Parking and Markets Services IT Systems Procurement 2026

LONDON BOROUGH OF HACKNEY

This public procurement record has 4 releases in its history.

Tender

02 Jun 2026 at 14:36

Planning

02 Mar 2026 at 10:20

Planning

11 Sep 2025 at 11:29

Planning

11 Sep 2025 at 09:53

Summary of the contracting process

The London Borough of Hackney is undertaking a public procurement process titled "Parking and Markets Services IT Systems Procurement 2026", aimed at modernising the IT systems that support their parking and market services. The procurement, currently at the tender stage, involves an open, competitive flexible procedure under the Procurement Act 2023. It is divided into nine lots covering various aspects such as penalty charge notices, permits, cycle hangars, and cashless parking. The procurement process is scheduled with a series of stages, including a final submission by 29th June 2026. This initiative falls under the software and IT services industry category and targets the UK region, specifically Hackney.

This tender presents significant opportunities for IT service providers and software developers, particularly those offering Software as a Service (SaaS) solutions with competencies in data protection, performance management, and service integration. Small and medium enterprises (SMEs) in the UK with experience in managing high-volume transactions, digital transformations, and providing scalable IT solutions would find this tender well-suited to their capabilities. The procurement's division into interoperable lots allows suppliers to focus on their areas of expertise, potentially winning multiple contracts, while contributing to Hackney's aim of digital modernisation and service delivery improvement.

How relevant is this notice?

Notice Title

Parking and Markets Services IT Systems Procurement 2026

Notice Description

The Parking and Markets ICT Systems procurement is aiming to modernise the Council's core enabling systems that support day-to-day delivery of Parking and Markets services. The requirement will be procured as nine interoperable lots, allowing suppliers to bid for one or more lots, covering key functions including permits and vouchers, PCN processing and enforcement, suspensions, cycle hangars, cashless parking, fixed penalty notices, markets and street trading, parking infrastructure maintenance, and abandoned vehicle processing. The procurement will be run as an open competitive flexible procedure under the Procurement Act 2023, using a staged evaluation approach. The anticipated contract model is predominantly SaaS, with appropriate security, data protection, reporting and performance management requirements applied proportionately by lot.

Lot Information

Lot 1 - Penalty Charge Notices (PCNs)

Includes a full range of services, from on-street enforcement and removal truck management to CCTV enforcement and managing debt recovery through our Enforcement Agencies.

Renewal: 4 years + 3 years + 3 years

Lot 2 - Permits & vouchers

Includes a comprehensive range of permits issued by the council, including resident, business, and all-zone permits, along with CCTV exemptions.

Renewal: 4 years + 3 years + 3 years

Lot 3 - Cycle hangars and cycle parking

Management of cycle hangars and cycle parking in the borough.

Renewal: 4 years + 3 years + 3 years

Lot 4 - Suspensions

Management of parking suspensions and relevant services.

Renewal: 4 years + 3 years + 3 years

Lot 5 - Parking infrastructure maintenance

Management of all parking infrastructure such as signs, lines, machines and other relevant items.

Renewal: 4 years + 3 years + 3 years

Lot 6 - Markets, shop fronts and street trading

Management of market traders' licences, pitches, pavement licences, annual fees.

Renewal: 4 years + 3 years + 3 years

Lot 7 - Abandoned vehicle processing

Processing of abandoned vehicle reports, removals and FPNs.

Renewal: 4 years + 3 years + 3 years

Lot 8 - Cashless parking

Provision and management of cashless parking payments across the borough.

Renewal: 4 years + 3 years + 3 years

Lot 9 - Fixed penalty notices (FPNs)

End-to-end processing of FPNs across relevant Council services, including abandoned vehicles, environmental enforcement and waste services, Markets and other future service areas.

