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Acquisition and Implementation of a Billing and Customer Management System for a Gas Supply Company

FIRMUS ENERGY (SUPPLY) LIMITED

This public procurement record has 1 release in its history.

AwardUpdate

07 Oct 2025 at 15:55

Award Notice
Summary of the contracting process

The public procurement contracting process involves Firmus Energy (Supply) Limited as the buying organisation, seeking services for the "Acquisition and Implementation of a Billing and Customer Management System" for a gas supply company. The procurement falls under the IT services industry category and is based in Antrim, UK. Currently at the award stage, this tender involves a contract that was signed on 10 December 2019 and has seen several amendments extending its duration, the latest being on 10 September 2025. The main procurement category is services, specifically dealing with IT consulting, software development, customer management, and related support systems. The procurement method involved is a direct award, with Lognet Billing Limited winning the tender as the supplier.

This tender presents significant opportunities for businesses specialising in complex IT systems, particularly those offering specialised software services for utility providers. With FES's requirement for a highly customised billing and customer management solution that adapts to Northern Ireland's regulatory framework, businesses with expertise in bespoke system development and regulatory compliance are well-positioned to compete. Companies that can offer integrated solutions for transaction processing, customer relations, and financial system management will find growth potential in this long-term project, especially given the strategic partnership with Lognet Billing Limited, which handles the unique demands of the region's gas market regulations. Firms capable of delivering ongoing support and customisation will be ideal partners in ensuring the robustness and adaptability of the system over the contract's extended duration.

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Notice Information

Notice Title

Acquisition and Implementation of a Billing and Customer Management System for a Gas Supply Company

Notice Description

Lot Information

Lot 1

Acquisition and Implementation of a Billing and Customer Management System for a Gas Supply Company

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-05a9d0
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/062985-2025
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

CPV Codes

48100000 - Industry specific software package

48217000 - Transaction-processing software package

48333000 - Contact management software package

48442000 - Financial systems software package

48445000 - Customer Relation Management software package

48612000 - Database-management system

48613000 - Electronic data management (EDM)

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£2,800,000 £1M-£10M

Notice Dates

Publication Date
7 Oct 202510 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
10 Dec 20196 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Not Specified
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
FIRMUS ENERGY (SUPPLY) LIMITED
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
E14 5HU
Postcode Area
East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI42 Tower Hamlets
Delivery Location
TLN0D Antrim and Newtownabbey
Local Authority
Tower Hamlets
Electoral Ward
Canary Wharf
Westminster Constituency
Poplar and Limehouse

Supplier Information

Number of Suppliers
1
Supplier Name

Lognet Billing Limited

Further Information

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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