Industrial Disease Claims Handling - TRGF3153

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-h6vhtk-05ac78-2026-06-17T16:09:39+01:00",
    "date": "2026-06-17T16:09:39+01:00",
    "ocid": "ocds-h6vhtk-05ac78",
    "initiationType": "tender",
    "parties": [
        {
            "id": "GB-PPON-PLTC-5358-LTWZ",
            "name": "Department for Transport",
            "identifier": {
                "scheme": "GB-PPON",
                "id": "PLTC-5358-LTWZ"
            },
            "address": {
                "streetAddress": "Great Minster House, 33 Horseferry Road",
                "locality": "London",
                "postalCode": "SW1P 4DR",
                "country": "GB",
                "countryName": "United Kingdom",
                "region": "UKI32"
            },
            "contactPoint": {
                "email": "dftc.procurement@dft.gov.uk"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "classifications": [
                    {
                        "id": "publicAuthorityCentralGovernment",
                        "scheme": "UK_CA_TYPE",
                        "description": "Public authority - central government"
                    }
                ]
            }
        },
        {
            "id": "GB-FTS-163532",
            "name": "Crawford & Company Adjusters (UK) Limited",
            "address": {
                "streetAddress": "Ashton House, Silbury Boulevard",
                "locality": "Milton Keynes",
                "postalCode": "MK9 2AH",
                "country": "GB",
                "countryName": "United Kingdom",
                "region": "UKJ12"
            },
            "contactPoint": {
                "email": "name@broadsporetpa.co.uk"
            },
            "roles": [
                "supplier"
            ],
            "details": {
                "scale": "large",
                "vcse": false
            }
        },
        {
            "id": "GB-COH-02908444",
            "name": "Crawford & Company Adjusters (UK) Limited",
            "identifier": {
                "scheme": "GB-COH",
                "id": "02908444"
            },
            "address": {
                "streetAddress": "Ashton House Central, Second Floor, 499 Silbury Blvd",
                "locality": "Milton Keynes",
                "postalCode": "MK9 2AH",
                "country": "GB",
                "countryName": "United Kingdom",
                "region": "UKJ12"
            },
            "contactPoint": {
                "email": "admin@crawco.co.uk"
            },
            "roles": [
                "supplier"
            ],
            "details": {
                "scale": "large",
                "vcse": false
            }
        }
    ],
    "buyer": {
        "id": "GB-PPON-PLTC-5358-LTWZ",
        "name": "Department for Transport"
    },
    "tender": {
        "id": "TRGF3153",
        "legalBasis": {
            "id": "2023/54",
            "scheme": "UKPGA",
            "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
        },
        "title": "Industrial Disease Claims Handling - TRGF3153",
        "description": "The Department for Transport intends to directly award a contract for the continued provision of claims handling services for Industrial Disease Claims received from former employees of British Railways Board to the incumbent supplier. This decision is made in accordance with the Procurement Act 2023, Schedule 5, Paragraph 7, which permits direct award where a change of supplier would result in disproportionate technical difficulties and operational disruption. The cost of handling the current portfolio of claims received on or before 31st October 2025 has already been paid in advance to the current supplier, covering the full lifecycle from registration to closure. Transitioning to a new supplier would require: * Duplicated fees for management of current portfolio of claims * Complex and resource-intensive transfer of sensitive case data * Operational disruption due to the potential need to manage two separate contracts with associated finance process, and on line databases. * TUPE Considerations: The incumbent supplier currently employs staff with specialist knowledge and experience of this work portfolio. A change in provider would trigger operation of TUPE Regulations, resulting in legal and operational complexities reinforcing the case for continuity of service. If a competitive tender were pursued, it would need to cover both the existing case portfolio and any new claims received on or after 1st November 2025. This would create the risk of double payment for the existing portfolio of cases with additional and unnecessary cost to the public purse, service fragmentation and stakeholder disruption. Supplier: Crawford & Company Adjusters (UK) Limited Anticipated Contract Award: 1st November 2025 Duration: 3-years Total Value excluding VAT: PS100k (below threshold for services)",
        "status": "complete",
        "procurementMethod": "direct",
        "procurementMethodDetails": "Below threshold - without competition",
        "lots": [
            {
                "id": "1",
                "status": "complete"
            }
        ]
    },
    "awards": [
        {
            "id": "1",
            "status": "pending",
            "value": {
                "amountGross": 120000,
                "amount": 100000,
                "currency": "GBP"
            },
            "mainProcurementCategory": "services",
            "aboveThreshold": false,
            "suppliers": [
                {
                    "id": "GB-FTS-163532",
                    "name": "Crawford & Company Adjusters (UK) Limited"
                }
            ],
            "items": [
                {
                    "id": "1",
                    "additionalClassifications": [
                        {
                            "scheme": "CPV",
                            "id": "66516500",
                            "description": "Professional liability insurance services"
                        }
                    ],
                    "relatedLot": "1"
                }
            ],
            "contractPeriod": {
                "startDate": "2025-11-03T00:00:00+00:00",
                "endDate": "2028-11-03T23:59:59+00:00"
