Planning

To supply a managed service for Street Marshals from April 2026 to March 2029

TAUNTON TOWN COUNCIL

This public procurement record has 1 release in its history.

Planning

31 Oct 2025 at 13:51

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

Taunton Town Council, a public authority in the United Kingdom, is in the planning stage of a procurement process for a managed service to supply street marshals. This three-year contract, valued at £240,000 excluding VAT, is expected to run from April 2026 to March 2029. The street marshals will enhance security and safety measures in Taunton to address anti-social behaviour, increase footfall, and boost local economic activity. The procurement seeks to create a welcoming environment in the town, promoting public safety and community engagement. Interested parties can express their interest by 11th November 2025, with further notices regarding the tender process expected after this date. The procurement falls under the 'Public security services' and 'Public-order services' categories and aligns with Taunton's collaboration with Somerset Council regarding the enforcement of public space protection orders.

This opportunity is ideal for businesses specialising in public security services, particularly those experienced in providing trained personnel such as street marshals, who will be required to hold qualifications in areas such as conflict management, safeguarding, and first aid. The tender offers prospective contractors a chance to establish a presence in Taunton and contribute to the area's community safety initiatives. Small to medium-sized enterprises may find this particularly suitable, given the emphasis on local engagement and the requirement for an active and visible presence in the town centre. The successful contractor must demonstrate relevant experience and training, with opportunities to collaborate on operations like the integration of digital platforms for real-time reporting and communication with local businesses and authorities.

How relevant is this notice?

Notice Information

Notice Title

To supply a managed service for Street Marshals from April 2026 to March 2029

Notice Description

Taunton is the County Town of Somerset and was one of the first towns in the Southwest to be awarded Garden Town Status and has a population of around 62,000. Taunton Town Council is committed to enhancing security and safety measures to tackle the rise in Anti-Social Behaviour and improve safety and security for members of the public, its community and businesses through engagement, education and problem solving. The offer must; Create a safe and welcoming place: by using street ambassadors/marshals to create a friendly and welcoming place for people to shop and spend time in, improving the safety and security of the town centre. Safer towns will lend itself to increased footfall and more potential business for local retailers. The safe streets will entice people to venture out and explore the area, providing a boost to the local economy and improve investment opportunities. The role of the street marshal will be to assist where possible, approach groups of people to ensure all is well and to be that helping hand, you'll be required to engage with local businesses and identify hotspots of ASB issues. Street marshals will look to work with a range of town centre users, this will include businesses, residents, visitors, community groups, street performers, buskers and street traders, the local policing team to ensure that the town maintains a safe and secure environment for all to prosper and grow. Street marshals could have certification, licenses and training in the following; SIA Conflict management Physical intervention Safeguarding children Vulnerable adult protection Welfare and vulnerability engagement "Ask for Angela" First Aid Prevention of violence against women and girls Anti-racism, LGBTQA+ Handling conflict with teenagers Supporting Local Business Communications: Street marshals will support the town centre businesses by allowing the businesses to report town centre issues, ranging from verbal abuse, shoplifting and more serious crime where possible, the use of digital platforms or software (such as UKPAC) should be integrated to streamline reporting, enable real-time updates, and facilitate information sharing between marshals, businesses, and authorities. towards businesses via the radio link system. Street marshals can help in the following ways; To provide reassurance by having a physical presence Be the eyes and ears on the ground to provide accurate and detailed intelligence. Educate members of littering, street drinking and dog fouling and to help preserve the environment. Administer the Town Centre Busking Code of Conduct, moving buskers on as appropriate. Street Trading to ensure compliance to street trading conditions of their permit Deterring conspiracy to commit a crime. Act as point of contact for enquiries and help and support visitors when needed. Support vulnerable people. Act as a professional witness. A point of contact for businesses to assist with reporting crime and other ASB issues. Carry out any initiatives that derive from the Town Council. Wardens are not: Replacement for policing services Emergency response team A 24/7 hour service Parking or Enforcement Officers. The town council intends to collaborate with Somerset Council on the implementation of a Public Space Protection Order (PSPO) in the town centre and surrounding areas, and will support the enforcement of its provisions. In the future, street marshals may be assigned responsibilities related to assisting with the enforcement of PSPO conditions. Taunton Town Centre Patrol Plan (October 2025) - Image 1 A map of a city AI-generated content may be incorrect. The successful contractor will be suitably experienced and qualified to undertake this tender and be able to provide examples of similar successful projects which they have been involved in. The street marshals shall be suitably trained and hold: SIA Licences Certified in Conflict Management Adult and Child Protection/ Safeguarding Measures WAVE Welfare and Vulnerability Engagement First Aid Prevention violence against women and girls. Tender submissions must detail how the business experience and training requirements are met. The successful contractor will deliver this contract with suitably trained personnel. Sub-contracting by the contractor is not permitted without the consent of Taunton Town Council. Tender submissions must specify whether the intention is to sub-contract. Taunton Town Council recognise that radios will be required from the Somerset CCTV team

Planning Information

Any expressions of interest please email: procurement@taunton-tc.gov.uk

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-05d810
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/070110-2025
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK2 - Preliminary Market Engagement Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

75 - Administration, defence and social security services

CPV Codes

75241000 - Public security services

75242100 - Public-order services

Notice Value(s)

Tender Value
£240,000 £100K-£500K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
31 Oct 20251 weeks ago
Submission Deadline
Not specified
Future Notice Date
12 Nov 20254 days to go
Award Date
Not specified
Contract Period
31 Mar 2026 - 31 Mar 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Planning
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
TAUNTON TOWN COUNCIL
Contact Name
Not specified
Contact Email
procurement@taunton-tc.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
TAUNTON
Postcode
TA1 9QQ
Post Town
Taunton
Country
England
Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK6 North Somerset, Somerset and Dorset
Small Region (ITL 3)
TLK62 Somerset
Delivery Location
TLK23 Somerset CC
Local Authority
Somerset
Electoral Ward
Bishop's Hull & Taunton West
Westminster Constituency
Taunton and Wellington

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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