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Domestic Abuse Services - Lot 2

North Tyneside Borough Council

This public procurement record has 3 releases in its history.

Award

29 Jul 2026 at 12:16

UK7 - Contract Details Notice
Award

15 Oct 2025 at 13:30

UK6 - Contract Award Notice
Award

14 Oct 2025 at 08:48

UK5 - Transparency Notice
Summary of the contracting process

North Tyneside Borough Council commissioned an integrated Domestic Abuse Service for North Tyneside. The service provides holistic, trauma-informed support for victims and survivors of domestic abuse. It is a health and social work service, covering referrals into support, assessment and acceptance into the service, with performance monitored through referral and assessment activity. The procurement is Lot 2 of the council’s domestic abuse services requirement and the delivery area is North Tyneside, within the North East of England. The council is the public-sector buyer. This requirement is relevant to organisations providing specialist domestic abuse support, safeguarding services, trauma-informed casework, referral management and related health or social care support.

The procurement is complete and was awarded to ACORNS (North Tyneside) on 13 October 2025. It used a direct award after no suitable submissions were received through an earlier open tender process. The award and contract value is £950,000 excluding VAT, or £1,140,000 including VAT. The contract was signed on 30 January 2026 and runs from 30 January 2026 to 31 December 2029, with an option to extend through two further 12-month periods until 31 December 2031. One completed lot was awarded. The contract includes monitoring of referral volumes and sources, the percentage assessed within 10 working days, and the number and percentage accepted into the service.

This award demonstrates sustained council demand for a specialist, integrated domestic abuse service delivered by an experienced support organisation. A credible competitor for a future requirement would need to provide holistic, trauma-informed support for victims and survivors, with the operational capability to manage referrals from different sources, assess them promptly and make appropriate decisions about service acceptance. Providers should be able to evidence robust safeguarding, casework, referral coordination and partnership working across relevant health and social care services. They would also need reliable performance management, including regular reporting on referral volumes, assessment timeliness and acceptance rates. Organisations with established local knowledge and the capacity to deliver a comprehensive service across North Tyneside would be well placed.

How relevant is this notice?

Notice Information

Notice Title

Domestic Abuse Services - Lot 2

Notice Description

North Tyneside Council commissioned a fully integrated Domestic Abuse Service (IDAS) for an initial term of three years, with the option to extend for up to two further years. This service will deliver holistic, trauma-informed support for victims and survivors of domestic abuse. This service is Lot 2 of a previous procurement unsuccessful process. Value PS950,000

Procurement Information

No suitable submissions were received via a previous Open Tender Process

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-05aed6
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/071649-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Direct award
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

CPV Codes

85000000 - Health and social work services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£950,000 £500K-£1M
Contracts Value
£950,000 £500K-£1M

Notice Dates

Publication Date
29 Jul 20264 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
13 Oct 202510 months ago
Contract Period
30 Jan 2026 - 31 Dec 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
North Tyneside Borough Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
NORTH TYNESIDE
Postcode
NE27 0BY
Postcode Area
Newcastle upon Tyne
Country
England
Major Region (ITL 1)
TLC North East (England)
Basic Region (ITL 2)
TLC4 Northumberland, Durham and Tyne & Wear
Small Region (ITL 3)
TLC43 Tyneside
Delivery Location
Not specified
Local Authority
North Tyneside
Electoral Ward
Shiremoor
Westminster Constituency
Cramlington and Killingworth

Supplier Information

Number of Suppliers
1
Supplier Name

ACORNS (NORTH TYNESIDE)

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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