Planning

Servicing & Maintenance of L&Q Ventilation Systems

LONDON & QUADRANT HOUSING TRUST

This public procurement record has 4 releases in its history.

PlanningUpdate

28 Jan 2026 at 15:29

UK2 - Preliminary Market Engagement Notice
Planning

27 Jan 2026 at 16:06

UK2 - Preliminary Market Engagement Notice
PlanningUpdate

27 Jan 2026 at 15:28

UK1 - Pipeline Notice
Planning

25 Sep 2025 at 09:22

UK1 - Pipeline Notice
Summary of the contracting process

The London & Quadrant Housing Trust, a sub-central government public authority based in London, is currently in the planning stage for a procurement process titled "Servicing & Maintenance of L&Q Ventilation Systems". This process, implemented through an open procurement method, is anticipated to consolidate the servicing and maintenance of mechanical ventilation systems into a two-lot contract. The first lot addresses the maintenance of Mechanical Ventilation with Heat Recovery (MVHR) systems installed in individual dwellings, while the second lot focuses on communal ventilation systems for residential blocks and shared areas. Important milestones include a preliminary market engagement exercise set to complete by 17 February 2026, with future communications expected by 24 February 2026. The contract is scheduled to commence on 13 July 2026, with a potential duration extending up to 2038.

This procurement presents growth opportunities for businesses, including those specialising in repair and maintenance services, particularly those with capabilities in MVHR systems and communal ventilation solutions. The tender is designed to engage a diverse and competitive supply chain, with an emphasis on bringing efficiency in servicing practices, reducing waste, and supporting sustainability objectives by employing low-emission or electric vehicles. The division of the contract into two lots allows for specialised contractors to leverage their expertise in either MVHR or communal systems, ensuring high standards of system performance, compliance with health and safety regulations, and enhanced resident satisfaction. Small and medium enterprises (SMEs) are particularly encouraged to participate, aligning with L&Q's objectives to foster a dynamic market environment.

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Notice Information

Notice Title

Servicing & Maintenance of L&Q Ventilation Systems

Notice Description

Interested suppliers are to complete the PME questionnaire which is available here - https://in-tendhost.co.uk/lqsupplychainmanagement/aspx/ProjectManage/1928 LOT 1 SPECIFICATION Mechanical Ventilation with Heat Recovery (MVHR) Service and Maintenance 1. Purpose of the Contract L&Q is seeking to appoint a competent Contractor to provide service, maintenance and reactive repair services for Mechanical Ventilation with Heat Recovery (MVHR) systems installed within individual residential dwellings. The objective of this contract is to ensure MVHR systems remain safe, functional and operating effectively in order to support resident health, indoor air quality and asset longevity. 2. Scope of Services The Contractor shall provide the following services: * Planned preventative maintenance (PPM) * Reactive repairs and fault diagnosis * Recommissioning of MVHR systems * Filter replacement in accordance with manufacturer guidance * Airflow testing and balancing * Identification and reporting of defects Services shall be delivered primarily within occupied residential properties. 3. Assets Covered This Lot applies to: * MVHR units installed within individual dwellings * Associated ductwork and terminal outlets within the dwelling boundary * Controls and user interfaces associated with the MVHR system 4. Planned Preventative Maintenance (PPM) The Contractor shall carry out planned servicing at frequencies defined by L&Q. PPM activities shall include, but not be limited to: * Visual inspection of unit condition * Cleaning of internal components where accessible * Replacement of filters * Verification of airflow rates * Checking system settings and controls * Confirmation of operational performance All findings must be recorded and reported. 5. Reactive Repairs The Contractor shall attend reactive repair requests relating to: * Loss of ventilation * Reduced system performance * Excessive noise or vibration * Component failure Where works exceed minor repair thresholds, the Contractor shall: * Make the system safe (where applicable) * Clearly record the defect * Provide recommendations for further works when instructed 6. Reporting and Certification The Contractor shall provide: * A service report for every attendance * Photographic evidence where appropriate * Defect identification and categorisation * Recommendations for follow-on works All documentation must be uploaded to L&Q's nominated systems. 7. Resident Engagement The Contractor shall: * Act professionally at all times * Communicate clearly with residents * Respect resident homes and belongings * Escalate safeguarding or vulnerability concerns to L&Q immediately 8. Health, Safety and Compliance The Contractor shall comply with all relevant legislation and guidance, including but not limited to: * Health and Safety at Work etc. Act 1974 * Management of Health and Safety at Work Regulations * COSHH Regulations * Manufacturer instructions and industry best practice 9. Mobilisation and Contract Management The Contractor shall provide a mobilisation plan detailing: * Resource structure * Training and competence arrangements * System onboarding * Data validation and asset familiarisation Ongoing contract management arrangements shall include regular performance meetings. 10. Sustainability The Contractor shall demonstrate commitment to sustainability through: * Efficient servicing practices * Reduction of waste * Responsible disposal of filters and components * Use of low-emission or electric vehicles where possible 11. Exclusions and Limitations The following are expressly excluded from this Lot unless separately instructed by L&Q: * Installation of new MVHR systems * System redesign or upgrades * Retrofit or improvement works * Resolution of historic design defects * Rectification of poor or non-compliant original installations The Contractor shall not assume responsibility for legacy issues identified during servicing LOT 2 SPECIFICATION Communal Ventilation Service and Maintenance 1. Purpose of the Contract L&Q is seeking to appoint a competent Contractor to provide service, maintenance and reactive repair services for communal ventilation systems serving residential blocks and shared areas. The purpose of this contract is to maintain system reliability, ensure effective ventilation and support building safety obligations. 2. Scope of Services The Contractor shall provide: * Planned preventative maintenance (PPM) * Reactive repairs * Inspection and performance verification * Identification and reporting of defects Services may include access to roof spaces, plant areas and communal risers where applicable. 3. Assets Covered This Lot includes, but is not limited to: * Communal extract systems * Supply and extract ventilation systems * Roof-mounted fans * Associated controls and accessible ductwork 4. Planned Preventative Maintenance (PPM) The Contractor shall undertake routine maintenance at frequencies defined by L&Q. PPM activities shall include: * Inspection of fans and motors * Checking fixings and mountings * Cleaning accessible components * Operational testing * Identification of deterioration or failure 5. Access and Working at Height The Contractor shall: * Manage safe access arrangements * Fully comply with the Working at Height Regulations * Provide site-specific RAMS * Coordinate access with L&Q where required All risks must be appropriately assessed and controlled. 6. Reactive Repairs Reactive repairs may include: * Fan or motor failure * Mechanical faults * Excessive noise or vibration * System non-performance Where replacement or capital works are required, the Contractor shall clearly report this to L&Q. 7. Reporting and Asset Condition The Contractor shall provide: * Asset-level inspection reports * Photographic evidence * Defect logs * Risk-based recommendations Reports must clearly distinguish between: * Maintenance-related issues * Wear and tear * Legacy or design-related defects 8. Health, Safety and Compliance The Contractor shall comply with all applicable legislation including: * Health and Safety at Work etc. Act 1974 * Management of Health and Safety at Work Regulations * Working at Height Regulations The Contractor is required to report any observed safety concerns but does not assume ownership of fire safety compliance. 9. Mobilisation and Contract Management A mobilisation plan shall be provided covering: * Staffing and supervision * Training and competence * Asset familiarisation * Reporting systems Performance will be monitored through KPIs, audits and review meetings. 10. Sustainability The Contractor shall support L&Q's sustainability objectives through: * Efficient maintenance planning * Waste minimisation * Responsible disposal of components * Low-emission transport where possible 11. Exclusions and Interfaces The following are excluded unless expressly instructed: * Major replacement works * Capital improvement programmes * System redesign or upgrades * Fire safety compliance ownership Interfaces with Major Works, Development and Energy teams shall be managed by L&Q.

