Planning

Realistic Training Simulation System for Fire Control Operators

YORK AND NORTH YORKSHIRE COMBINED AUTHORITY

This public procurement record has 1 release in its history.

Planning

17 Oct 2025 at 10:40

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

The York and North Yorkshire Combined Authority is organising a procurement process concerning the acquisition of a realistic training simulation system for fire control operators. This initiative, currently in the planning stage, is crafted to enhance the preparedness and performance of such operators by simulating emergency call scenarios. Located in Northallerton within the United Kingdom, this tender pertains to industry categories including training simulators and emergency services equipment. Significant dates include a market engagement deadline scheduled for 14th November 2025. While the overarching aim is to support the continuous professional development of operators, the procurement will also feature objectives such as reducing response times and improving decision-making under stress. The anticipated contract period extends from January 2026 to December 2028, with the possibility of renewal.

This tender represents a lucrative opportunity for businesses involved in developing training simulators and information systems, particularly those capable of integrating complex, realistic scenarios tailored to local risks. Small and medium-sized enterprises (SMEs) are especially suited, with the invitation open to providers capable of offering immersive and adaptive solutions for fire control operations. Such businesses stand to benefit by showcasing their innovative simulation tools and potentially expanding their market reach within the emergency services sector. Companies providing performance tracking, feedback tools, and system integration capabilities are also likely to find this opportunity advantageous for growth.

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Notice Information

Notice Title

Realistic Training Simulation System for Fire Control Operators

Notice Description

This project aims to procure a training system designed to enhance the preparedness and performance of fire control operators by simulating realistic emergency call scenarios. The system will replicate a wide range of incidents and caller behaviours, enabling operators to experience and respond to lifelike situations in a controlled environment. Objectives: * To provide fire control operators with immersive training experiences that closely mirror real-life emergency calls. * To improve decision-making, communication, and stress management skills under pressure. * To support continuous professional development through scenario-based learning. * To ensure consistency and quality in operator training across the service. Key Features Required: * A library of diverse, realistic call scenarios covering various incident types (e.g., fires, RTCs, medical emergencies, false alarms). * Interactive voice simulation with dynamic caller responses. * Scenario customisation to reflect local risks and operational procedures. * Performance tracking and feedback tools for trainers and trainees. * Integration capability with existing control room systems (if applicable). Expected Outcomes: * Enhanced operator confidence and competence in handling emergency calls. * Reduced response times and improved accuracy in call handling. * Strengthened resilience and adaptability in high-pressure situations. * A measurable uplift in training quality and operational readiness.

Planning Information

North Yorkshire Fire and Rescue Service (NYFRS) aims to procure a training system designed to enhance the preparedness and performance of fire control operators by simulating realistic emergency call scenarios. The system will replicate a wide range of incidents and caller behaviours, enabling operators to experience and respond to lifelike situations in a controlled environment. Objectives: • To provide fire control operators with immersive training experiences that closely mirror real-life emergency calls. • To improve decision-making, communication, and stress management skills under pressure. • To support continuous professional development through scenario-based learning. • To ensure consistency and quality in operator training across the service. Key Features Required: • A library of diverse, realistic call scenarios covering various incident types (e.g., fires, RTCs, medical emergencies, false alarms). • Interactive voice simulation with dynamic caller responses. • Scenario customisation to reflect local risks and operational procedures. • Performance tracking and feedback tools for trainers and trainees. • Integration capability with existing control room systems (if applicable). Expected Outcomes: • Enhanced operator confidence and competence in handling emergency calls. • Reduced response times and improved accuracy in call handling. • Strengthened resilience and adaptability in high-pressure situations. • A measurable uplift in training quality and operational readiness. To assist in understanding the market, and developing our Business Case and Procurement strategy, NYFRS would like to invite suitable providers to respond to the following questions:- 1. Would your organisation be interested in bidding for a contract in relation to this requirement? Y/N 2. With reference to the Objectives, Key Features Required and Expected Outcomes detailed above, please provide a brief outline of any relevant Solution(s) your organisation can currently offer. 3. What is unique about your organisation's approach to this Market? 4. Please provide an indicative rate card, and any other licensing, resourcing or costing information you feel may be relevant for implementation of the solution(s) your organisation is able to offer NYFRS. Information included in response to this Market Engagement exercise will not form part of the assessment of any current or future competitive procurement exercise. Please send responses to james.buckley@northyorkshire.police.uk, no later than 3pm Friday 14th November

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-05ceac
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/066242-2025
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK2 - Preliminary Market Engagement Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

34 - Transport equipment and auxiliary products to transportation

35 - Security, fire-fighting, police and defence equipment

48 - Software package and information systems

CPV Codes

34152000 - Training simulators

35000000 - Security, fire-fighting, police and defence equipment

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£40,000 Under £100K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
17 Oct 20254 months ago
Submission Deadline
Not specified
Future Notice Date
14 Nov 2025Expired
Award Date
Not specified
Contract Period
1 Jan 2026 - 31 Dec 2028 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Planning
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
YORK AND NORTH YORKSHIRE COMBINED AUTHORITY
Contact Name
Not specified
Contact Email
procurement@northyorkshire.police.uk
Contact Phone
Not specified

Buyer Location

Locality
NORTHALLERTON
Postcode
DL7 8AD
Post Town
Darlington
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE2 North Yorkshire
Small Region (ITL 3)
TLE22 North Yorkshire
Delivery Location
TLE2 North Yorkshire
Local Authority
North Yorkshire
Electoral Ward
Romanby
Westminster Constituency
Richmond and Northallerton

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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