Tender

Digital Transformation Solutions and Enterprise Services

KENT COUNTY COUNCIL (T/A PROCUREMENT SERVICES)

This public procurement record has 1 release in its history.

Tender

03 Oct 2025 at 18:06

Summary of the contracting process

Kent County Council, through its Procurement Services division, has initiated a tender for "Digital Transformation Solutions and Enterprise Services," targeting organisations engaged in IT services. This procurement process falls under the broader category of services and is currently at the tender stage. The opportunity encompasses a substantial framework designed to assist public sector entities with digital transformation and modernisation efforts, with a total estimated value of £700 million (excluding VAT). Situated in West Malling, United Kingdom, this opportunity is being conducted through an open procedure, with key dates including the tender period closing on 3rd November 2025 and the framework's intended award by 5th January 2026.

The tender presents significant business growth potential, especially for organisations specialising in IT services, software development, and consultancy. Five distinct lots classify a range of services, such as digital service transformation, IT and cloud services, financial operations, and strategic public sector consultancy. This structure allows diverse businesses, from SMEs to larger entities capable of delivering comprehensive IT solutions, to participate. The framework's conditions include opportunities for direct award and further competition, facilitating entry for various companies striving to supply innovative digital and consultancy services to public sector clients.

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Notice Title

Digital Transformation Solutions and Enterprise Services

Notice Description

This Framework provides a compliant, flexible, and outcomes-focused route to market for public sector organisations seeking to deliver digital transformation, operational modernisation, and strategic reform. It supports both targeted interventions and end-to-end delivery models across core service areas. To view this notice, please click here: https://csg.delta-esourcing.com/delta/viewNotice.html?noticeId=982769817

Lot Information

Digital and Service Transformation

This Lot covers services including, but not limited to, the design, delivery, and improvement of digital services and platforms across the public sector. Suppliers must be capable of delivering a full range of the following services, either directly or via a sub-contractor, if they are awarded onto the Framework: *Agile delivery and multidisciplinary teams *AI, RPA, chatbots, and workflow automation *Behavioural insights and user research *Consultancy *CRM systems, customer portals, and online journeys *Digital inclusion and accessibility *Digital strategy and service design *Low-code / no-code platforms *Legacy system replacement and integration *Operational support including hybrid mail services

IT, Cloud, and Cyber Services

This Lot covers services including, but not limited to, the design, delivery, and management of digital infrastructure, cloud environments, and cyber security across public sector organisations. Suppliers must be capable of delivering a full range of the following services, either directly or via a sub-contractor, if they are awarded onto the Framework: *Cloud infrastructure, migration, hosting, and hybrid IT models *Consultancy *Cyber security audits, SOC, and penetration testing *Disaster recovery and business continuity *Integration with estates and smart building technologies *IT operations automation (e.g. predictive maintenance) *Managed IT services and support desks *Network and device management *Smart workplace and connectivity solutions

People, Payroll, Pensions and Financial operations

This Lot covers services including, but not limited to, the transformation and management of public sector people operations, payroll, pensions, and procurement/payment functions. Suppliers must be capable of delivering a full range of the following services, either directly or via a sub-contractor, if they are awarded onto the Framework: *AI tools for financial analytics *AI tools for workforce planning *Consultancy *Digital Interviewing Solutions *ERP/finance system integration and workflow design *HR strategy and workforce transformation *Learning & development, performance management *Managed payroll and pensions services *Payment services (e.g. BACS, payment gateways, Open Banking) *Purchase-to-Pay (P2P) and invoice automation platforms *Recruitment and onboarding platforms *TUPE and workforce transition support

Estates, Facilities and Asset Management Technology

This Lot covers services including, but not limited to, the use of technology, data, and automation to support smart estates management, statutory compliance, and Net Zero delivery. Suppliers must be capable of delivering a full range of the following services, either directly or via a sub-contractor, if they are awarded onto the Framework: *Asset register digitisation and lifecycle planning *Building Management Systems (BMS) and automation *CAFM platforms for planned and reactive maintenance *Consultancy *Estates dashboards and compliance tracking *Integration with digital and finance infrastructure *IoT sensors (e.g. fire, legionella, occupancy, energy) *Predictive maintenance and analytics platforms *Smart lighting, heating and energy optimisation systems