Planning Information

The PME questionnaire is available here https://in-tendhost.co.uk/lqsupplychainmanagement/aspx/ProjectManage/1928 L&Q are undertaking this preliminary market engagement (PME) to inform the design of a single procurement exercise comprising two separate Lots, with the intention of appointing one contractor per Lot. Purpose of this PME The purpose of this PME is to validate the proposed Lot-based procurement strategy; assess market capability, capacity, and readiness; and identify key risks, dependencies, and considerations associated with the safe and compliant delivery of ventilation servicing and maintenance. This PME is not intended to form part of any tender evaluation or selection process. Responses will be used solely to refine the procurement approach, specification, contractual framework and evaluation methodology prior to issuing the ITT. Feedback received through this PME will be used solely to refine the procurement approach and will not be used to assess supplier eligibility or advantage in any subsequent tender process. How will we set this out? L&Q intends to undertake a single tender exercise structured into two technical Lots aligned to different ventilation system types. Each Lot will be awarded to a separate contractor. This approach is designed to align specialist capability with defined scopes of work, reduce delivery and compliance risk and support a diverse and competitive supply chain. The PME uses a structured Yes / No / Maybe response format, with light operational prompts included for context only.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-05a1b6
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/007697-2026
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK2 - Preliminary Market Engagement Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

42 - Industrial machinery

45 - Construction work

50 - Repair and maintenance services

CPV Codes

42520000 - Ventilation equipment

45331210 - Ventilation installation work

50000000 - Repair and maintenance services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
28 Jan 20263 weeks ago
Submission Deadline
Not specified
Future Notice Date
24 Feb 20261 day to go
Award Date
Not specified
Contract Period
12 Jul 2026 - 12 Jul 2034 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Planned
Lots Status
Planned
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
LONDON & QUADRANT HOUSING TRUST
Contact Name
Morris Williams
Contact Email
morriswilliams@lqgroup.org.uk
Contact Phone
02081891703

Buyer Location

Locality
LONDON
Postcode
E15 4PN
Post Town
East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI41 Hackney and Newham
Delivery Location
TLC North East (England), TLH East (England), TLI London, TLJ South East (England)
Local Authority
Newham
Electoral Ward
Stratford
Westminster Constituency
Stratford and Bow

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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