Provision of a Hybrid Mail and Digital Communications Solution for Denbighshire County Council

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            "id": "GB-PPON-PTPG-8659-JMCD",
            "name": "Denbighshire County Council",
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            "address": {
                "streetAddress": "Wynnstay Road",
                "locality": "Ruthin",
                "postalCode": "LL15 1YN",
                "country": "GB",
                "countryName": "United Kingdom",
                "region": "UKL13"
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            "contactPoint": {
                "name": "Lisa Rainford",
                "email": "procurement@denbighshire.gov.uk"
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                "url": "https://www.denbighshire.gov.uk",
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        "name": "Denbighshire County Council"
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                "id": "engagement",
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                "description": "We are seeking to understand what is currently available in the market in relation to the above requirements. We are inviting suppliers to provide a breakdown of the key features and functions their system provides and are particularly interested in latest technologies and any innovative approaches to postal and electronic communications. We also intend to invite suppliers to provide system demos, ideally over MS Teams. This is likely to be week commencing 8th December 2025. We are seeking a fully functional, out of the box solution that requires minimal configuration to meet our operational needs and deliver an excellent user experience. We are not looking for a development partner. We are particularly interested in suppliers who have a proven track record of working successfully with Revenue and Benefit teams in other Local Authorities. We do not guarantee that this exercise will result in a procurement exercise. If your organisation can provide a solution that meets the requirements of this notice, please email procurement@denbighshire.gov.uk with a brief overview of your solution no later than 12 noon on Monday 24th November 2025",
                "dueDate": "2025-12-31T23:59:59+00:00",
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            "id": "2023/54",
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        "title": "Provision of a Hybrid Mail and Digital Communications Solution for Denbighshire County Council",
        "description": "Denbighshire County Council (The Authority) are looking to procure a hybrid mail and digital communication solution. This is primarily for the Revenues and Benefits service but will also encompass some smaller additional teams, namely Sundry Debt, Court of Protection Team, Financial Assessment Team and Tackling Poverty Campaigns. Additional Council services may also wish to utilise the contract during its duration, but this is not guaranteed. We are seeking a contract to commence in September 2026 to provide a period of transition to ensure the smooth running of business operations. Full details of the project can be found within Proactis: https://supplierlive.proactisp2p.com/Account/Login",
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        "riskDetails": "There are Key Performance Indicators and Contract Management requirements within the Procurement Documentation to ensure the successful performance of the contract, at this point there are no known risks to the contract unless the supplier fails to deliver the specification of requirements. Note that there is the potential requirement to add additional Authority service areas to the contract and this is clear within the tender documentation."
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