Tender

Records Information Management, Digital Solutions and Associated Services 2 - Version 2

CROWN COMMERCIAL SERVICE

This public procurement record has 1 release in its history.

Tender

08 Oct 2025 at 12:01

Summary of the contracting process

The Crown Commercial Service, a central government public authority based in Liverpool, UK, is currently in the tender stage of their procurement process for the "Records Information Management, Digital Solutions and Associated Services 2 - Version 2" framework. This procurement, with an ID of RM6346, focuses on services in the software and information systems industry. The framework encompasses a variety of services including records management, digital solutions, cloud-based hosting, and associated data entry services. Key dates for interested parties include the tender closing on 3 November 2025 and the enquiry period ending on 21 October 2025. This open procurement method anticipates a maximum of 22 participants and aims to start contract implementation from March 2026, making services available across the UK, Guernsey, Isle of Man, and Jersey.

This procurement offers significant business growth opportunities for companies specialising in digital workflow solutions, records information management, and technical resources provision. SMEs and VCSEs are particularly encouraged to participate, with the framework allowing a range of diversified service offerings within a competitive market environment. Businesses skilled in scanning, data management, and secure shredding are well-suited to benefit from this multi-million GBP procurement, which also includes lucrative opportunities for those capable of servicing the NHS through off-site records management. The open procedure method ensures a transparent selection process, allowing businesses to leverage their expertise to secure long-term government contracts.

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Notice Title

Records Information Management, Digital Solutions and Associated Services 2 - Version 2

Notice Description

This framework is for the provision of records information management, and digital solutions, covering a wide range of services, including: * storage * scanning (on demand and bulk) * shredding, destruction and disposal * digital workflow solutions * hybrid mail, inbound and outbound mail and data entry services * cloud based hosting (SaaS)solution * 3rd party interim technical resources * specialist records management services supporting Public Records Act (cataloging, listing, appraisal and selection, sensitivity review and record preparation services) * NHS Preparation of Patient Record Preparation services Details of previous procurement notices and pre-market engagement relating to the RM6346 Records Information Management, Digital Solutions and Associated Services 2 framework can be found at https://www.find-tender.service.gov.uk/Search under Procurement identifier (OCID): ocds-h6vhtk-0503c8.

Lot Information

Records Information Management Services

Records Information Management Services 1. Off Site RIM Services 2. Off Site Inactive Records 3. On/Off Site Secure Shredding, Destruction & Disposal 4. On/Off/Combination RIM Services 5. On/Off Site Scanning Services A framework contract will be awarded to a maximum of 6 bidders for Lot 1.

Combined Digital Workflow, Cloud Based Hosting and Records Information Management Services

Combined Digital Workflow, Cloud Based Hosting and Records Information Management Services 1. Digital Workflow 2. Cloud Based Hosting 3. Scanning 4. Interim Technical Resources 5. Off Site RIM Services 6. Off Site Storage of Inactive Records 7. Secure Shredding, Destruction & Disposal 8. Off/On Site Combined RIM Services A framework contract will be awarded to a maximum of 6 bidders for Lot 2.

Full Management of National Health Service (NHS) Patient Records (Off Site)

Full Management of National Health Service (NHS) Patient Records (Off Site) 1. Clinic Prep & Mgmt of NHS Patient Records 2. Digitisation of Patient records 3. Off Site Storage 4. 3rd Party Interim Resources Scanning Services 5. On Site managed Service 6. Shredding, Destruction & Disposal (On/Off Site) A framework contract will be awarded to a maximum of 6 bidders for Lot 3

Specialist Records Management Services

Specialist Records Management Services 1. Listing 2. Cataloguing 3. Appraisal & Selection 4. Sensitivity Review 5. Records Preparation A framework contract will be awarded to a maximum of 4 bidders for Lot 4.

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-05aa81
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/063279-2025
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
UK4 - Tender Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

63 - Supporting and auxiliary transport services; travel agencies services

64 - Postal and telecommunications services

72 - IT services: consulting, software development, Internet and support

79 - Business services: law, marketing, consulting, recruitment, printing and security

92 - Recreational, cultural and sporting services


CPV Codes

48000000 - Software package and information systems

48311000 - Document management software package

48613000 - Electronic data management (EDM)