Renewal: 4 years + 3 years + 3 years

Planning Information

Please register at Proactis website in order to review details about this market engagement, project number DN790103 https://procontract.due-north.com/SupplierRegistration/Register

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-05985b
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/051999-2026
Current Stage
Tender
All Stages
Planning, Tender

Procurement Classification

Notice Type
UK4 - Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Competitive flexible procedure
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support


CPV Codes

48000000 - Software package and information systems

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£10,000,000 £10M-£100M
Lots Value
£10,000,000 £10M-£100M
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
2 Jun 20263 weeks ago
Submission Deadline
29 Jun 20263 days to go
Future Notice Date
15 Apr 2026Expired
Award Date
Not specified
Contract Period
1 Jan 2027 - 31 Dec 2030 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
LONDON BOROUGH OF HACKNEY
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
HACKNEY
Postcode
E8 1DY
Post Town
East London
Country
England

Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI41 Hackney and Newham
Delivery Location
TLI41 Hackney and Newham

Local Authority
Hackney
Electoral Ward
Hackney Central
Westminster Constituency
Hackney South and Shoreditch

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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                }
            },
            {
                "id": "5",
                "title": "Lot 5 - Parking infrastructure maintenance",
                "description": "Management of all parking infrastructure such as signs, lines, machines and other relevant items.",
                "status": "active",
                "value": {
                    "amountGross": 300000,
                    "amount": 250000,
                    "currency": "GBP"
                },
                "secondStage": {
                    "minimumCandidates": 1,
                    "maximumCandidates": 999
                },
                "selectionCriteria": {
                    "criteria": [
                        {
                            "type": "economic",
                            "description": "Conditions of participation will be proportionate to the lot and limited to what is necessary to assess suppliers' legal and financial capacity to perform the contract. Full details will be set out in the tender documents."
                        },
                        {
                            "type": "technical",
                            "description": "Conditions of participation will be proportionate to the lot and limited to what is necessary to assess suppliers' technical ability to perform the contract (including relevant experience of delivering similar services, and ability to meet integration, security and service management requirements). Full details will be set out in the tender documents."
                        },
                        {
                            "description": "Selection criteria for this lot will be proportionate and limited to what is necessary to assess suppliers' suitability to deliver the requirements. This will include: (i) compliance with any applicable exclusion grounds; (ii) legal and financial capacity; and (iii) technical and professional ability, including relevant experience delivering comparable services and the capability to meet the Council's service management, security/assurance and integration requirements. Full details of the selection criteria and evidence required will be set out in the tender documents.",
                            "forReduction": true
                        }
                    ]
                },
                "suitability": {
                    "sme": true
                },
                "contractPeriod": {
                    "startDate": "2027-01-01T00:00:00+00:00",
                    "endDate": "2030-12-31T23:59:59+00:00",
                    "maxExtentDate": "2036-12-31T23:59:59+00:00"
                },
                "hasRenewal": true,
                "renewal": {
                    "description": "4 years + 3 years + 3 years"
                },
                "awardCriteria": {
                    "criteria": [
                        {
                            "type": "quality",
                            "name": "Quality",
                            "numbers": [
                                {
                                    "number": 60,
                                    "weight": "percentageExact"
                                }
                            ]
                        },
                        {
                            "type": "price",
                            "name": "Price",
                            "numbers": [
                                {
                                    "number": 40,
                                    "weight": "percentageExact"
                                }
                            ]
                        }
                    ]
                }
            },
            {
                "id": "6",
                "title": "Lot 6 - Markets, shop fronts and street trading",
                "description": "Management of market traders' licences, pitches, pavement licences, annual fees.",
                "status": "active",
                "value": {
                    "amountGross": 900000,
                    "amount": 750000,
                    "currency": "GBP"
                },
                "secondStage": {
                    "minimumCandidates": 1,
                    "maximumCandidates": 999
                },
                "selectionCriteria": {
                    "criteria": [
                        {
