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Post Office Inquiry: Psychological Support Services

Department for Business & Trade

This public procurement record has 1 release in its history.

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17 Sep 2025 at 11:00

UK7 - Contract Details Notice
Summary of the contracting process

The Department for Business & Trade has contracted PAM Wellbeing Ltd to provide psychological support services for the Post Office Horizon IT Inquiry. This contract involves delivering counselling to witnesses, with services available to support witness wellbeing before and after the hearings. The contract commenced in September 2025 and is active until 30th June 2026, with a possible extension to the end of September 2026. Located in the UK, this project falls under the health services category and was procured through a direct contract method, bypassing competitive tender due to being below the threshold.

This tender presents significant opportunities for businesses in the health and wellbeing sector, particularly those specialising in psychological services. Businesses capable of providing comprehensive counselling and mental health support will find this contract a strategic avenue to demonstrate their expertise and expand their influence in government-led initiatives. Moreover, firms with a robust presence in the UK and a background in delivering high-quality, responsive support services would be well-positioned to engage in similar future opportunities.

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Notice Information

Notice Title

Post Office Inquiry: Psychological Support Services

Notice Description

The Authority has entered into a Contract with PAM Wellbeing Ltd for the provision of psychological counselling support to witnesses who provide oral evidence the Post Office Horizon IT Inquiry. The purpose of the Contract is to deliver counselling to witnesses before and after any hearings to protect their wellbeing and ensure that evidence giving is as stress-free as possible. The requirement is temporary with the service required to be available until the launch of the final report, which is estimated to be in the first half of 2026 (Q1/Q2). However the date cannot currently be specified due to factors outside of the Inquiry's control. Key deliverables include: - Support for Engagement sessions - Telephone Helpline Support - Mental Health and Resilience training for Inquiry staff The Service is effective from September 2025 through to 30 June 2026.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-059c09
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/057237-2025
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Below threshold - without competition
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

98 - Other community, social and personal services

CPV Codes

85100000 - Health services

85141000 - Services provided by medical personnel

98300000 - Miscellaneous services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£100,000 £100K-£500K

Notice Dates

Publication Date
17 Sep 202511 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
9 Sep 202511 months ago
Contract Period
9 Sep 2025 - 30 Jun 2026 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Department for Business & Trade
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1A 2DY
Postcode Area
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

PAM Wellbeing Ltd

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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