Semi - Comprehensive Maintenance Contract of Lifts Installed in British High Commission, New Delhi Office Building and On Compound Residences

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    "id": "ocds-h6vhtk-05ad55-2026-02-12T08:55:05Z",
    "date": "2026-02-12T08:55:05Z",
    "ocid": "ocds-h6vhtk-05ad55",
    "initiationType": "tender",
    "parties": [
        {
            "id": "GB-PPON-PXRR-8771-PHVX",
            "name": "Foreign, Commonwealth and Development Office",
            "identifier": {
                "scheme": "GB-PPON",
                "id": "PXRR-8771-PHVX"
            },
            "address": {
                "streetAddress": "King Charles Street",
                "locality": "London",
                "postalCode": "SW1A 2AH",
                "country": "GB",
                "countryName": "United Kingdom",
                "region": "UKI32"
            },
            "contactPoint": {
                "name": "Bidisha Chaliha",
                "email": "Bidisha.Chaliha@fcdo.gov.uk",
                "telephone": "+91 9650111812"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "url": "https://www.gov.uk/government/organisations/foreign-commonwealth-development-office",
                "classifications": [
                    {
                        "id": "publicAuthorityCentralGovernment",
                        "scheme": "UK_CA_TYPE",
                        "description": "Public authority - central government"
                    }
                ]
            }
        },
        {
            "id": "GB-PPON-PPYD-4449-HXDT",
            "name": "OTIS ELEVATOR COMPANY INDIA LIMITED",
            "identifier": {
                "scheme": "GB-PPON",
                "id": "PPYD-4449-HXDT"
            },
            "address": {
                "streetAddress": "9th Floor, Magnus Towers, Mindspace, Link Road, Malad West",
                "locality": "Mumbai, Maharashtra",
                "postalCode": "400064",
                "country": "IN",
                "countryName": "India",
                "region": "IN"
            },
            "contactPoint": {
                "email": "nikhil.saxena@otis.com"
            },
            "roles": [
                "supplier"
            ],
            "details": {
                "scale": "large",
                "vcse": false,
                "publicServiceMissionOrganization": false,
                "shelteredWorkshop": false
            }
        }
    ],
    "buyer": {
        "id": "GB-PPON-PXRR-8771-PHVX",
        "name": "Foreign, Commonwealth and Development Office"
    },
    "tender": {
        "id": "CPG-12557-2025",
        "legalBasis": {
            "id": "2023/54",
            "scheme": "UKPGA",
            "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
        },
        "title": "Semi - Comprehensive Maintenance Contract of Lifts Installed in British High Commission, New Delhi Office Building and On Compound Residences",
        "description": "The British High Commission (BHC) in New Delhi requires a Maintenance Contract (MC) for the lifts Installed in office building and on compound expat residences. Maintenance Programme should be in line with OEM and asset management requirements to ensure duty of care for staff and visitors when utilising these lifts. The contract duration for the said services shall be for five years starting from 1 March 2026. The maintenance programme will include monthly testing and maintenance of eight (8) lifts, supply of equipment/spare parts and unlimited number of remedial visits. The Contractor will be required to send a maintenance team once a month to undertake planned preventive maintenance in line with an agreed schedule. It is expected that all Services offered under this contract will be in accordance with the OTIS Elevator/ Manufacturer's Standard service instruction/ practices.",
        "status": "complete",
        "procurementMethod": "direct",
        "procurementMethodDetails": "Direct award",
        "procurementMethodRationale": "New Delhi Procurement Hub conducted competitive tender exercise in both 2018 and 2022. In 2018 via an email RFQ process, only a single bid from OTIS was received. In 2022, via Jaggaer, no bids were received, resulting in an SSJ. OTIS is the OEM and do not have any authorised service companies in country for maintenance. Previous 2 open procurements have evidenced that there are no other viable options available in the local market. There have been no changes in the market scenario (no new entrants) to suggest any change even now. In absence of any viable alternative, we only have the option of issuing a direct award. The Procurement Act supports a direct award in such circumstances: As per PA 23 Schedule 5 Paragraph 5: The following conditions are met in relation to the public contract-- (a) due to a particular supplier having intellectual property rights or other exclusive rights, only that supplier can supply the goods, services or works required, and (b) there are no reasonable alternatives to those goods, services or works. As per PA 23 Schedule 5 Paragraph 6: (a)due to an absence of competition for technical reasons, only a particular supplier can supply the goods, services or works required, and (b)there are no reasonable alternatives to those goods, services or works. As OTIS is the sole authorised maintenance provider in country for its lifts and there are no reasonable alternatives that would ensure licenced parts and maintenance is performed on the lifts, and also due to an absence of competition for technical reasons, only a particular supplier can supply the goods, services or works required, and there are no reasonable alternatives to those goods, services or works. Based on all the above-mentioned points this business case is recommending a direct award under PA 23 5.5. and 5.6.",
        "lots": [
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                "id": "1",
                "status": "complete",
                "suitability": {
                    "sme": true,
                    "vcse": true
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        ],
        "documents": [
            {
                "id": "conflictOfInterest",
                "documentType": "conflictOfInterest",
                "description": "Not published"
            }
        ],
        "procurementMethodRationaleClassifications": [
            {
                "id": "switchingDirectAward"
            }
        ],
        "coveredBy": [
            "GPA"
        ]
    },
    "awards": [
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            "id": "1",
            "title": "Semi-Comprehensive Maintenance Contract of Lifts Installed in British High Commission, New Delhi Office Building and On Compound Residence",
            "status": "active",
            "value": {
                "amountGross": 252025,
                "amount": 206661,
                "currency": "GBP"
            },
            "mainProcurementCategory": "services",
            "aboveThreshold": true,
            "suppliers": [
                {
                    "id": "GB-PPON-PPYD-4449-HXDT",
