Planning

The Provision of Journey Planning, Mobile Ticketing and Mobile Application

WEST MIDLANDS COMBINED AUTHORITY

This public procurement record has 3 releases in its history.

Planning

24 Apr 2026 at 13:12

UK1 - Pipeline Notice
Planning

18 Nov 2025 at 10:35

UK2 - Preliminary Market Engagement Notice
Planning

25 Sep 2025 at 13:25

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

West Midlands Combined Authority is preparing a procurement process for the "Provision of Journey Planning, Mobile Ticketing and Mobile Application," aimed at enhancing digital mobility across the region, with a focus on public transport adoption and bus franchising. This initiative is in the planning stage, with future notices scheduled to be communicated, and the contract expected to start on 10th November 2026. It targets the transport and software industries with a competitive flexible procedure, and has a broader value estimation of £5,251,200, including locations across the UK. The effort aligns with Transport for West Midlands' strategic goals, supporting a cohesive and modern transport network that is consumer-centric and delivers real-time data alongside seamless mobile ticketing solutions.

This tender represents an opportunity for businesses involved in transport tickets, software packages, and public road transport services to enter the public sector market. Companies that can deliver scalable and secure digital solutions that integrate real-time data and support account-based ticketing systems are well-positioned to compete. The platform's foundational vision involves comprehensive CRM functionality and a robust infrastructure, implying that enterprises with expertise in CRM, mobile ticketing, and scalable IT solutions will be an excellent fit. The procurement, being planned under the competitive flexible procedure, encourages participation from diverse vendors, providing ample opportunity for small and medium enterprises, as well as entities from the voluntary, community and social enterprise sector, to contribute their innovative solutions and drive growth in digital mobility domains.

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How relevant is this notice?

Notice Information

Notice Title

The Provision of Journey Planning, Mobile Ticketing and Mobile Application

Notice Description

Transport for West Midlands (TfWM), part of the West Midlands Combined Authority (WMCA), is seeking to engage with the market for a requirement regarding digital mobility across the region through Digital Ticketing & Journey Planning. The requirement will aim to deliver a unified, customer centric solution for journey planning and mobile ticketing that supports WMCA's strategic goals around public transport adoption, bus franchising, and the Local Transport Plan. By providing intelligent journey planning, accurate live updates, and easy mobile ticketing, the solution required will be to support TfWM's strategic objective to increase the use of public transport. This initiative is a foundational step towards delivering a cohesive and modern transport network, supporting bus franchising goals and our Local Transport Plan. TfWM are investigating the use of a day-to-day tool for customers that will allow TfWM to capture more valuable insights into behaviours, thereby supporting future enhancements and investment. TfWM's vision is to deliver a platform that: * Provides seamless mobile ticketing and journey planning across multiple transport modes. (For launch this must be ticketing across bus as a minimum) * Integrates real-time data and customer insights * Supports account-based ticketing and CRM functionality * Is scalable, secure, and interoperable with existing infrastructure * Enables future integration with WMCA's strategic CRM and payment systems.

Planning Information

To express and interest and participate in this market engagement, please complete the Microsoft Form (link below): https://forms.office.com/e/gXYTVgUd2H The link may need to be copied into a web browser. It will not be possible to submit your response after midday on 2 December 2025. Please note, any data provided within the Form is for information purposes only and will not be assessed or form part of the tender process. Completion of the form is voluntary and will not be used to limit competition in any way.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-05a238
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/037621-2026
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK1 - Pipeline Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Competitive flexible procedure
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

34 - Transport equipment and auxiliary products to transportation

48 - Software package and information systems

60 - Transport services (excl. Waste transport)

CPV Codes

34980000 - Transport tickets

48000000 - Software package and information systems

60112000 - Public road transport services

Notice Value(s)

Tender Value
£4,376,000 £1M-£10M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
24 Apr 2026Today
Submission Deadline
Not specified
Future Notice Date
6 May 20262 weeks to go
Award Date
Not specified
Contract Period
10 Nov 2026 - 9 Nov 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Planned
Lots Status
Planned
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
WEST MIDLANDS COMBINED AUTHORITY
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BIRMINGHAM
Postcode
B19 3SD
Post Town
Birmingham
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG31 Birmingham
Delivery Location
TLG West Midlands (England), TLG3 West Midlands
Local Authority
Birmingham
Electoral Ward
Newtown
Westminster Constituency
Birmingham Ladywood

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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