63120000 - Storage and warehousing services

63121000 - Storage and retrieval services

64216200 - Electronic information services

72212780 - System, storage and content management software development services

72220000 - Systems and technical consultancy services

72312000 - Data entry services

72312100 - Data preparation services

72312200 - Optical character recognition services

72313000 - Data capture services

72512000 - Document management services

79131000 - Documentation services

79212000 - Auditing services

79212200 - Internal audit services

79311000 - Survey services

79311200 - Survey conduction services

79410000 - Business and management consultancy services

79995100 - Archiving services

79995200 - Cataloguing services

79996100 - Records management

79999100 - Scanning services

92512000 - Archive services

Notice Value(s)

Tender Value
£500,000,000 £100M-£1B
Lots Value
£500,000,000 £100M-£1B
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
8 Oct 20254 months ago
Submission Deadline
3 Nov 2025Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
23 Mar 2026 - 22 Mar 2030 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
CROWN COMMERCIAL SERVICE
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LIVERPOOL
Postcode
L3 9PP
Post Town
Liverpool
Country
England

Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD7 Merseyside
Small Region (ITL 3)
TLD72 Liverpool
Delivery Location
Not specified

Local Authority
Liverpool
Electoral Ward
City Centre North
Westminster Constituency
Liverpool Riverside

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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                            "description": "You must read the Attachment 2d Quality questionnaire for the details of this question's requirement, response guidance and marking scheme",
                            "numbers": [
                                {
                                    "number": 25,
                                    "weight": "percentageExact"
                                }
                            ]
                        },
                        {
                            "type": "price",
                            "name": "Price",
                            "description": "You must read the Attachment 2d Quality questionnaire for the details of this question's requirement, response guidance and marking scheme",
                            "numbers": [
                                {
                                    "number": 50,
                                    "weight": "percentageExact"
                                }
                            ]
                        }
                    ]
                },
                "selectionCriteria": {
                    "criteria": [
                        {
                            "type": "economic",
                            "description": "The conditions of participation relating to the legal and financial capacity are set out in the ITT, in the procurement specific questionnaire. The conditions of participation will be assessed in accordance with the assessment methodologies detailed in the procurement specific questionnaire and Attachment 2 How to tender."
                        },
                        {
                            "type": "technical",
                            "description": "The conditions of participation relating to technical capability are set out in the ITT, in the procurement specific questionnaire. The conditions of participation will be assessed in accordance with the assessment methodologies detailed in the procurement specific questionnaire and Attachment 2 How to tender."
                        }
                    ]
                },
                "suitability": {
                    "sme": true,
                    "vcse": true
                },
                "contractPeriod": {
                    "startDate": "2026-03-23T00:00:00Z",
                    "endDate": "2030-03-22T23:59:59Z"
                }
            },
            {
                "id": "3",
                "title": "Full Management of National Health Service (NHS) Patient Records (Off Site)",
                "description": "Full Management of National Health Service (NHS) Patient Records (Off Site) 1. Clinic Prep & Mgmt of NHS Patient Records 2. Digitisation of Patient records 3. Off Site Storage 4. 3rd Party Interim Resources Scanning Services 5. On Site managed Service 6. Shredding, Destruction & Disposal (On/Off Site) A framework contract will be awarded to a maximum of 6 bidders for Lot 3",
                "status": "active",
                "value": {
                    "amountGross": 120000000,
                    "amount": 100000000,
                    "currency": "GBP"
                },
                "awardCriteria": {
                    "criteria": [
                        {
                            "type": "quality",
                            "name": "Social Value Delivery",
                            "description": "You must read the Attachment 2d Quality questionnaire for the details of this question's requirement, response guidance and marking scheme",
                            "numbers": [
                                {
                                    "number": 10,
                                    "weight": "percentageExact"
                                }
                            ]
                        },
                        {
                            "type": "quality",
                            "name": "Contract Management",
                            "description": "You must read the Attachment 2d Quality questionnaire for the details of this question's requirement, response guidance and marking scheme",
                            "numbers": [
                                {
                                    "number": 15,
                                    "weight": "percentageExact"
                                }
                            ]
                        },
                        {
                            "type": "quality",
                            "name": "Supporting Buyers entering and exiting Call-Off Contracts",
                            "description": "You must read the Attachment 2d Quality questionnaire for the details of this question's requirement, response guidance and marking scheme",
                            "numbers": [
                                {
                                    "number": 25,
                                    "weight": "percentageExact"
                                }
                            ]
                        },
                        {
                            "type": "price",
                            "name": "Price",
                            "description": "You must read the Attachment 2d Quality questionnaire for the details of this question's requirement, response guidance and marking scheme",
