Planning

Accident and Claim Management

NETWORK RAIL INFRASTRUCTURE LIMITED

This public procurement record has 2 releases in its history.

Planning

17 Oct 2025 at 13:30

UK3 - Planned Procurement Notice
Planning

11 Sep 2025 at 14:18

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

Network Rail Infrastructure Limited, headquartered in London, is planning a procurement process for "Accident and Claim Management" services, under a competitive flexible procedure. The focus of this procurement is on managing incidents for Network Rail's national fleet of vehicles, with the aim of improving service efficiency and reducing emissions. This project is currently at the planning stage, with the notice published on 17th October 2025. The anticipated procurement process includes an expression of interest deadline on 9th January 2026 and could last up to eight years, starting from 1st August 2026 including potential extensions. The procurement falls under the services category and is particularly relevant to vehicle-fleet management services across the UK.

This tender provides substantial opportunities for businesses involved in vehicle-fleet management services. It seeks suppliers who can offer robust incident management, repair services, and claims handling, as well as driver support. With an emphasis on minimising vehicle downtime and providing comprehensive nationwide coverage, the tender is well-suited for businesses with a proven track record in safety, social value, and efficient service delivery. Small and medium-sized enterprises as well as voluntary, community and social enterprises are encouraged to participate, offering a chance to engage with a major public sector entity and increase market presence.

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Notice Information

Notice Title

Accident and Claim Management

Notice Description

Network Rail currently operates a national fleet of circa 10,000 vehicles made up of cars, commercial vehicles and HGVs. We also operate circa 1,200 short term hire vehicles. Network Rail is seeking to optimise the management of its Accident and Claims for all national vehicle related incidents, through minimising off road time, timely and professional nationwide customer service, and reducing emissions. The supplier shall be able to provide the following services: * Incident Reporting & First Notification of Loss (FNOL) * Incident Management * Repair Management * Claims Handling & Insurance Interface * Driver Support & Welfare * Reporting and Analytics to include Data Management and Security During the time period of 1st July 2024 to 30th June 2025, Network Rail reported a total of 1,858 incidents for the core fleet (197 for cars and 1,661 for commercial vehicles). Therefore we estimate a 12% car incident ratio and 18% commercial incident ratio. The term shall be for an initial four (4) year period. At Network Rail's discretion this may be extended for up to two further two (2) year periods, a maximum total term of eight (8) years

Lot Information

Lot 1

Renewal: Extensions will be mutually agreed between Network Rail and the Supplier Two, two year extensions are allowed, a total of 4 years (2 years + 2 years)

Planning Information

The purpose of this exercise is to engage the market to gather information and understand aspects of potential best practice to inform our approach to the future procurement activity. The key objectives of this activity are to: a. Understand areas of efficiency and best practice to refine and inform Network Rail’s requirement to tender Accident and Claim Management Services. b. Understand the level of interest from the supply chain for the upcoming tender activity. This Pre-Market Engagement questionnaire seeks to gain answers to a set of questions posed to the market. Your responses to these questions will help Network Rail to shape its final specification and procurement documentation ahead of commencing the procurement activity. Please upload this response document within the BravoNR Technical Envelope of pqq_3788 (Preliminary Market Engagement – Accident and Claims Management) by 1200 (Midday) on Friday 26th September 2025. Any clarification messages should also be submitted through the Bravo system, by 1200 (Midday) on Tuesday 23rd September 2025.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-0598c2
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/066361-2025
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK3 - Planned Procurement Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Competitive flexible procedure
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

50 - Repair and maintenance services

CPV Codes

50111100 - Vehicle-fleet management services

Notice Value(s)

Tender Value
£35,750,000 £10M-£100M
Lots Value
£35,750,000 £10M-£100M
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
17 Oct 20254 months ago
Submission Deadline
5 Jan 2026Expired
Future Notice Date
1 Dec 2025Expired
Award Date
Not specified
Contract Period
31 Jul 2026 - 31 Jul 2030 4-5 years
Recurrence
2033-07-31

Notice Status

Tender Status
Planned
Lots Status
Planned
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NETWORK RAIL INFRASTRUCTURE LIMITED
Contact Name
Nicola Dixey
Contact Email
nicola.dixey@networkrail.co.uk
Contact Phone
Not specified

Buyer Location

Locality
LONDON
Postcode
SE1 8SW
Post Town
South East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI45 Lambeth
Delivery Location
Not specified
Local Authority
Lambeth
Electoral Ward
Waterloo & South Bank
Westminster Constituency
Vauxhall and Camberwell Green

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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