Strategic Consultancy and Public Sector Reform

This Lot covers services including, but not limited to, strategic consultancy, organisational reform, and major transformation programme support across the public sector. Suppliers must be capable of delivering a full range of the following services, either directly or via a sub-contractor, if they are awarded onto the Framework: *Business case development (Five Case Model / Green Book) *Equality, diversity, inclusion, and digital inclusion strategies *Governance, devolution, and partnership planning *ICS and health & care integration strategies *Innovation advisory and system redesign *Net Zero strategy and cross-sector collaboration *Organisational strategy and operating model reviews *Portfolio and programme management *Regeneration, levelling up, and place-based design

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-05a854
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/062339-2025
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
UK4 - Tender Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

35 - Security, fire-fighting, police and defence equipment

45 - Construction work

48 - Software package and information systems

50 - Repair and maintenance services

66 - Financial and insurance services

70 - Real estate services

71 - Architectural, construction, engineering and inspection services

72 - IT services: consulting, software development, Internet and support

73 - Research and development services and related consultancy services

75 - Administration, defence and social security services

77 - Agricultural, forestry, horticultural, aquacultural and apicultural services

79 - Business services: law, marketing, consulting, recruitment, printing and security

90 - Sewage, refuse, cleaning and environmental services


CPV Codes

35120000 - Surveillance and security systems and devices

45310000 - Electrical installation work

48000000 - Software package and information systems

50700000 - Repair and maintenance services of building installations

66100000 - Banking and investment services

66110000 - Banking services

66120000 - Investment banking services and related services

66140000 - Portfolio management services

66171000 - Financial consultancy services

66520000 - Pension services

66522000 - Group pension services

70300000 - Real estate agency services on a fee or contract basis

71314300 - Energy-efficiency consultancy services

72000000 - IT services: consulting, software development, Internet and support

72100000 - Hardware consultancy services

72200000 - Software programming and consultancy services

72212000 - Programming services of application software

72212200 - Networking, Internet and intranet software development services

72220000 - Systems and technical consultancy services

72221000 - Business analysis consultancy services

72222300 - Information technology services

72223000 - Information technology requirements review services

72224000 - Project management consultancy services

72230000 - Custom software development services

72240000 - Systems analysis and programming services

72250000 - System and support services

72253000 - Helpdesk and support services

72260000 - Software-related services

72261000 - Software support services

72262000 - Software development services

72263000 - Software implementation services

72266000 - Software consultancy services

72300000 - Data services

72500000 - Computer-related services

72510000 - Computer-related management services

72590000 - Computer-related professional services

72600000 - Computer support and consultancy services

72800000 - Computer audit and testing services

73000000 - Research and development services and related consultancy services

73220000 - Development consultancy services

75100000 - Administration services

77314000 - Grounds maintenance services

79200000 - Accounting, auditing and fiscal services

79210000 - Accounting and auditing services

79211110 - Payroll management services

79212000 - Auditing services

79221000 - Tax consultancy services

79222000 - Tax-return preparation services

79315000 - Social research services

79400000 - Business and management consultancy and related services

79410000 - Business and management consultancy services

79411000 - General management consultancy services

79411100 - Business development consultancy services

79412000 - Financial management consultancy services

79413000 - Marketing management consultancy services

79414000 - Human resources management consultancy services

79415000 - Production management consultancy services

79416000 - Public relations services

79417000 - Safety consultancy services

79418000 - Procurement consultancy services

79419000 - Evaluation consultancy services

79421000 - Project-management services other than for construction work

79430000 - Crisis management services

79600000 - Recruitment services

79610000 - Placement services of personnel

79993100 - Facilities management services

90500000 - Refuse and waste related services

90700000 - Environmental services

90910000 - Cleaning services

Notice Value(s)

Tender Value
£700,000,000 £100M-£1B
Lots Value
£700,000,000 £100M-£1B
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
3 Oct 20254 months ago
Submission Deadline
3 Nov 2025Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
1 Feb 2026 - 31 Jan 2030 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
KENT COUNTY COUNCIL (T/A PROCUREMENT SERVICES)
Contact Name
Jennifer Ware
Contact Email
jennifer.ware@csltd.org.uk
Contact Phone
Not specified

