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The Provision of Journey Planning, Mobile Ticketing and Mobile Application

West Midlands Combined Authority

This public procurement record has 4 releases in its history.

Tender

05 Jun 2026 at 11:38

UK4 - Tender Notice
Planning

24 Apr 2026 at 14:12

UK1 - Pipeline Notice
Planning

18 Nov 2025 at 10:35

UK2 - Preliminary Market Engagement Notice
Planning

25 Sep 2025 at 14:25

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

The West Midlands Combined Authority (WMCA) is in the process of tendering for a significant contract titled "The Provision of Journey Planning, Mobile Ticketing and Mobile Application." This procurement is aimed at unifying transport-related digital solutions across the region, focusing on journey planning and mobile ticketing to streamline customer experiences. The tender is divided into three lots, covering journey planning, mobile ticketing backoffice solutions, and a mobile app. The procurement stage is currently active, with the submission deadline for tenders being the 6th of July 2026. This initiative promises significant potential benefits for improving public transport utility in the region, aligning with the strategic transport objectives of Transport for West Midlands (TfWM). The contract, considered a major services procurement, will be conducted through an open competitive procedure, offering substantial opportunities for businesses in Birmingham and the broader UKG region.

This tender presents a substantial growth opportunity for businesses involved in custom software development, system and support services, and transport technology solutions. Small and medium-sized enterprises (SMEs) are particularly encouraged to apply, with the procurement process structured to accommodate competitive flexibility. Successful bidders will benefit not only from a contract potentially totalling over £5 million but also from the opportunity to influence and enhance the digital mobility landscape in a major UK region. The division into lots allows businesses specialising in specific areas, such as app development or ticketing systems, to leverage their expertise and enhance their portfolio through collaboration with a major public authority.

How relevant is this notice?

Notice Information

Notice Title

The Provision of Journey Planning, Mobile Ticketing and Mobile Application

Notice Description

The West Midlands Travel App (WMTA) Project aims to replace our current fragmented transport information with a simple, trusted, and dependable digital solution. Acting for its customers, Transport for West Midlands (TfWM) seeks a unified platform that simplifies the end-to-end customer experience for journey planning and mobile ticketing. By providing intelligent journey planning, accurate live updates, and easy mobile ticketing, the solution supports TfWM's strategic objective to increase the use of public transport. This initiative is a foundational step towards delivering a cohesive and modern transport network, supporting bus franchising goals and our Local Transport Plan. The platform's ability to be a reliable, day-to-day tool for customers will allow TfWM to capture more valuable insights into customer behaviour, thereby supporting future enhancements and investment.

Lot Information

Journey Planning

A journey planning solution is required to provide customers with comprehensive, real-time, and multi-modal journey planning information. It shall include search filtering options that enable customers to identify journeys that best meet their needs, including accessible journey options.

Renewal: Contract can be extended for one 12 month period only, taking the maximum term up to 4 years.

Mobile Ticketing Backoffice Solution

The mobile ticketing solution will provide a backend solution (MTBS) that must securely manage all core ticketing system functions. It will serve as the backend system for ticketing lifecycles, payment processing, customer accounts and configurable commercial logic. The MTBS will handle all the critical account, product, ticketing, payment and support functions that are utilised by customers through TfWM apps and websites, with the ability to be expanded into other retail channels.

Renewal: Contract can be extended for one 12 month period only, taking the maximum term up to 4 years.

Mobile App

The app will be TfWM's primary customer-facing solution, providing a seamless and secure experience for customers to plan their journeys and purchase products on iOS and Android devices. These functions will be supported by additional features such as account management (personal details, payment details, communication preferences), help & support, and access to additional travel related information. The new mobile app shall support all features and capabilities of journey planning and mobile ticketing as outlined in the specification and requirements documents.

Renewal: Contract can be extended for one 12 month period only, taking the maximum term up to 4 years.

Planning Information

To express and interest and participate in this market engagement, please complete the Microsoft Form (link below): https://forms.office.com/e/gXYTVgUd2H The link may need to be copied into a web browser. It will not be possible to submit your response after midday on 2 December 2025. Please note, any data provided within the Form is for information purposes only and will not be assessed or form part of the tender process. Completion of the form is voluntary and will not be used to limit competition in any way.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-05a238
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/053252-2026
Current Stage
Tender
All Stages
Planning, Tender

Procurement Classification

Notice Type
UK4 - Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Competitive flexible procedure
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72230000 - Custom software development services

72250000 - System and support services

Notice Value(s)

Tender Value
£4,376,212 £1M-£10M
Lots Value
£4,376,212 £1M-£10M
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
5 Jun 20262 months ago
Submission Deadline
6 Jul 2026Expired
Future Notice Date
6 May 2026Expired
Award Date
Not specified
Contract Period
10 Nov 2026 - 9 Nov 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
West Midlands Combined Authority
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BIRMINGHAM
Postcode
B19 3SD
Postcode Area
Birmingham
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG31 Birmingham
Delivery Location
TLG West Midlands (England)
Local Authority
Birmingham
Electoral Ward
Newtown
Westminster Constituency
Birmingham Ladywood

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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