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Framework for The Supply, Installation, Maintenance and Relocation of Stairlifts, Vertical/Platform Lifts and Ceiling Hoists

Gateshead Borough Council

This public procurement record has 2 releases in its history.

Tender

21 Aug 2026 at 14:06

UK4 - Tender Notice
Planning

12 Nov 2025 at 14:15

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

Gateshead Borough Council is procuring a framework for supplying, installing, servicing, maintaining, removing, temporarily storing and relocating stairlifts, vertical or platform lifts, and tracked ceiling hoists. The equipment will support disabled residents in domestic properties, with some work in Council-owned public buildings. Services include repairs to existing equipment, condition reporting where items are re-sited, customer demonstrations and support for residents, tenants, carers and relatives to use equipment safely. Demonstrations may need to take place at installation or when a property is re-let, with showroom or digital demonstrations available. The requirement is divided into three service areas: stairlifts, vertical or platform lifts, and ceiling hoists. Delivery is across Gateshead and Council-owned properties in the surrounding area.

The procurement has reached tender: Gateshead Borough Council invited offers through an open procedure for a closed framework agreement. Bids were due by 18 September 2026 at 12 noon, with the award decision due by 5 November 2026 at 23:59. The framework is scheduled to run from 6 April 2027 to 5 April 2029, with two optional 12-month extensions to 5 April 2031. Its estimated value is £1,100,000 excluding VAT, or £1,320,000 including VAT. Lot values excluding VAT are £879,499.28 for stairlifts, £105,250.40 for vertical or platform lifts, and £113,507.04 for ceiling hoists. Evaluation is 50% price, 40% quality and 10% social value. A 1% fee of the awarded value applies to successful suppliers.

This opportunity suits specialist accessibility-equipment manufacturers, suppliers, installers and maintenance contractors able to deliver responsive work across domestic and Council-owned properties. Suppliers need practical experience with stairlifts, vertical or platform lifts, tracked ceiling hoists, associated controls and safe installation. The requirement calls for planned servicing, repairs, removals, temporary storage, re-siting and condition assessments, including support for equipment already installed. Contractors must be able to maintain priority stock separately, including at least 10 units for stairlifts and ceiling hoists, with two of each relevant type. They must also provide clear user demonstrations and observe residents, carers or relatives operating equipment competently. SMEs are explicitly considered suitable for all three lots. A showroom or digital platform for demonstrating products is also required.

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Notice Information

Notice Title

Framework for The Supply, Installation, Maintenance and Relocation of Stairlifts, Vertical/Platform Lifts and Ceiling Hoists

Notice Description

The Council is seeking a suitably qualified and experienced Contractor to deliver the supply, installation, servicing, maintenance, removal, temporary storage and re siting of stairlifts, vertical/platform lifts and hoists within domestic properties and some public buildings. The Contract will support disabled residents by ensuring the safe, reliable and timely provision of relevant equipment and the associated services.

Lot Information

Framework for The Supply, Installation, Maintenance and Relocation of Stairlifts

* Supply and installation of stair lifts for use within domestic properties (including a minimum of a 12-month warranty to cover an annual service at month 11 and all callouts and repairs). * Repair and maintenance of existing stair lifts within Council-owned domestic properties following the expiry of the initial warranty period. This will apply to stair lifts installed by the Contractor during the new contract as well as stair lifts currently in place. * Removal, temporary storage and re-siting of stair lifts from domestic properties. Where re-siting is to be considered, this would be subject to a condition report. * Hold separately a minimum of 10 units - including two of each stairlift type for priority cases. * Provide demonstrations of equipment when required during the term of the contract, including when a stairlift is installed, property is re-let or a customer needs further demonstration. Demonstration must include full explanation to the Customer of how to operate the stairlift and include observing the Customer using the stairlift competently. Demonstration on new installation or re-let of property must occur on the same day as the installation/date the Customer moves in and begins to use the equipment. * Have the ability to provide demonstration of equipment such as showroom with products which residents can visit or digital platform with examples of equipment and its usage.