                            "type": "economic",
                            "description": "Conditions of participation will be proportionate to the lot and limited to what is necessary to assess suppliers' legal and financial capacity to perform the contract. Full details will be set out in the tender documents."
                        },
                        {
                            "type": "technical",
                            "description": "Conditions of participation will be proportionate to the lot and limited to what is necessary to assess suppliers' technical ability to perform the contract (including relevant experience of delivering similar services, and ability to meet integration, security and service management requirements). Full details will be set out in the tender documents."
                        },
                        {
                            "description": "Selection criteria for this lot will be proportionate and limited to what is necessary to assess suppliers' suitability to deliver the requirements. This will include: (i) compliance with any applicable exclusion grounds; (ii) legal and financial capacity; and (iii) technical and professional ability, including relevant experience delivering comparable services and the capability to meet the Council's service management, security/assurance and integration requirements. Full details of the selection criteria and evidence required will be set out in the tender documents.",
                            "forReduction": true
                        }
                    ]
                },
                "suitability": {
                    "sme": true
                },
                "contractPeriod": {
                    "startDate": "2027-01-01T00:00:00+00:00",
                    "endDate": "2030-12-31T23:59:59+00:00",
                    "maxExtentDate": "2036-12-31T23:59:59+00:00"
                },
                "hasRenewal": true,
                "renewal": {
                    "description": "4 years + 3 years + 3 years"
                },
                "awardCriteria": {
                    "criteria": [
                        {
                            "type": "quality",
                            "name": "Quality",
                            "numbers": [
                                {
                                    "number": 60,
                                    "weight": "percentageExact"
                                }
                            ]
                        },
                        {
                            "type": "price",
                            "name": "Price",
                            "numbers": [
                                {
                                    "number": 40,
                                    "weight": "percentageExact"
                                }
                            ]
                        }
                    ]
                }
            },
            {
                "id": "7",
                "title": "Lot 7 - Abandoned vehicle processing",
                "description": "Processing of abandoned vehicle reports, removals and FPNs.",
                "status": "active",
                "value": {
                    "amountGross": 600000,
                    "amount": 500000,
                    "currency": "GBP"
                },
                "secondStage": {
                    "minimumCandidates": 1,
                    "maximumCandidates": 999
                },
                "selectionCriteria": {
                    "criteria": [
                        {
                            "type": "economic",
                            "description": "Conditions of participation will be proportionate to the lot and limited to what is necessary to assess suppliers' legal and financial capacity to perform the contract. Full details will be set out in the tender documents"
                        },
                        {
                            "type": "technical",
                            "description": "Conditions of participation will be proportionate to the lot and limited to what is necessary to assess suppliers' technical ability to perform the contract (including relevant experience of delivering similar services, and ability to meet integration, security and service management requirements). Full details will be set out in the tender documents."
                        },
                        {
                            "description": "Selection criteria for this lot will be proportionate and limited to what is necessary to assess suppliers' suitability to deliver the requirements. This will include: (i) compliance with any applicable exclusion grounds; (ii) legal and financial capacity; and (iii) technical and professional ability, including relevant experience delivering comparable services and the capability to meet the Council's service management, security/assurance and integration requirements. Full details of the selection criteria and evidence required will be set out in the tender documents.",
                            "forReduction": true
                        }
                    ]
                },
                "suitability": {
                    "sme": true
                },
                "contractPeriod": {
                    "startDate": "2027-01-01T00:00:00+00:00",
                    "endDate": "2030-12-31T23:59:59+00:00",
                    "maxExtentDate": "2036-12-31T23:59:59+00:00"
                },
                "hasRenewal": true,
                "renewal": {
                    "description": "4 years + 3 years + 3 years"
                },
                "awardCriteria": {
                    "criteria": [
                        {
                            "type": "quality",
                            "name": "Quality",
                            "numbers": [
                                {