                            "numbers": [
                                {
                                    "number": 50,
                                    "weight": "percentageExact"
                                }
                            ]
                        }
                    ]
                },
                "selectionCriteria": {
                    "criteria": [
                        {
                            "type": "economic",
                            "description": "The conditions of participation relating to the legal and financial capacity are set out in the ITT, in the procurement specific questionnaire. The conditions of participation will be assessed in accordance with the assessment methodologies detailed in the procurement specific questionnaire and Attachment 2 How to tender."
                        },
                        {
                            "type": "technical",
                            "description": "The conditions of participation relating to technical capability are set out in the ITT, in the procurement specific questionnaire. The conditions of participation will be assessed in accordance with the assessment methodologies detailed in the procurement specific questionnaire and Attachment 2 How to tender."
                        }
                    ]
                },
                "suitability": {
                    "sme": true,
                    "vcse": true
                },
                "contractPeriod": {
                    "startDate": "2026-03-23T00:00:00Z",
                    "endDate": "2030-03-22T23:59:59Z"
                }
            },
            {
                "id": "4",
                "title": "Specialist Records Management Services",
                "description": "Specialist Records Management Services 1. Listing 2. Cataloguing 3. Appraisal & Selection 4. Sensitivity Review 5. Records Preparation A framework contract will be awarded to a maximum of 4 bidders for Lot 4.",
                "status": "active",
                "value": {
                    "amountGross": 60000000,
                    "amount": 50000000,
                    "currency": "GBP"
                },
                "awardCriteria": {
                    "criteria": [
                        {
                            "type": "quality",
                            "name": "Social Value Delivery",
                            "description": "You must read the Attachment 2d Quality questionnaire for the details of this question's requirement, response guidance and marking scheme",
                            "numbers": [
                                {
                                    "number": 10,
                                    "weight": "percentageExact"
                                }
                            ]
                        },
                        {
                            "type": "quality",
                            "name": "Contract Management",
                            "description": "You must read the Attachment 2d Quality questionnaire for the details of this question's requirement, response guidance and marking scheme",
                            "numbers": [
                                {
                                    "number": 15,
                                    "weight": "percentageExact"
                                }
                            ]
                        },
                        {
                            "type": "quality",
                            "name": "Specialist Records Management Services",
                            "description": "You must read the Attachment 2d Quality questionnaire for the details of this question's requirement, response guidance and marking scheme",
                            "numbers": [
                                {
                                    "number": 25,
                                    "weight": "percentageExact"
                                }
                            ]
                        },
                        {
                            "type": "price",
                            "name": "Price",
                            "description": "You must read the Attachment 2d Quality questionnaire for the details of this question's requirement, response guidance and marking scheme",
                            "numbers": [
                                {
                                    "number": 50,
                                    "weight": "percentageExact"
                                }
                            ]
                        }
                    ]
                },
                "selectionCriteria": {
                    "criteria": [
                        {
                            "type": "economic",
                            "description": "The conditions of participation relating to the legal and financial capacity are set out in the ITT, in the procurement specific questionnaire. The conditions of participation will be assessed in accordance with the assessment methodologies detailed in the procurement specific questionnaire and Attachment 2 How to tender."
                        },
                        {
                            "type": "technical",
                            "description": "The conditions of participation relating to technical capability are set out in the ITT, in the procurement specific questionnaire. The conditions of participation will be assessed in accordance with the assessment methodologies detailed in the procurement specific questionnaire and Attachment 2 How to tender."
                        }
                    ]
                },
                "suitability": {
                    "sme": true,
                    "vcse": true
                },
                "contractPeriod": {
                    "startDate": "2026-03-23T00:00:00Z",
                    "endDate": "2030-03-22T23:59:59Z"
                }
            }
        ],
        "documents": [
            {
                "id": "conflictOfInterest",
                "documentType": "conflictOfInterest",
                "description": "Not published"
            },
            {
                "id": "A-6054",
                "documentType": "biddingDocuments",
                "url": "https://www.find-tender.service.gov.uk/Notice/Attachment/A-6054",
                "format": "application/vnd.openxmlformats-officedocument.wordprocessingml.document"
            },
            {
                "id": "063279-2025",
                "documentType": "tenderNotice",
                "noticeType": "UK4",
                "description": "Tender notice on Find a Tender",
                "url": "https://www.find-tender.service.gov.uk/Notice/063279-2025",
                "datePublished": "2025-10-08T13:01:19+01:00",
                "format": "text/html"
            }
        ]
    },
    "language": "en"
}