Renewal: Initial Term: 24 months with option to extend (x2 12-month extensions)

Framework for The Supply, Installation, Maintenance and Relocation of Vertical/Platform Lifts

* Supply and installation of vertical/platform lifts for use within domestic properties (including a minimum of a 12-month warranty to cover an annual service to be carried out on month 11 and all callouts and repairs). * Repair and maintenance of existing vertical/platforms lifts within Council-owned properties following expiry of the initial warranty period. This will apply to vertical/platform lifts which are installed during the new contract as well as those currently in place which are out of warranty or will become out of warranty during the term of the contract. * Provide demonstrations of equipment when required during the term of the contract, including following installation, when a property is re-let or when a Customer needs further demonstration. Demonstration must include full explanation to the Customer of how to operate the lift and include observing the Customer using the lift competently. Demonstration on new installation or re-let of property must occur on the same day as the installation/date the Customer moves in and begins to use the equipment. * Have the ability to provide demonstration of equipment such as a showroom with products which residents can visit or digital platform with examples of equipment and its usage.

Renewal: Initial Term: 24 months with option to extend (x2 12-month extensions)

Framework for The Supply, Installation, Maintenance and Relocation of Ceiling Hoists

* Supply installation and maintenance of tracked ceiling hoists for use within domestic and other Council-owned properties. For domestic properties, this will include a minimum of a 12-month warranty to cover annual service to be carried out in month 11 and all callouts and repairs. * Removal, temporary storage and re-siting of tracked ceiling hoists from Council-owned properties as directed by the Council. * Hold separately a level of stock of ceiling hoists for priority cases those with life limiting conditions (minimum of 10 units - at least two of each hoist type. * Provide demonstrations of equipment when required during the term of the contract, including following installation, when a property is re-let or a tenant needs further demonstration. Demonstration must include full explanation to the Customer of how to operate the hoist and include observing the Customer and carer/relative using the hoist competently. Demonstration on new installation or re-let of property must occur on the same day as the installation/date the Customer moves in and begins to use the equipment. * Have the ability to provide demonstration of equipment such as a showroom with products which residents can visit or digital platform with examples of equipment and its usage.

Renewal: Initial Term: 24 months with option to extend (x2 12-month extensions)

Planning Information

Please complete the market engagement questionnaire published on the Open portal (https://www.open-uk.org/). This can be found by searching 'Contract for Supply, Install, Service and Repair of Stair Lifts, Vertical/Platform Lifts and Tracked Ceiling Hoists' or using project number OPEN20251981. Please return the questionnaire by 26th November at 12 noon.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-05dfae
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/079953-2026
Current Stage
Tender
All Stages
Planning, Tender

Procurement Classification

Notice Type
UK4 - Tender Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

42 - Industrial machinery

44 - Construction structures and materials; auxiliary products to construction (except electric apparatus)

51 - Installation services (except software)

CPV Codes

42416100 - Lifts

42416300 - Hoists

44115600 - Stairlifts

51500000 - Installation services of machinery and equipment

Notice Value(s)

Tender Value
£1,100,000 £1M-£10M
Lots Value
£1,098,256 £1M-£10M
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
21 Aug 20265 days ago
Submission Deadline
18 Sep 20264 weeks to go
Future Notice Date
26 Nov 2025Expired
Award Date
Not specified
Contract Period
6 Apr 2027 - 5 Apr 2029 2-3 years
Recurrence
2031-01-01

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Gateshead Borough Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
GATESHEAD
Postcode
NE8 1HH
Postcode Area
Newcastle upon Tyne
Country
England
Major Region (ITL 1)
TLC North East (England)
Basic Region (ITL 2)
TLC4 Northumberland, Durham and Tyne & Wear
Small Region (ITL 3)
TLC43 Tyneside
Delivery Location
TLC22 Tyneside
Local Authority
Gateshead
Electoral Ward
Bridges
Westminster Constituency
Gateshead Central and Whickham

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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