                    "name": "OTIS ELEVATOR COMPANY INDIA LIMITED"
                }
            ],
            "items": [
                {
                    "id": "1",
                    "additionalClassifications": [
                        {
                            "scheme": "CPV",
                            "id": "50740000",
                            "description": "Repair and maintenance services of escalators"
                        }
                    ],
                    "deliveryAddresses": [
                        {
                            "region": "IN",
                            "country": "IN",
                            "countryName": "India"
                        },
                        {
                            "region": "IN",
                            "country": "IN",
                            "countryName": "India"
                        },
                        {
                            "region": "IN",
                            "country": "IN",
                            "countryName": "India"
                        }
                    ],
                    "relatedLot": "1"
                }
            ],
            "contractPeriod": {
                "startDate": "2026-03-01T00:00:00+00:00",
                "endDate": "2031-02-28T23:59:59+00:00"
            },
            "relatedLots": [
                "1"
            ],
            "documents": [
                {
                    "id": "064414-2025",
                    "documentType": "awardNotice",
                    "noticeType": "UK5",
                    "description": "Transparency notice on Find a Tender",
                    "url": "https://www.find-tender.service.gov.uk/Notice/064414-2025",
                    "datePublished": "2025-10-11T09:45:19+01:00",
                    "format": "text/html"
                },
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                    "noticeType": "UK6",
                    "description": "Contract award notice on Find a Tender",
                    "url": "https://www.find-tender.service.gov.uk/Notice/007936-2026",
                    "datePublished": "2026-01-29T11:15:28Z",
                    "format": "text/html"
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            "milestones": [
                {
                    "id": "1",
                    "type": "futureSignatureDate",
                    "dueDate": "2026-02-10T23:59:59+00:00",
                    "status": "scheduled"
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            ],
            "date": "2026-01-29T00:00:00+00:00",
            "standstillPeriod": {
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    "language": "en",
    "contracts": [
        {
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            "awardID": "1",
            "title": "Semi - Comprehensive maintenance contract of lifts in Britishn High Commission, New Delhi office building and compound building",
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                "startDate": "2026-03-01T00:00:00+00:00",
                "endDate": "2031-02-28T23:59:59+00:00"
            },
            "value": {
                "amountGross": 252025,
                "amount": 206661,
                "currency": "GBP"
            },
            "aboveThreshold": true,
            "dateSigned": "2026-01-29T00:00:00+00:00",
            "agreedMetrics": [
                {
                    "id": "1",
                    "title": "Quality+A6:I15- Compliance to FCO's Healthand Safety policy",
                    "description": "Service Provider to ensure that his staff follow all FCDO H&S norms mentioned in thecontract. Eg Wearing PPE, Cost Awareness etc.",
                    "observations": [
                        {
                            "id": "frequency",
                            "period": {
                                "durationInMonths": 1
                            }
                        }
                    ]
                },
                {
                    "id": "2",
                    "title": "KPI 2- New (unspecified) work is competitively priced and agreed with BHC",
                    "description": "Any new work should beagreed with BHC before commencement on time.",
                    "observations": [
                        {
                            "id": "frequency",
                            "period": {
                                "durationInMonths": 1
                            }
                        }
                    ]
                },
                {
                    "id": "3",
                    "title": "KPI 3- Quality of work/Genuine Material Used",
                    "description": "Any discrepancy in the specification of material mentioned in the contract will be noted monthly.",
                    "observations": [
                        {
                            "id": "frequency",
                            "period": {
                                "durationInMonths": 1
                            }
                        }
                    ]
                },
                {
                    "id": "4",
                    "title": "KPI 4- Performance Analysis/Time taken to complete the Property work",
                    "description": "Time taken against agreed timelines",
                    "observations": [
                        {
                            "id": "frequency",
                            "period": {
                                "durationInMonths": 1
                            }
                        }
                    ]
                },
                {
                    "id": "5",
                    "title": "Contractor should provide monthly report for the task completed within the month period",
                    "description": "To be submitted by first week of the next month.",
                    "observations": [
                        {
                            "id": "frequency",
                            "period": {
                                "durationInMonths": 1
                            }
                        }
                    ]
                },
                {
                    "id": "6",
                    "title": "Work Planning",
                    "description": "Contractor must provide their work planning chart prior to start of any project/work"
                },
                {
                    "id": "7",
                    "title": "Work Execution"
                },
                {
                    "id": "8",
                    "title": "Invoicing/Billing",
                    "description": "Contractor must submit their invoice after completion of work before 10th of the following month."
                }
            ],
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                    "id": "012671-2026",
                    "documentType": "contractNotice",
                    "noticeType": "UK7",
                    "description": "Contract details notice on Find a Tender",
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