Notice Information
Notice Title
Development of Customer Mobile Application
Notice Description
Great Places seeks to develop a Customer mobile application to complement and extend the capabilities of the existing Customer Portal. This application will serve as a new digital channel for customers. It will enable customers to manage their housing-related services more conveniently from their mobile devices, including rent payments, repair requests and accessing documents. The eventual contract will cover the delivery of core self-service functionalities including: secure customer authentication; ability to view and update personal details and preferences; access to rent statements and arrears; raising, tracking and managing repair requests with appointment booking; submitting and updating Equality, Diversity and Inclusion (EDI) data; accessing documents from the document management system; secure two-way messaging and reminders; reporting anti-social behaviour and environmental issues; and providing feedback and survey responses. The solution must integrate in real-time with our existing systems, comply with accessibility standards (e.g. WCAG), and meet security and data protection requirements. The partner will be expected to provide implementation, integration, testing, training, and post go-live support services, with a roadmap for future enhancements to extend functionality beyond the MVP.
Planning Information
A Preliminary Market Engagement (PME) UK2 Notice has been issued with the following objectives: 1 - Identify suppliers in the market, to help establish whether Direct Award route is viable 2 - Understand costs for both off-the-shelf and bespoke customer applications 3 - Understand integration options for existing applications The eventual contract scope is at this stage not yet fully determined. However it is likely to include: 1. Delivery of a Minimum Viable Product (MVP) Customer Application based on agreed functionalities 2. Enhancement of operational efficiency by providing improved self-service functionality We invite suppliers to complete an online survey, accessible via desktop or mobile: https://forms.office.com/e/ApNM70TDgf The survey should take approximately 15-20 minutes to complete. Responses are anonymous by default, but you may leave your contact details if you wish to be notified when if a tender is published or to be contacted for further pre-market engagement. Respondents must declare any actual, potential or perceived conflicts of interest. Deadline for responses: 31st October 2025 Great Places reserves the right to extend this deadline at its discretion. Great Places reserves the right to conduct additional pre-market engagement not described in this notice to help meet the objectives of the PME. For example, this may include demonstrations, presentations, phone calls, follow up surveys etc. This notice is issued in accordance with Sections 16 and 17 of the Procurement Act 2023 and is for preliminary market engagement only. Whilst it is not a call for competition, it will help to shape whether a Direct Award route is feasible, and may not result in a competitive tendering procedure.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-05ace6
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/064230-2025
- Current Stage
- Planning
- All Stages
- Planning
Procurement Classification
- Notice Type
- UK2 - Preliminary Market Engagement Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Not Specified
- Procurement Method Details
- Not specified
- Tender Suitability
- SME
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
48 - Software package and information systems
72 - IT services: consulting, software development, Internet and support
-
- CPV Codes
48100000 - Industry specific software package
48900000 - Miscellaneous software package and computer systems
72000000 - IT services: consulting, software development, Internet and support
Notice Value(s)
- Tender Value
- Not specified
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 10 Oct 20254 months ago
- Submission Deadline
- Not specified
- Future Notice Date
- 31 Oct 2025Expired
- Award Date
- Not specified
- Contract Period
- 31 Mar 2026 - 31 Mar 2028 2-3 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Planning
- Lots Status
- Planning
- Awards Status
- Not Specified
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- GREAT PLACES HOUSING GROUP LIMITED
- Contact Name
- Not specified
- Contact Email
- procurement@greatplaces.org.uk
- Contact Phone
- Not specified
Buyer Location
- Locality
- MANCHESTER
- Postcode
- M21 7QP
- Post Town
- Manchester
- Country
- England
-
- Major Region (ITL 1)
- TLD North West (England)
- Basic Region (ITL 2)
- TLD3 Greater Manchester
- Small Region (ITL 3)
- TLD33 Manchester
- Delivery Location
- TLD North West (England)
-
- Local Authority
- Manchester
- Electoral Ward
- Chorlton Park
- Westminster Constituency
- Manchester Withington
Further Information
Notice Documents
-
https://www.find-tender.service.gov.uk/Notice/064230-2025
10th October 2025 - Preliminary market engagement notice on Find a Tender
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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