Buyer Location

Locality
WEST MALLING
Postcode
ME19 4YT
Post Town
Rochester
Country
England

Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ4 Kent
Small Region (ITL 3)
TLJ46 West Kent
Delivery Location
Not specified

Local Authority
Tonbridge and Malling
Electoral Ward
Kings Hill
Westminster Constituency
Maidstone and Malling

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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                        }
                    ]
                },
                "suitability": {
                    "sme": true
                },
                "contractPeriod": {
                    "startDate": "2026-02-01T00:00:00+00:00",
                    "endDate": "2030-01-31T23:59:59+00:00"
                }
            },
            {
                "id": "2",
                "title": "IT, Cloud, and Cyber Services",
                "description": "This Lot covers services including, but not limited to, the design, delivery, and management of digital infrastructure, cloud environments, and cyber security across public sector organisations. Suppliers must be capable of delivering a full range of the following services, either directly or via a sub-contractor, if they are awarded onto the Framework: *Cloud infrastructure, migration, hosting, and hybrid IT models *Consultancy *Cyber security audits, SOC, and penetration testing *Disaster recovery and business continuity *Integration with estates and smart building technologies *IT operations automation (e.g. predictive maintenance) *Managed IT services and support desks *Network and device management *Smart workplace and connectivity solutions",
                "status": "active",
                "value": {
                    "amountGross": 210000000,
                    "amount": 175000000,
                    "currency": "GBP"
                },
                "awardCriteria": {
                    "criteria": [
                        {
                            "type": "price",
                            "name": "Pricing",
                            "numbers": [
                                {
                                    "number": 30,
                                    "weight": "percentageExact"
                                }
                            ]
                        },
                        {
                            "type": "quality",
                            "name": "Social Value",
                            "numbers": [
                                {
                                    "number": 10,
                                    "weight": "percentageExact"
                                }
                            ]
                        },
                        {
                            "type": "quality",
                            "name": "Quality",
                            "numbers": [
                                {
                                    "number": 60,
                                    "weight": "percentageExact"
                                }
                            ]
                        }
                    ]
                },
                "suitability": {
                    "sme": true,
                    "vcse": true
                },
                "contractPeriod": {
                    "startDate": "2026-02-01T00:00:00+00:00",
                    "endDate": "2030-01-31T23:59:59+00:00"
                }
            },
            {
                "id": "3",
                "title": "People, Payroll, Pensions and Financial operations",
                "description": "This Lot covers services including, but not limited to, the transformation and management of public sector people operations, payroll, pensions, and procurement/payment functions. Suppliers must be capable of delivering a full range of the following services, either directly or via a sub-contractor, if they are awarded onto the Framework: *AI tools for financial analytics *AI tools for workforce planning *Consultancy *Digital Interviewing Solutions *ERP/finance system integration and workflow design *HR strategy and workforce transformation *Learning & development, performance management *Managed payroll and pensions services *Payment services (e.g. BACS, payment gateways, Open Banking) *Purchase-to-Pay (P2P) and invoice automation platforms *Recruitment and onboarding platforms *TUPE and workforce transition support",
                "status": "active",
                "value": {
                    "amountGross": 120000000,
                    "amount": 100000000,
                    "currency": "GBP"
                },
                "awardCriteria": {
                    "criteria": [
                        {
                            "type": "price",
                            "name": "Pricing",
                            "numbers": [
                                {
                                    "number": 30,
                                    "weight": "percentageExact"
                                }
                            ]
                        },
                        {
                            "type": "quality",
                            "name": "Social Value",
                            "numbers": [
                                {
                                    "number": 10,
                                    "weight": "percentageExact"
                                }
                            ]
                        },
                        {
                            "type": "quality",
                            "name": "Quality",
                            "numbers": [
                                {
                                    "number": 60,
                                    "weight": "percentageExact"
                                }
                            ]
                        }
                    ]
                },
                "suitability": {
                    "sme": true,
                    "vcse": true
                },
                "contractPeriod": {
                    "startDate": "2026-02-01T00:00:00+00:00",
