Tender

Dormant Assets Scheme Insolvency Solution

RECLAIM FUND LIMITED

This public procurement record has 1 release in its history.

Tender

14 Nov 2025 at 16:05

UK4 - Tender Notice
Summary of the contracting process

The procurement process is being initiated by Reclaim Fund Limited, a public authority within the central government, located in London, United Kingdom. This tender, titled "Dormant Assets Scheme Insolvency Solution," aims to outsource a business process outsourcing (BPO) service to handle customer reclaims during a participant's disorderly insolvency, with a focus on financial and IT consultancy, auditing, and management. The procurement is currently in the tender stage, utilising a competitive flexible procedure with electronic submissions allowed, and is scheduled to close on 12th December 2025. The contract is expected to start on 27th February 2026 and may run for up to four years including a possible one-year extension.

This opportunity represents a significant chance for businesses in the financial consultancy, IT services, and business management sectors to expand their service offerings. The contract is valued at £1,800,000, with 75% of the evaluation criteria based on quality and 25% on price, making it ideal for companies that excel in delivering high-quality solutions. Small and medium enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) are particularly encouraged to compete, given the procurement’s suitability requirements. This tender provides an excellent opportunity for businesses to demonstrate their capabilities in delivering bespoke and scalable solutions compliant with regulatory standards.

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Notice Information

Notice Title

Dormant Assets Scheme Insolvency Solution

Notice Description

Should the disorderly insolvency of a Scheme participant occur, RFL would need to provide a B2C solution that mirrors the value that, and process by which, 'live' customers can be compensated through the firm's insolvency practitioner. RFL is seeking to outsource this B2C solution and have it on standby, ready to be activated within a reasonable timeframe that mirrors the insolvency practitioner's reclaim service should it become apparent that a participant is facing a disorderly insolvency. Activation of the B2C solution would be directed by RFL, based on information received from the participant's insolvency practitioner and/or the FCA that confirms a disorderly insolvency. RFL wishes to procure a business process outsourcing (BPO) service that can calculate, validate, and process customer reclaims using data obtained from the participant's insolvency practitioner. The BPO must securely store the data, with appropriate access controls governing it. The BPO service will need to be proportionate and appropriate to the insolvency event: it must be scalable (both up and down) and adapt to the insolvency practitioner, which will determine ways of working, processes, and timelines. RFL recognises these unique requirements will require a sophisticated and bespoke solution and is therefore anticipating that the supplier is likely to sub-contract elements. RFL must be assured that the overall solution is compliant with RFL policies and procedures, FCA and other regulations, that customers receive appropriate outcomes, and that appropriate service standards are achieved. To view this notice, please click here: https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=994499897

Lot Information

Lot 1

Renewal: A period of 1 year from the end of the Initial Term may be initiated (the "Extension Period").

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-05e1dd
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/074138-2025
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
UK4 - Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Competitive flexible procedure
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

66 - Financial and insurance services

72 - IT services: consulting, software development, Internet and support

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

66171000 - Financial consultancy services

72222300 - Information technology services

79212000 - Auditing services

79400000 - Business and management consultancy and related services

79512000 - Call centre

Notice Value(s)

Tender Value
£1,500,000 £1M-£10M
Lots Value
£1,500,000 £1M-£10M
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
14 Nov 20253 months ago
Submission Deadline
12 Dec 2025Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
27 Feb 2026 - 26 Feb 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
RECLAIM FUND LIMITED
Contact Name
Not specified
Contact Email
delivery@exceeding.co.uk
Contact Phone
Not specified

Buyer Location

Locality
LONDON
Postcode
WC1N 3AX
Post Town
Central London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI36 Camden
Delivery Location
TLI London
Local Authority
Camden
Electoral Ward
Holborn & Covent Garden
Westminster Constituency
Holborn and St Pancras

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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