                                    "number": 60,
                                    "weight": "percentageExact"
                                }
                            ]
                        },
                        {
                            "type": "price",
                            "name": "Price",
                            "numbers": [
                                {
                                    "number": 40,
                                    "weight": "percentageExact"
                                }
                            ]
                        }
                    ]
                }
            },
            {
                "id": "8",
                "title": "Lot 8 - Cashless parking",
                "description": "Provision and management of cashless parking payments across the borough.",
                "status": "active",
                "value": {
                    "amountGross": 3000000,
                    "amount": 2500000,
                    "currency": "GBP"
                },
                "secondStage": {
                    "minimumCandidates": 1,
                    "maximumCandidates": 999
                },
                "selectionCriteria": {
                    "criteria": [
                        {
                            "type": "economic",
                            "description": "Conditions of participation will be proportionate to the lot and limited to what is necessary to assess suppliers' legal and financial capacity to perform the contract. Full details will be set out in the tender documents."
                        },
                        {
                            "type": "technical",
                            "description": "Conditions of participation will be proportionate to the lot and limited to what is necessary to assess suppliers' technical ability to perform the contract (including relevant experience of delivering similar services, and ability to meet integration, security and service management requirements). Full details will be set out in the tender documents."
                        },
                        {
                            "description": "Selection criteria for this lot will be proportionate and limited to what is necessary to assess suppliers' suitability to deliver the requirements. This will include: (i) compliance with any applicable exclusion grounds; (ii) legal and financial capacity; and (iii) technical and professional ability, including relevant experience delivering comparable services and the capability to meet the Council's service management, security/assurance and integration requirements. Full details of the selection criteria and evidence required will be set out in the tender documents.",
                            "forReduction": true
                        }
                    ]
                },
                "suitability": {
                    "sme": true
                },
                "contractPeriod": {
                    "startDate": "2027-01-01T00:00:00+00:00",
                    "endDate": "2030-12-31T23:59:59+00:00",
                    "maxExtentDate": "2036-12-31T23:59:59+00:00"
                },
                "hasRenewal": true,
                "renewal": {
                    "description": "4 years + 3 years + 3 years"
                },
                "awardCriteria": {
                    "criteria": [
                        {
                            "type": "quality",
                            "name": "Quality",
                            "numbers": [
                                {
                                    "number": 60,
                                    "weight": "percentageExact"
                                }
                            ]
                        },
                        {
                            "type": "price",
                            "name": "Price",
                            "numbers": [
                                {
                                    "number": 40,
                                    "weight": "percentageExact"
                                }
                            ]
                        }
                    ]
                }
            },
            {
                "id": "9",
                "title": "Lot 9 - Fixed penalty notices (FPNs)",
                "description": "End-to-end processing of FPNs across relevant Council services, including abandoned vehicles, environmental enforcement and waste services, Markets and other future service areas.",
                "status": "active",
                "value": {
                    "amountGross": 1200000,
                    "amount": 1000000,
                    "currency": "GBP"
                },
                "secondStage": {
                    "minimumCandidates": 1,
                    "maximumCandidates": 999
                },
                "selectionCriteria": {
                    "criteria": [
                        {
                            "type": "economic",
                            "description": "Conditions of participation will be proportionate to the lot and limited to what is necessary to assess suppliers' legal and financial capacity to perform the contract. Full details will be set out in the tender documents."
                        },
                        {
                            "type": "technical",
                            "description": "Conditions of participation will be proportionate to the lot and limited to what is necessary to assess suppliers' technical ability to perform the contract (including relevant experience of delivering similar services, and ability to meet integration, security and service management requirements). Full details will be set out in the tender documents."
                        },
                        {