                    "endDate": "2030-01-31T23:59:59+00:00"
                }
            },
            {
                "id": "4",
                "title": "Estates, Facilities and Asset Management Technology",
                "description": "This Lot covers services including, but not limited to, the use of technology, data, and automation to support smart estates management, statutory compliance, and Net Zero delivery. Suppliers must be capable of delivering a full range of the following services, either directly or via a sub-contractor, if they are awarded onto the Framework: *Asset register digitisation and lifecycle planning *Building Management Systems (BMS) and automation *CAFM platforms for planned and reactive maintenance *Consultancy *Estates dashboards and compliance tracking *Integration with digital and finance infrastructure *IoT sensors (e.g. fire, legionella, occupancy, energy) *Predictive maintenance and analytics platforms *Smart lighting, heating and energy optimisation systems",
                "status": "active",
                "value": {
                    "amountGross": 150000000,
                    "amount": 125000000,
                    "currency": "GBP"
                },
                "awardCriteria": {
                    "criteria": [
                        {
                            "type": "price",
                            "name": "Pricing",
                            "numbers": [
                                {
                                    "number": 30,
                                    "weight": "percentageExact"
                                }
                            ]
                        },
                        {
                            "type": "quality",
                            "name": "Social Value",
                            "numbers": [
                                {
                                    "number": 10,
                                    "weight": "percentageExact"
                                }
                            ]
                        },
                        {
                            "type": "quality",
                            "name": "Quality",
                            "numbers": [
                                {
                                    "number": 60,
                                    "weight": "percentageExact"
                                }
                            ]
                        }
                    ]
                },
                "suitability": {
                    "sme": true,
                    "vcse": true
                },
                "contractPeriod": {
                    "startDate": "2026-02-01T00:00:00+00:00",
                    "endDate": "2030-01-31T23:59:59+00:00"
                }
            },
            {
                "id": "5",
                "title": "Strategic Consultancy and Public Sector Reform",
                "description": "This Lot covers services including, but not limited to, strategic consultancy, organisational reform, and major transformation programme support across the public sector. Suppliers must be capable of delivering a full range of the following services, either directly or via a sub-contractor, if they are awarded onto the Framework: *Business case development (Five Case Model / Green Book) *Equality, diversity, inclusion, and digital inclusion strategies *Governance, devolution, and partnership planning *ICS and health & care integration strategies *Innovation advisory and system redesign *Net Zero strategy and cross-sector collaboration *Organisational strategy and operating model reviews *Portfolio and programme management *Regeneration, levelling up, and place-based design",
                "status": "active",
                "value": {
                    "amountGross": 150000000,
                    "amount": 125000000,
                    "currency": "GBP"
                },
                "awardCriteria": {
                    "criteria": [
                        {
                            "type": "price",
                            "name": "Pricing",
                            "numbers": [
                                {
                                    "number": 30,
                                    "weight": "percentageExact"
                                }
                            ]
                        },
                        {
                            "type": "quality",
                            "name": "Social Value",
                            "numbers": [
                                {
                                    "number": 10,
                                    "weight": "percentageExact"
                                }
                            ]
                        },
                        {
                            "type": "quality",
                            "name": "Quality",
                            "numbers": [
                                {
                                    "number": 60,
                                    "weight": "percentageExact"
                                }
                            ]
                        }
                    ]
                },
                "suitability": {
                    "sme": true,
                    "vcse": true
                },
                "contractPeriod": {
                    "startDate": "2026-02-01T00:00:00+00:00",
                    "endDate": "2030-01-31T23:59:59+00:00"
                }
            }
        ],
        "documents": [
            {
                "id": "conflictOfInterest",
                "documentType": "conflictOfInterest",
                "description": "Not published"
            },
            {
                "id": "062339-2025",
                "documentType": "tenderNotice",
                "noticeType": "UK4",
                "description": "Tender notice on Find a Tender",
                "url": "https://www.find-tender.service.gov.uk/Notice/062339-2025",
                "datePublished": "2025-10-03T19:06:25+01:00",
                "format": "text/html"
            }
        ]
    },
    "language": "en"
}