Homes Off the Streets Programme - Clearing House & Tenancy Sustainment Teams

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                "description": "Preliminary Market Engagement Questionnaire To engage providers of Rough Sleeping (RS) and Homes Off the Streets services (HOTS) and seek their input on: Innovations to support preventative and sustainable re-housing outcomes; Challenges and opportunities within the operating environment to achieve high performing services and maximise efficiencies; Technology or partnership approaches that could enhance reach, responsiveness, or quality. A RS-HOTS prospectus should be obtained and read before responding to the questionnaire. The prospectus can be obtained by emailing SOCIALIMPACTINITIATIVES@tfl.gov.uk. If you have insights, experience, or proposals that could inform the design of future services, please complete our questionnaire https://forms.office.com/e/iTdQ0kF7Fc. This will be available from 9 am on Tuesday 11th November until 17:00 on Tuesday 2nd December If you experience any issues accessing or completing the form, or have specific questions about the engagement process, please contact us via email at: SOCIALIMPACTINITIATIVES@tfl.gov.uk",
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        "title": "Homes Off the Streets Programme - Clearing House & Tenancy Sustainment Teams",
        "description": "Transport for London (TfL) is procuring on behalf of the Greater London Authority (GLA), and invites suitably qualified suppliers to participate in, an Open Procedure for the delivery of services under the Mayor's Homes Off the Streets (HOTS) programme. This recommissioning process presents a vital opportunity to reshape the future of rough sleeping services to achieve the Mayor's Rough Sleeping Plan of Action, (https://www.london.gov.uk/programmes-strategies/housing-and-land/mayors-priorities-londons-housing-and-land/homelessness/services-people-experiencing-homelessness-including-sleeping-rough/mayors-rough-sleeping-plan-action) with the ambitious goal of ending rough sleeping in London by 2030. We are seeking to transform service delivery models to preventing returns to rough sleeping, and ensure targeted sustainable routes off the streets. There are seven lots in total. This procurement covers the delivery of a pan-London Clearing House service and six Tenancy Sustainment Team (TST) services, including five geographic sub-regional TST lots that form part of the Clearing House partnership, and one pan-London Private Rented Sector (PRS) TST which is a standalone service. These services support residents with a history of rough sleeping to access, sustain, and thrive in long-term stable housing. 1. Clearing House (Lot 1) A single pan-London contract delivering: * Coordination of referrals, property nominations and allocations * Partnership working with housing associations and support providers * Management of the 3,700+ home Clearing House partnership * Providing the Clearing House system used by stakeholders to make referrals and advertise homes 2. Tenancy Sustainment Teams (TST) (Lots 2-6) The TSTs will provide floating long-term support to tenants in Clearing House accommodation. Working in partnership with the Clearing House and landlords, the service will deliver client assessments and on-going tenant support around: * Tenancy sustainment * Access to employment, training and education * Personal wellbeing, community integration and independence TST lots are structured to mirror the London housing sub-regions, as follows: * Lot 2 - North Central * Lot 3 - North East * Lot 4 - South East * Lot 5 - South West * Lot 6 - North West 3. Private Rented Sector (PRS) Tenancy Sustainment Team (TST) (Lot 7) PRS TST will provide short-term floating support to clients at the point that they first move into private rented sector accommodation. They will manage referrals and assessments and provide support around: * Setting up a tenancy, including utilities and bills * Understanding tenancy rights and responsibilities * Tenancy sustainment * Personal wellbeing, community integration and independence Bidders may apply for multiple lots; however the total annual value of awards will be limited to a maximum of 50% of the bidder's annual turnover. All lots include a core element and General Optional services to support increased caseloads. Lot 7 additionally includes a Specific Optional services element to deliver a PRS Tenancy Rescue service offer, consisting of crisis intervention for tenants at imminent risk of losing PRS accommodation. Please note this is the estimated maximum value. Actual values of the services are likely to be lower than this value. The values include core services, specific optional services, and general optional services including expansion of the services. Contract start date is estimated to be 1st April 2027. Contract duration will be of three (3) years and options to extend the contract for a further period of up to three (3) years, exercisable in one or more periods. The maximum duration of the contract (including all extensions) will be no more than six (6) years.",
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        "submissionMethodDetails": "This procurement process is being conducted electronically on TfL's e-Tendering portal SAP Ariba and suppliers must be registered on SAP Ariba to participate in this opportunity. Participation and Tender documentation will be available on SAP Ariba to all interested suppliers. SAP Ariba can be accessed via the following link: - https://service.ariba.com/Supplier.aw SAP Ariba Registration: The following instructions explain TfL's e-Tendering portal and provide guidance on how interested parties will be able to communicate with TfL in relation to this exercise. Suppliers are requested to first check whether their organisation is already registered on SAP Ariba before self-registering to avoid creating a duplicate registration. Suppliers are also requested to ensure that the contact details of all supplier personnel that will participate in this procurement activity are listed in your organisation's SAP Ariba registration details. (1) To register or to check if your organisation is already registered to SAP Ariba, log on to: https://s1-eu.ariba.com/Sourcing/Main/ad/selfRegistration?realm=TfL Guidance on registering is available through the following link: https://content.tfl.gov.uk/supplier-registration.pdf (2) Upon completion of step 1, interested suppliers must email socialimpactinitiatives@tfl.gov.uk providing the following details: - Organisation name as registered in SAP Ariba; - SAP Ariba supplier ID; - A single point of contact registered on SAP Ariba; first name and surname; - Your email address registered with SAP Ariba; - Details of your role with your organisation as registered with SAP Ariba; and - Details of other contacts registered in SAP Ariba that you wish to to be added to the SAP Ariba sourcing event; name Completion of these steps will enable TfL to invite interested suppliers to the sourcing event in SAP Ariba to: - gain access to procurement documents; - allowing interested suppliers to view documents; and - submit their ITT responses via SAP Ariba. Please contact Ariba_Supplier_Enablement@tfl.gov.uk in the first instance should you experience any problems with the portal for issues related SAP Ariba registration. Suppliers must read the instructions carefully before proceeding with registration and are advised to satisfy themselves that they understand all the supplied information before submitting their participation and tender responses. Central Digital Platform: As part of the participation, suppliers should also be registered on the Central Digital Platform and have completed all the relevant registration questions. Further details can be found here: https://www.gov.uk/government/publications/procurement-act-2023-short-guides/the-procurement-act-2023-a-short-guide-for-suppliers-html -how-to-register-your-organisation-and-first-administrator-on-find-a-tender-in-three-easysteps-html,",
        "submissionTerms": {
            "electronicSubmissionPolicy": "allowed",
            "languages": [
                "en"
            ]
        },
        "tenderPeriod": {
            "endDate": "2026-07-03T12:00:00+01:00"
        },
        "enquiryPeriod": {
            "endDate": "2026-06-15T17:00:00+01:00"
        },
        "awardPeriod": {
            "endDate": "2026-12-01T23:59:59Z"
        },
        "documents": [
            {
                "id": "conflictOfInterest",
                "documentType": "conflictOfInterest",
                "description": "Not published"
            },
            {
                "id": "038992-2026",
                "documentType": "tenderNotice",
                "noticeType": "UK4",
                "description": "Tender notice on Find a Tender",
                "url": "https://www.find-tender.service.gov.uk/Notice/038992-2026",
                "datePublished": "2026-04-29T10:13:50+01:00",
                "format": "text/html"
            }
        ],
        "hasRecurrence": true,
        "recurrence": {
            "dates": [
                {
                    "startDate": "2029-04-01T23:59:59+01:00"
                }
            ]
        }
    },
    "language": "en"
}