            },
            "relatedLots": [
                "1"
            ],
            "documents": [
                {
                    "id": "064051-2025",
                    "documentType": "awardNotice",
                    "noticeType": "UK5",
                    "description": "Transparency notice on Find a Tender",
                    "url": "https://www.find-tender.service.gov.uk/Notice/064051-2025",
                    "datePublished": "2025-10-10T10:32:38+01:00",
                    "format": "text/html"
                }
            ],
            "milestones": [
                {
                    "id": "1",
                    "type": "futureSignatureDate",
                    "dueDate": "2025-11-03T23:59:59+00:00",
                    "status": "scheduled"
                }
            ]
        },
        {
            "id": "2",
            "status": "active",
            "mainProcurementCategory": "services",
            "suppliers": [
                {
                    "id": "GB-COH-02908444",
                    "name": "Crawford & Company Adjusters (UK) Limited"
                }
            ],
            "items": [
                {
                    "id": "1",
                    "additionalClassifications": [
                        {
                            "scheme": "CPV",
                            "id": "66510000",
                            "description": "Insurance services"
                        }
                    ],
                    "deliveryAddresses": [
                        {
                            "region": "UK",
                            "country": "GB",
                            "countryName": "United Kingdom"
                        }
                    ],
                    "relatedLot": "1"
                }
            ],
            "relatedLots": [
                "1"
            ]
        }
    ],
    "language": "en",
    "contracts": [
        {
            "id": "2",
            "awardID": "2",
            "status": "active",
            "period": {
                "startDate": "2026-06-05T00:00:00+01:00",
                "endDate": "2029-03-31T23:59:59+01:00"
            },
            "value": {
                "amountGross": 120000,
                "amount": 100000,
                "currency": "GBP"
            },
            "aboveThreshold": false,
            "dateSigned": "2026-06-05T00:00:00+01:00",
            "documents": [
                {
                    "id": "A-17922",
                    "documentType": "contractSigned",
                    "url": "https://www.find-tender.service.gov.uk/Notice/Attachment/A-17922",
                    "format": "application/pdf"
                },
                {
                    "id": "057290-2026",
                    "documentType": "contractNotice",
                    "noticeType": "UK7",
                    "description": "Contract details notice on Find a Tender",
                    "url": "https://www.find-tender.service.gov.uk/Notice/057290-2026",
                    "datePublished": "2026-06-17T16:09:39+01:00",
                    "format": "text/html"
                }
            ],
            "agreedMetrics": [
                {
                    "id": "1",
                    "title": "KPI 1",
                    "description": "New claims must be acknowledged within 10 working days from receipt and any missing information identified and requested, except in the case of mesothelioma claims from a living claimant which shall be acknowledged within 5 working days of receipt",
                    "observations": [
                        {
                            "id": "frequency",
                            "period": {
                                "durationInMonths": 3
                            }
                        }
                    ]
                },
                {
                    "id": "2",
                    "title": "KPI 2",
                    "description": "Authority must be obtained from DfT before instructing external solicitors for pre-litigation advice. Where proceedings are served upon the claims handlers direct, including costs only cases, DfT must be notified within 2 working day",
                    "observations": [
                        {
                            "id": "frequency",
                            "period": {
                                "durationInMonths": 3
                            }
                        }
                    ]
                },
                {
                    "id": "3",
                    "title": "KPI 3",
                    "description": "Replies to Applications for pre-action disclosure must be provided in accordance with the time limits prescribed by the Civil Procedure Rules",
                    "observations": [
                        {
                            "id": "frequency",
                            "period": {
                                "durationInMonths": 3
                            }
                        }
                    ]
                },
                {
                    "id": "4",
                    "title": "KPI 4",
                    "description": "All incoming correspondence must be acknowledged within 10 working days and a full response given within a further 5 working days",
                    "observations": [
                        {
                            "id": "frequency",
                            "period": {
                                "durationInMonths": 3
                            }
                        }
                    ]
                },
                {
                    "id": "5",
                    "title": "KPI 5",
                    "description": "DfT must be given full and unrestricted access to the claims database. Any technical faults must be resolved to DfT's satisfaction within 5 working days",
                    "observations": [
                        {
                            "id": "frequency",
                            "period": {
                                "durationInMonths": 3
                            }
                        }
                    ]
                }
            ]
        }
    ]
}