customer queries are routed to the correct department within CITB. Act as a two-way communication tool. Technical Criteria and Constraints: Cloud services should adopt UK hosting where possible. Provider portal should have the ability to integrate with CITB Azure AD B2C (as used in the Training Directory) to reduce the number of Training Provider login accounts. Processor portal should have the ability to integrate with CITB Active Directory (AD) to reduce internal login accounts. Portal content and branding should align with the main CITB website. Any questions regarding this EOI must be raised via Delta portal messaging facility. The deadline for the expression of interest is 12 Noon 24th September 2025.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-0597de
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/055515-2025
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK2 - Preliminary Market Engagement Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

64 - Postal and telecommunications services

72 - IT services: consulting, software development, Internet and support

98 - Other community, social and personal services

CPV Codes

48810000 - Information systems

64216210 - Value-added information services

72222300 - Information technology services

98390000 - Other services

Notice Value(s)

Tender Value
£1,250,000 £1M-£10M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
10 Sep 20255 months ago
Submission Deadline
Not specified
Future Notice Date
4 Jan 2026Expired
Award Date
Not specified
Contract Period
31 Mar 2026 - 31 May 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Planning
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
CONSTRUCTION INDUSTRY TRAINING BOARD
Contact Name
Ayo Abugo
Contact Email
ayo.abugo@citb.co.uk
Contact Phone
03004567000

Buyer Location

Locality
PETERBOROUGH
Postcode
PE7 8HP
Post Town
Peterborough
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH4 Cambridgeshire and Peterborough
Small Region (ITL 3)
TLH41 Peterborough
Delivery Location
Not specified
Local Authority
Peterborough
Electoral Ward
Hargate and Hempsted
Westminster Constituency
North West Cambridgeshire

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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