Award

Ask AI about this notice

Summarise, research or assess it with AI

View Markdown

Share this notice

Send this contract to a colleague

DOJ - OPONI - Provision, implementation and Support of a Case Management System and On-line Complaints Portal

Police Ombudsman for Northern Ireland

This public procurement record has 3 releases in its history.

Award

03 Mar 2026 at 16:15

UK7 - Contract Details Notice
Award

04 Feb 2026 at 11:12

UK6 - Contract Award Notice
Tender

12 Sep 2025 at 18:01

UK4 - Tender Notice
Summary of the contracting process

The Police Ombudsman for Northern Ireland is managing a procurement for the provision, implementation, and support of a case management system and online complaints portal. This contract aims to transform investigation tools and processes, leveraging current and emerging technology to meet ongoing improvement priorities. The procurement method employed is a selective and competitive flexible procedure, with the tender covering IT services including consulting, software development, Internet support, and document management software. The procurement process has reached the award stage, with the contract awarded on 19 February 2026 for a period starting on 20 February 2026 and potentially extending to October 2036. It's crucial for interested parties to note that the procurement falls under Northern Irish devolved regulations and central government public authority classification.

This tender presents significant opportunities for businesses specialising in IT services, software development, consultancy, and document management systems to expand their market presence. Especially beneficial to SMEs, the contract encourages solutions that enhance functionality, incorporate system upgrades, and adapt to technological changes and legislative amendments. Businesses with expertise in information systems, data services, and application service provision are well-positioned to meet the strategic goals laid out, and can benefit from continuous improvement provisions and potential contract extensions. The contracting authority demonstrates an openness to innovative solutions and the healthy competition during the bidding process, with a notable interest in quality criteria like development and implementation, data security, and social value.

How relevant is this notice?

Notice Information

Notice Title

DOJ - OPONI - Provision, implementation and Support of a Case Management System and On-line Complaints Portal

Notice Description

The Office of the Police Ombudsman (OPONI) (Buyer / Authority) has a requirement for the provision of a COTS solution for the Provision, Implementation and Support of a Case Management System with one-way customer portal. (Contract). OPONI requires a managed solution which will transform its current investigations tools and processes and deliver efficiencies by exploiting current and emerging technology matched to the current and future needs of OPONI's continuous improvement priorities

Lot Information

Lot 1

Renewal: There will be an option to extend the Contract for a further two periods; a 3-year extension and then a 2-year extension. (5 yrs 6 months (+ 3yrs + 2 yrs)).

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-0599cb
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/019161-2026
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Competitive flexible procedure
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

CPV Codes

48000000 - Software package and information systems

48311000 - Document management software package

48311100 - Document management system

48422000 - Software package suites

48517000 - IT software package

72000000 - IT services: consulting, software development, Internet and support

72200000 - Software programming and consultancy services

72212311 - Document management software development services

72300000 - Data services

72416000 - Application service providers

Notice Value(s)

Tender Value
£3,000,000 £1M-£10M
Lots Value
£3,000,000 £1M-£10M
Awards Value
£1,500,000 £1M-£10M
Contracts Value
£1,500,000 £1M-£10M

Notice Dates

Publication Date
3 Mar 20267 months ago
Submission Deadline
13 Oct 2025Expired
Future Notice Date
Not specified
Award Date
4 Feb 20268 months ago
Contract Period
20 Feb 2026 - 19 Oct 2031 Over 5 years
Recurrence
2036-09-29

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Police Ombudsman for Northern Ireland
Additional Buyers

Office of the Police Ombudsman Northern Ireland

Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BELFAST
Postcode
BT1 1PG
Postcode Area
Northern Ireland
Country
Northern Ireland
Major Region (ITL 1)
TLN Northern Ireland
Basic Region (ITL 2)
TLN0 Northern Ireland
Small Region (ITL 3)
TLN06 Belfast
Delivery Location
TLN Northern Ireland
Local Authority
Belfast
Electoral Ward
Duncairn
Westminster Constituency
Belfast North

Supplier Information

Number of Suppliers
1
Supplier Name

Supplier N/A

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

Loading OCDS record...