Planning

Lived Experience Services across the South West Prison Estate - Market Engagement

NHS ENGLAND

This public procurement record has 1 release in its history.

Planning

12 Nov 2025 at 09:21

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

NHS England is in the planning stage of commissioning "Lived Experience Services across the South West Prison Estate". This procurement process is being facilitated by the NHS South Central and West CSU on behalf of the commissioner. The initiative focuses on administrative healthcare services and is classified under the public authority - central government type. The project targets the South West region of the United Kingdom, including Bristol, Devon, and Dorset prisons such as HMP Ashfield and HMP Bristol. A virtual market engagement event is scheduled for December 9, 2025, with feedback submissions due by December 3, 2025. The procurement process is expected to commence in February 2026, with contracts starting on September 1, 2026, for an initial two-year period, potentially extending to September 30, 2029.

This tender represents a significant opportunity for organisations specialising in healthcare services within correctional facilities to expand their operations. Organisations with expertise in facilitating effective engagement with service users, particularly those with firsthand experience within prison healthcare services, are in a strong position to benefit. The indicative budget allows for contracts valued at up to £54,000 annually per lot, making it particularly attractive to SMEs and VCSEs aiming to enhance their service portfolio and establish a solid foothold in the public sector market. As the service must maintain independence from commissioners and providers, entities with a track record of delivering independent oversight and facilitation are well-suited to compete for these contracts.

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Notice Information

Notice Title

Lived Experience Services across the South West Prison Estate - Market Engagement

Notice Description

NHS England Health and Justice South West (The Commissioner) intends to commission Lived Experience Services across the South West male prison estate and would like to understand the level of provider interest in delivering these services. The contribution of service users who have first-hand experience of using the healthcare services within prisons is essential to the delivery of effective services and in informing the commissioning process. NHS England have a statutory duty, under Section 13Q of the Health and Social Care Act 2006 to involve and listen to the voice of those with lived experience in the design, delivery and ongoing performance of our commissioned health services. To support NHS England Health and Justice South West in meeting these obligations, the aims of the Lived Experience service are: * To enable all service users to effectively contribute to the continuous improvement of NHS England Health and Justice South West commissioned healthcare services in prisons, as well as being supported to have an independent voice, through various forms of engagement and regular feedback to the prison, the healthcare providers and commissioners. * To enable commissioners to receive clearly the voice of their service users to inform decision-making in relation to healthcare provision. * To help ensure outcomes for patients in the Health and Justice system are equivalent to those in the wider community. The service will be expected to develop a range of appropriate opportunities and activities that engage service users and support their ability to contribute their experience of commissioned healthcare services. This will be through a variety of methods developed to facilitate and deliver meaningful activity. This service must maintain independence of service activity from commissioners, health care providers and the prison in order to have the ability to act as an independent and critical friend. The following establishments likely to be in scope, and likely Lots, are: * (Lot 1): Bristol, South Gloucestershire and Wiltshire (BSGW) prisons - HMP Ashfield, HMP Bristol, HMP Erlestoke and HMP Leyhill * (Lot 2): Devon prisons - HMP Channings Wood and HMP Exeter * (Lot 3): Dorset prisons - HMP Guys Marsh, HMP Portland and HMP The Verne It is anticipated that the contracts will commence on 1st September 2026 for an initial period of 2 years with the option to extend for a further period up to 30th September 2029, at the sole discretion of the Commissioner. The Commissioner has an indicative budget of PS13,500 (exclusive of VAT) per prison per annum, which equates to the following indicative annual contract values for each Lot: * BSGW - PS54,000 * Devon - PS27,000 * Dorset - PS40,500 It is expected that the procurement process to award the contracts will commence February 2026.

Planning Information

At this time, the Commissioner would like to determine the level of provider interest in delivering these services and warmly invites interested parties to attend a market engagement event, held virtually through Microsoft Teams on the following date: 11:00 am - 12:30 pm, Tuesday 9th December 2025. To allow potential providers to reflect and provide feedback on the proposed services, the Commissioner has provided the draft service specification as part of this notice , as well as a market engagement questionnaire for potential providers to respond to, prior to the event. At the event, we will share further detail of the commissioner's objectives and commissioning strategy for the service. To access the draft service specification and express an interest in attending the market engagement event, interested providers should follow the link to the e-procurement system, Atamis, search for the opportunity by clicking on 'View our Live Opportunities' from the home page, then complete the 'Market Engagement Questionnaire & Event Registration' Microsoft (MS) Forms available within the system. Please note that you will need to be registered on Atamis, and then select the option to 'register an interest' under the project titled 'Lived Experience Services across the South West Prison Estate - Market Engagement', project reference C390348 to gain full access to the draft service specification and the link to the MS Forms questionnaire. https://health-family.force.com/s/Welcome In order to attend the event, please ensure that you submit a completed MS Forms questionnaire by no later than 12 Noon on Wednesday 3rd December 2025. Details on how to access the event will be provided to all respondents who have registered their interest by completing the questionnaire / registration form prior to this closing date. In order to establish fair representation, availability for this event is limited to a maximum of three individuals per organisation. Providers are reminded that the service specification provided in Atamis at this stage is an indicative draft version only and subject to change. Providers should not rely upon this document when submitting any future bids, instead referring to the tender documentation released with the relevant tender opportunity. This exercise is being carried out by NHS South, Central and West Commissioning Support Unit (SCW) on behalf of the Commissioner. This notice is an information gathering exercise rather than a call for competition in its own right, and therefore publication or response does not commit the Authority or respondents to a future procurement, nor provide any process exemptions or preferential treatment to any parties expressing an interest. The Contracting Authority is looking to establish what interest there might be in providing such a service from suitably qualified, capable and competent organisations. The Contracting Authority will not be liable for costs incurred by any interested party in participating in this exercise. Interested parties should note that a response to this notice does not guarantee an automatic invitation to any subsequent formal procurement, which the commissioners will consider in due course.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-05df2b
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/073014-2025
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK2 - Preliminary Market Engagement Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

75 - Administration, defence and social security services

CPV Codes

75122000 - Administrative healthcare services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
12 Nov 20253 months ago
Submission Deadline
Not specified
Future Notice Date
2 Feb 2026Expired
Award Date
Not specified
Contract Period
31 Aug 2026 - 31 Aug 2028 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Planning
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NHS ENGLAND
Additional Buyers

NHS SOUTH CENTRAL AND WEST CSU

Contact Name
Not specified
Contact Email
england.commercialqueries@nhs.net, scwcsu.procurement@nhs.net
Contact Phone
Not specified

Buyer Location

Locality
LEEDS
Postcode
LS1 4AP
Post Town
Leeds
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ3 Hampshire and Isle of Wight
Small Region (ITL 3)
TLJ35 South Hampshire
Delivery Location
TLK South West (England)
Local Authority
Eastleigh
Electoral Ward
Eastleigh Central
Westminster Constituency
Eastleigh

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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