Tender

Three Year ICT Managed Service Contract 2026-2029

SOUTHSIDE HOUSING ASSOCIATION LTD

This public procurement record has 2 releases in its history.

TenderUpdate

24 Nov 2025 at 10:25

Tender

31 Oct 2025 at 12:11

Summary of the contracting process

The Southside Housing Association Ltd is seeking to secure a Three Year ICT Managed Service Contract running from 2026 to 2029. The industry category for this tender is services, specifically the maintenance and repair of computer equipment. This procurement process, classified under CPV code 50312000, involves managing ICT services at the Association's various office locations in Glasgow, including a main office at 135 Fifty Pitches Road and a subsidiary office at 435 Shields Road. The tender is currently in the planning stage, with the procurement method being an open procedure. The submission deadline for tenders has been extended to 3rd December 2025, and the contract is scheduled to commence on 1st February 2026. The possibility exists to extend the contract by an additional two years, in annual increments, should both parties agree.

This tender presents a lucrative opportunity for businesses involved in ICT services to expand their portfolio. Companies specialized in ICT infrastructure management, especially those with expertise in working with housing associations or similar institutions, would be well-positioned to compete. The contract involves collaboration with Southside's IT team to manage annual ICT support tasks, including Microsoft and Windows licences, server hosting, and the administration of the 3CX phone system. The contract's estimated value is £286,996, with quality and price as leading award criteria at 60% and 40%, respectively. Companies with a proven track record in maintaining IT infrastructure, effective server leasing arrangements, and robust telecommunication links will find this contract particularly promising.

How relevant is this notice?

Notice Information

Notice Title

Three Year ICT Managed Service Contract 2026-2029

Notice Description

The contract will be for the provision of Southside Housing Association's Managed ICT Service. This includes our main office at 135 Fifty Pitches Road, Glasgow; our subsidiary office at 435 Shields Road, Glasgow and our mobile working staff who use tablets and phones while out in our estates and in residents' homes. You will work in partnership with the small IT Team to ensure the annual cycle of ICT support and management, installation and administration of Microsoft and Windows Licences, hosting of 21 servers and management of 3CX phone system. The Association owns its ICT infrastructure and hardware. It leases servers from our current IT Managed Service provider. It leases telecommunication lines and, in some instances, uses the servers hosted by software database providers. A scope of works is listed in Document B. A brief outline of Southside's infrastructure is in Document C. The commencement date of the contract is 1st February 2026. The contract will be for 3 years from the commencement date with the option to extend the contract by two further years in 1 + 1 year (12 month) increments, agreeable to both parties.

Lot Information

Lot 1

Single Stage Tendering in accordance with Regulations 28 (Open Procedure) of the Public Contracts (Scotland) Regulation 2015. Additional information: Economic Operators may be excluded from this competition if they are in any of the situations referred to in Regulation 58 of the Public Contracts (Scotland) Regulations 2015. SPD Question 2D.1.2- Bidders must provide a separate SPD response (Sections A and B of this Part and Part III) for each subcontractor

Renewal: May take up option of twelve month extensions up to a maximum of two further years (2029-2031) at an estimated value 57399 GBP (excluding VAT) per annum. The annual anticipated cost per annum excluding VAT is 57399 GBP

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-05d7eb
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/076338-2025
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

50 - Repair and maintenance services

72 - IT services: consulting, software development, Internet and support

80 - Education and training services


CPV Codes

50312000 - Maintenance and repair of computer equipment

50312100 - Maintenance and repair of mainframe computers

50312110 - Maintenance of mainframe computers

50312120 - Repair of mainframe computers

50312200 - Maintenance and repair of minicomputers

50312210 - Maintenance of minicomputers

50312220 - Repair of minicomputers

50312400 - Maintenance and repair of microcomputers

50312410 - Maintenance of microcomputers

50312420 - Repair of microcomputers

50312600 - Maintenance and repair of information technology equipment

50312610 - Maintenance of information technology equipment

50320000 - Repair and maintenance services of personal computers

50321000 - Repair services of personal computers

50322000 - Maintenance services of personal computers

50324000 - Support services of personal computers

50334100 - Repair and maintenance services of line telephony equipment

72222300 - Information technology services

72223000 - Information technology requirements review services

72267100 - Maintenance of information technology software

72514100 - Facilities management services involving computer operation

72514200 - Facilities management services for computer systems development

72514300 - Facilities management services for computer systems maintenance

72590000 - Computer-related professional services

72600000 - Computer support and consultancy services

72610000 - Computer support services

72611000 - Technical computer support services

72700000 - Computer network services

72820000 - Computer testing services

72900000 - Computer back-up and catalogue conversion services

72910000 - Computer back-up services

80533100 - Computer training services

Notice Value(s)

Tender Value
£286,996 £100K-£500K
Lots Value
£286,995 £100K-£500K
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
24 Nov 20251 weeks ago
Submission Deadline
1 Dec 2025Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
2028 at the earliest if the optional 12 month extensions are not applied

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
SOUTHSIDE HOUSING ASSOCIATION LTD
Contact Name
Liz Bowden
Contact Email
lbowden@southside-ha.co.uk
Contact Phone
+44 1414221112

Buyer Location

Locality
GLASGOW
Postcode
G51 4EB
Post Town
Glasgow
Country
Scotland

Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM3 West Central Scotland
Small Region (ITL 3)
TLM32 Glasgow City
Delivery Location
TLM82 Glasgow City

Local Authority
Glasgow City
Electoral Ward
Cardonald
Westminster Constituency
Paisley and Renfrewshire North

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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