                            "description": "Selection criteria for this lot will be proportionate and limited to what is necessary to assess suppliers' suitability to deliver the requirements. This will include: (i) compliance with any applicable exclusion grounds; (ii) legal and financial capacity; and (iii) technical and professional ability, including relevant experience delivering comparable services and the capability to meet the Council's service management, security/assurance and integration requirements. Full details of the selection criteria and evidence required will be set out in the tender documents.",
                            "forReduction": true
                        }
                    ]
                },
                "suitability": {
                    "sme": true
                },
                "contractPeriod": {
                    "startDate": "2027-01-01T00:00:00+00:00",
                    "endDate": "2030-12-31T23:59:59+00:00",
                    "maxExtentDate": "2036-12-31T23:59:59+00:00"
                },
                "hasRenewal": true,
                "renewal": {
                    "description": "4 years + 3 years + 3 years"
                },
                "awardCriteria": {
                    "criteria": [
                        {
                            "type": "quality",
                            "name": "Quality",
                            "numbers": [
                                {
                                    "number": 60,
                                    "weight": "percentageExact"
                                }
                            ]
                        },
                        {
                            "type": "price",
                            "name": "Price",
                            "numbers": [
                                {
                                    "number": 40,
                                    "weight": "percentageExact"
                                }
                            ]
                        }
                    ]
                }
            }
        ],
        "communication": {
            "futureNoticeDate": "2026-04-15T23:59:59+01:00"
        },
        "status": "active",
        "aboveThreshold": true,
        "value": {
            "amountGross": 12000000,
            "amount": 10000000,
            "currency": "GBP"
        },
        "procurementMethod": "open",
        "procurementMethodDetails": "Competitive flexible procedure",
        "procedure": {
            "isAccelerated": true,
            "acceleratedRationale": "Qualifying planned procurement notice",
            "features": "Stage 1 - Procurement Specific Questionnaire/ Conditions of Participation. Stage 2 - Initial Tender, Recorded Video Demonstrations, Compliance Matrix and Social Value. Stage 3 - Dialogue and clarification. Stage 4 - Final Tender Submission."
        },
        "coveredBy": [
            "GPA"
        ],
        "submissionMethodDetails": "https://www.londontenders.org/ Stage 1 - PSQ to be completed by 29/06/26.",
        "submissionTerms": {
            "electronicSubmissionPolicy": "allowed",
            "languages": [
                "en"
            ]
        },
        "expressionOfInterestDeadline": "2026-05-15T23:59:00+01:00",
        "awardPeriod": {
            "endDate": "2026-12-22T23:59:59+00:00"
        },
        "lotDetails": {
            "awardCriteriaDetails": "Description of how multiple lots may be awarded: The procurement is divided into nine lots. Suppliers may bid for one or more lots. The Council intends to evaluate and award each lot separately, based on the published award criteria. A supplier may be awarded multiple lots where this is assessed as best value for money and deliverable. Where multiple suppliers are appointed across different lots, the Council will require solutions to interoperate (e.g., open APIs and defined integration responsibilities) so that services operate as a coherent suite."
        },
        "documents": [
            {
                "id": "future",
                "documentType": "biddingDocuments",
                "accessDetails": "https://www.londontenders.org/"
            },
            {
                "id": "L-2",
                "documentType": "technicalSpecifications",
                "description": "Specification will be available on London Tenders Portal.",
                "url": "https://www.londontenders.org/"
            },
            {
                "id": "conflictOfInterest",
                "documentType": "conflictOfInterest",
                "description": "Not published"
            },
            {
                "id": "051999-2026",
                "documentType": "tenderNotice",
                "noticeType": "UK4",
                "description": "Tender notice on Find a Tender",
                "url": "https://www.find-tender.service.gov.uk/Notice/051999-2026",
                "datePublished": "2026-06-02T15:36:00+01:00",
                "format": "text/html"
            }
        ],
        "contractTerms": {
            "financialTerms": "Payment will be made by the Council within 30 days of receipt of a valid, correct and undisputed invoice, in accordance with the Council's standard payment terms. Invoices will be submitted electronically in the format and to the address specified in the tender documents and contract. The Council may withhold payment of any disputed element of an invoice while the dispute is investigated, but will pay any undisputed amounts in line with the payment terms. Details of invoicing, supporting evidence requirements and dispute resolution arrangements will be set out in the contract."
        },
        "tenderPeriod": {
            "endDate": "2026-06-29T12:00:00+01:00"
        },
        "enquiryPeriod": {
            "endDate": "2026-06-22T12:00:00+01:00"
        }
    },
    "language": "en"
}