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Welfare Benefits & Tribunal Service

City of Doncaster Council

This public procurement record has 2 releases in its history.

Award

06 Jul 2026 at 17:01

UK7 - Contract Details Notice
Tender

28 Oct 2025 at 10:30

UK4 - Tender Notice
Summary of the contracting process

The City of Doncaster Council has completed an open procurement process for the "Welfare Benefits & Tribunal Service" aimed at supporting individuals with complex needs in the Doncaster area. This initiative, classified under benefit services, focuses on aiding those with disabilities or long-term health conditions to maximise income through welfare benefits and tribunal representation. The procurement was conducted via an open competition below the threshold in line with the UKPGA regulations. The key dates included the tender publication on 28th October 2025 and a concluding award made on 6th July 2026. The contract is active from 1st April 2026 with a potential extension up to 31st March 2030.

This tender presents significant growth opportunities for service providers specializing in welfare support, particularly small and medium enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs). The service requires expertise in complex casework, benefit entitlement assessments, and tribunal support - all critical in addressing the needs of target groups unable to navigate benefit systems independently. Businesses equipped with digital tools and community support systems can leverage this contract to establish a greater footprint in the public welfare sector, initiating sustainable community impact and expanding service offerings across the Doncaster region.

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Notice Information

Notice Title

Welfare Benefits & Tribunal Service

Notice Description

City of Doncaster Council (DCD) wishes to commission a Welfare Benefits and Tribunal Service (WBATS) for the whole of the Doncaster area. The primary purpose of this Service will be to support adults with multiple and complex needs who have a disability or long term health condition and their carers with welfare benefits and tribunal representation. The aim is to ensure that these people are aware of and are able to take up their rights to welfare benefits, thereby maximising their income and improving their independence and choice. Service Aims The service is designed to: Maximise income for individuals with complex needs. Support improvements in independence, health, wellbeing, and life opportunities. Focus on people who struggle to navigate the benefits system or use digital technology to make claims. Encourage self-help and independence for those who are capable, by signposting them to digital tools or community support (e.g. libraries). Key Service Elements The service will include: Signposting: Directing capable individuals to resources for self-service. Includes digital tools, community support, and organisations in the Voluntary, Community and Faith Sector. Benefit Entitlement Assessments: Calculating what benefits individuals are eligible for. Claim Form Assistance: Helping complete benefit applications. Providing follow-up casework. Complex Casework: Preparing submissions for revisions, supersessions, or appeals. Tribunal Support: Handling tribunal casework. Providing representation at tribunals.

Lot Information

Lot LOT-0000

Renewal: 1x up to 12 month extension at the sole discretion of the council

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-05d4ec
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/063364-2026
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Below threshold - open competition
Tender Suitability
SME, VCSE
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

75 - Administration, defence and social security services

CPV Codes

75310000 - Benefit services

Notice Value(s)

Tender Value
£323,901 £100K-£500K
Lots Value
£323,901 £100K-£500K
Awards Value
Not specified
Contracts Value
£431,844 £100K-£500K

Notice Dates

Publication Date
6 Jul 20261 months ago
Submission Deadline
27 Nov 2025Expired
Future Notice Date
Not specified
Award Date
31 Mar 20264 months ago
Contract Period
1 Apr 2026 - 31 Mar 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
City of Doncaster Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
DONCASTER
Postcode
DN1 3BU
Postcode Area
Doncaster
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE3 South Yorkshire
Small Region (ITL 3)
TLE35 Doncaster
Delivery Location
Not specified
Local Authority
Doncaster
Electoral Ward
Town
Westminster Constituency
Doncaster Central

Supplier Information

Number of Suppliers
1
Supplier Name

Citizens Advice Bureau Doncaster

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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